NWTC Artisan and Business Center logo

NWTC Artisan and Business Center

Art school · Green Bay, WI · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%77+53.3Reliability 31%62+19.1Experts Score= 72Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 60 cooking classesPosition by Experts Score among all companies we track in this category. · better than 37%
4.7 ★★★★★ 22 Google reviews · 4 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
Sep 2026latest review

NWTC Artisan and Business Center at a glance

Google reviewers rate the center 4.7 out of 5 based on 22 reviews, with the owner responding to only 9 percent of them. Customers frequently praise the quality of instruction, friendly staff, and available facilities for arts like welding, woodturning, and drawing. However, lower-rated feedback highlights dissatisfaction with open studio policies regarding travel and refunds, as well as complaints that some beginner class instructors spent excessive time on theoretical design rather than hands-on practice.

  • Google rating: 4.7 out of 5 from 22 reviews (91% five-star).
  • Reviews on this page: 22 Google reviews (10 with written comments, 1 with photos).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: September 23, 2026.
  • Service: Cooking Class serving Green Bay, Wisconsin.

Data from Google, last updated October 29, 2026.

Score profile vs other cooking classes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction77Reliability62Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 77 (median 87)Reliability: 62 (median 86)Momentum: 100 (median 100)
This companyCooking Classes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NWTC Artisan and Business Center: 77/100 on this factor. Category median: 87.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NWTC Artisan and Business Center: 62/100 on this factor. Category median: 86.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NWTC Artisan and Business Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 39.–
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Bar = this company · dark tick = category median.

Star ratings

22 Google reviews we collected

  • 5 stars2091%
  • 4 stars00%
  • 3 stars00%
  • 2 stars15%
  • 1 star15%

Praise vs complaints

Phrases our text analysis found in 10 written reviews

  • Praise250%
  • Complaints250%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude250%
  • Quality & results125%
  • Would recommend125%

What customers talk about

We read 10 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The teacher was incredibly talented and knowledgeable while being patient, encouraging, and taking the time to work with each student individually to…”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

StephanieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My son took a homeschool drawing class here, and I was extremely impressed with the quality of instruction and the overall experience. The teacher was incredibly talented and knowledgeable while being patient, encouraging, and taking the time to work with each student individually to help them develop their skills.…

JeromyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Classes are great. Just don't do open studio with a job that requires alot of travel as they will just take back the items you purchased and give your space to others and no refund. Not there enough.

RichardLocal Guide · 403 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our woodturning club meets there monthly. The center houses ceramic woodturning and quilting equipment for classes. Very good instructors.

Photos

Customer reviews

4.7 ★★★★★ 22 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Cindi ZielinskiLocal Guide · 28 reviewsTotal number of Google reviews Cindi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anything you want to learn, come here. It's a great place!

Lisa LaBargeLocal Guide · 220 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

An amazing facility for our community to explore the arts.

Chris NielsenLocal Guide · 38 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So fun, working on some welding skills.

Stephanie LevacLocal Guide · 20 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son took a homeschool drawing class here, and I was extremely impressed with the quality of instruction and the overall experience. The teacher was incredibly talented and knowledgeable while being patient, encouraging, and taking the time to work with each student individually to help them develop their skills. My son improved greatly in his drawing abilities during the class and has gone on to develop a real passion for drawing. The class was well-structured, engaging, and fun, and it provided a great opportunity for homeschooled students to socialize a bit.

Jeromy CowellLocal Guide · 1 reviewTotal number of Google reviews Jeromy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Classes are great. Just don't do open studio with a job that requires alot of travel as they will just take back the items you purchased and give your space to others and no refund. Not there enough.

Response from the owner · 2 years ago

Please know that the Open Studio Membership program has been completely overhauled and this issue remedied. We have instituted policies to make sure that we always provide a two week pick-up window for all members and students after classes and memberships end.

Richard SeidemannLocal Guide · 403 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our woodturning club meets there monthly. The center houses ceramic woodturning and quilting equipment for classes. Very good instructors.

Julia Harris1 reviewTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

lovely place, amazing people! :)

Kara Rodz2 reviewsTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great atmosphere and friendly staff!

Rick Beyer4 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great to have a place like this in our area.

Georgina Meulemans1 reviewTotal number of Google reviews Georgina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I signed up for a beginner metalsmithing class here and was extremely disappointed. The instructor spent the first 1/2 hour showing us the studio and some of the equipment. Then he told us to spend the next 3 hours designing a box on paper and then creating a prototype out of card stock. This is a BEGINNER class and I hadn't done anything like this before. During those 3 hours, he sat around and chatted and then showed off the artwork he has made. He didn't spend any time teaching. I did not learn anything during that first class. He did say to the class "yeah, lots of people hate this first class." He mentioned this at least 3 times during the evening. I have taken art classes similar to this before and each one had a specific project that incorporated all the elements on the syllabus so each student could learn thoroughly. When I told him that the class wasn't what I expected, he said that all the classes at the NWTC Artisan center are like this. Really? Instructors that are too lazy to put together lesson plans are par for the course here? And their refund policy is horrible. You can only be refunded if you cancel up to the day before the class. After that first class I contacted them for a refund, as I didn't want to continue to go to a class where the instructor wasn't all that interested in teaching. They wouldn't honor even a partial refund. So if you have a bad experience like did it doesn't matter to them. When I inquired about a partial refund, they said they couldn't do it due to "budgetary issues." I had signed up for another class after this one but did cancel that as I don't want to experience this again. I don't recommend the metalsmithing class and I will never go back there again. It is too bad, as I was really excited to learn something new.

Response from the owner · 2 years ago

We are so sorry to hear about your experience at the Artisan Center. Please know we have all new faculty and staff since your experience and we also share all of our class plans online prior to class! In addition to sharing the class plans, our refund policy is much more flexible and customer friendly. We always want to make sure that our customers have a great experience here!

NWTC Artisan and Business Center on Google Maps →

Business details