zak douglas9 reviewsTotal number of Google reviews zak has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and easy pet adoption
Nuzzles & Co — Adoption Center and Community Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%69+19.5Replies to reviews 8%6+0.5Experts Score= 64Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 32 pet adoptionPosition by Experts Score among all companies we track in this category. · better than 52%
4.6 ★★★★★ 319 Google reviews · 24 photos
83%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review
Nuzzles & Co — Adoption Center and Community Clinic at a glance
Reviewers frequently praise the facility's cleanliness and the friendly, caring staff who assist with pet adoptions, fostering, and veterinary services. Many highlight the ease of the adoption process and the availability of volunteer opportunities. However, some customers report issues with communication regarding pet health conditions and medical records, while others describe instances of rude or dismissive customer service interactions.
- Google rating: 4.6 out of 5 from 319 reviews (83% five-star).
- Reviews on this page: 319 Google reviews (159 with written comments, 28 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 28, 2026.
- Service: Pet Adoption Agency serving West Jordan, Utah.
Data from Google, last updated October 29, 2026.
Score profile vs other pet adoption
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nuzzles & Co — Adoption Center and Community Clinic: 69/100 on this factor. Category median: 67.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nuzzles & Co — Adoption Center and Community Clinic: 69/100 on this factor. Category median: 58.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nuzzles & Co — Adoption Center and Community Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nuzzles & Co — Adoption Center and Community Clinic: 6/100 on this factor. Category median: 40.F
6
Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
- 5 stars26583%
- 4 stars237%
- 3 stars124%
- 2 stars52%
- 1 star144%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
- Praise8990%
- Complaints1010%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price00%
- Reasonable250%
- Overpriced00%
- Not sure250%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5758%
- Quality & results2020%
- Would recommend66%
- Price & value55%
- Honesty & trust55%
- Speed & response44%
- Communication22%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…teer and have fostered several dogs and the staff is just amazing and kind.…”
“Treated with condescension, rudeness, ageism, and sarcasm.”
“We adopted our first cat and it was a great experience!”
“Horrible.”
“We love our new kitty and would highly recommended adopting your next pet here.”
“Nuzzles also provides affordable puppy school which has been a great way to train and socialize our dog.”
“But the guy that helped us was so helpful and genuine.”
“Quick and easy pet adoption”
“The staff was so friendly and the doc walked us through all the vaccines and how each worked it was a flawless experience.”
People customers mention
- City 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BooneLocal Guide · 243 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This is a place where animals are nurtured until they are able to find forever homes I volunteer and have fostered several dogs and the staff is just amazing and kind. They also allow people to come in for the day and take animals out for hikes and adventures.
JasonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This place is doing great work!🫶We went up there from W.V city hoping that they had found our cat 'Tiger' sad to say it turned out not to be him. But the guy that helped us was so helpful and genuine. And that getting rare these days! We felt so bad that we couldn't give this other cat a forever home, even though…
Shelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They took great care of my 2 dogs. Would definitely do business there again. Highly recommend
Reasonable price
KyrieLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The staff their were super friendly and helpful. The animals all seemed to be healthy and in such good spirits, which is a change from other adoption places I have visited.
CARLOSLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Se nota el amor por las mascotas el lugar es esta limpio y el personal muy amable, solo fui a ver la posibilidad de adoptar un mascotica canina.
Not sure
JoelLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Careful if you’re looking for the Nuzzles at the Outlet mall. Google Maps pinned the new location in the upper section, but gave me walking directions to the old location. It’s in the upper section next to Old Navy.
Photos
Customer reviews
4.6 ★★★★★ 319 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Boone Ash and MiloLocal Guide · 243 reviewsTotal number of Google reviews Boone has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a place where animals are nurtured until they are able to find forever homes I volunteer and have fostered several dogs and the staff is just amazing and kind. They also allow people to come in for the day and take animals out for hikes and adventures.
Jason A. BrownLocal Guide · 14 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is doing great work!🫶We went up there from W.V city hoping that they had found our cat 'Tiger' sad to say it turned out not to be him. But the guy that helped us was so helpful and genuine. And that getting rare these days! We felt so bad that we couldn't give this other cat a forever home, even though he wasn't 'Tiger'🥺 We're far from having money, even to pay our bills...but I'm going to make it my personal mission to spread the word about this place & the wonderful things there doing for these animals! And if ever the day comes when I'm better off then I am now🤞 I'm going to make the BIGGEST monetary donation EVER to them🤓👍 JB
Shelly Hansen2 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey took great care of my 2 dogs. Would definitely do business there again. Highly recommend
- Price assessment: Reasonable price
Kyrie JimenezLocal Guide · 55 reviewsTotal number of Google reviews Kyrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff their were super friendly and helpful. The animals all seemed to be healthy and in such good spirits, which is a change from other adoption places I have visited.
Jenny HoffmanLocal Guide · 31 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery kind vet
CARLOS ARTURO URBINA HEREDIALocal Guide · 72 reviewsTotal number of Google reviews CARLOS has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSe nota el amor por las mascotas el lugar es esta limpio y el personal muy amable, solo fui a ver la posibilidad de adoptar un mascotica canina.
- Price assessment: Not sure
Joel HLocal Guide · 32 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCareful if you’re looking for the Nuzzles at the Outlet mall. Google Maps pinned the new location in the upper section, but gave me walking directions to the old location. It’s in the upper section next to Old Navy.
Response from the owner · 10 months ago
Thank you for the great review, Joel! Yes, we've contacted Google and hope they will fix the pin soon! 🐾
James Sanders6 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePlease come here and support the local pet rescue. The pets are wonderful and we wish more people would rescue. Also great volunteer options.
- Price assessment: Not sure
Kyle Jenson9 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey take such good care of all the animals and you can really tell that all the employees are there because they really love all animals
Nuzzles & Co — Adoption Center and Community Clinic on Google Maps →
Business details
- Address: 6699 N Landmark Dr M135, Park City, UT 84098
- Phone: (435) 649-5441
- Website: nuzzlesandco.org
- Service area: West Jordan, UT