Analyzing 6,723,7696.7M ReviewsFor 18,93618.9K Experts

Experts Reviews · Company report
Nur HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%81+5.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Nur HVAC

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 5.0★ from 509 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nur HVAC is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nur HVAC is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nur HVAC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nur HVAC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nur HVAC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nur HVAC is better than 81% of HVAC contractors.A
81

Reviews for your job

Customers hired Nur HVAC for 8 kinds of job.

Nur HVAC for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Refrigerator/freezer repair”

Duygu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If I could give 100 star I would have. Ilyas is amazing! I messaged him on a Friday night and he was at my house at 10am. He is so knowledgeable and very professional. I got couple of quotes from other companies and they were all over priced and weren't available till Monday.He came on a Saturday (on time) and fixed…

A/C system maintenanceRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$1.1k+226% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair85$205–$959
Heating system installation54$1.4k–$2.8k
Install AC51$1.6k–$3.2k
HVAC system maintenance50$37–$295
HVAC duct & vent installation27$1.2k–$2.8k
A/C system repair26$216–$807
Heating system repair20$161–$1.2k
Install thermostat20$50–$437

Compare with

Promax Service Group logoPromax Service GroupExperts Score 100Sunnyvale · 5.00★United HVAC, Plumbing & Electrical logoUnited HVAC, Plumbing & ElectricalExperts Score 96Sunnyvale · 4.98★Your Appliance, Refrigeration & HVAC repair logoYour Appliance, Refrigeration & HVAC repairExperts Score 96Sunnyvale · 4.96★