Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
NY City Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

NY City Automotive

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 127 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NY City Automotive is better than 93% of auto body shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NY City Automotive is better than 89% of auto body shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NY City Automotive is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NY City Automotive is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NY City Automotive is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NY City Automotive is better than 58% of auto body shops.C
58

Reviews for your job

Customers hired NY City Automotive for 6 kinds of job.

NY City Automotive for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Painting”

JOHN3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Professional staff, excellent, timely work. I dealt with Danny, he was excellent. Met Felix at completion of work, a gentleman. This would be the only shop I would use to do body work on my car.

Great pricePaintingBody & Trim
norman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I felt like a family member

Not surePainting
AntLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m so happy I went with NY City automotive to repair my 2024 Volvo XC90. From start to finish they were very accommodating. Kept me in the loop and delivered speedy service with excellent craftsmanship.

Reasonable pricePaintingElectricalBody & Trim
RobLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Danny and the team are the gold standard. Expectations exceeded! Thanks for doing such a great job and getting me back on the road quickly.

Great pricePaintingBody & Trim
Wendy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

5/5 stars: knowledgeable staff, quick turnaround, friendly service, professional work. I brought my car in after a fender bender and the team at NY City Automotive handled the collision repair flawlessly. The shop was clean and organized and they kept me updated the whole time. I would definitely recommend this auto…

PaintingBody & Trim
Geoffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Soooo FRIENDLY, thorough. They did everything they said they would plus they added a few extra touches at no cost.

Reasonable priceTiresPainting
Lyrine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Job was done at a very high standard and my interaction with the employees gave me a sense of comfort.

Not surePaintingBody & Trim
M10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They provide excellent service! We have used them twice and have been pleased each time.

PaintingBody & Trim
troy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My wife's brand new XC 90 Volvo was rear-ended by a city bus. Volvo recommended NY city Automotive and they just happen to be in my neighborhood. I had walked by and seen their shop and it's cleaner than most of the restaurants in Redhook. They took two weeks to repair some thing over Christmas that I expected to…

Great pricePaintingBody & Trim
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great work. Very professional. Job finished on time.

Reasonable priceSteering & suspension repairPaintingBody & Trim
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Felix and Dan were great. They were attentive and responsive. They did beautiful work quickly. A great experience.

Great pricePaintingBody & Trim
LaG5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the moment I walked into their Brook­lyn shop, I felt confident. They specialize in luxury vehicles, which shows. They repaired my Lexus with such precision that it looked untouched. They even handled coordinating with the insurance company. Five stars.

Reasonable pricePainting
Laura10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Autobody shop - the work was excellent and fast and they were super easy to deal with. They reached out directly to my insurance company making my repairs seamlessly. They even include a free detailing - my car looks brand new. I would highly recommend them!

PaintingBody & Trim
Melina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you very much for amazing service. My Ranch Rover look like new after repair in NY Service Avtomotive, they did excellent, fast and professional job. Definitely, I recommend this body shop.

Great priceTiresSteering & suspension repairPainting
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I would like to say that this place has done wonders with my car. My car had a dent, a few scratches, and other problems naked to my eye and they fixed it all. The communication was great with consistent phone calls and text messages throughout the process, and the staff are all friendly, knowledgeable, and helpful.…

Customer photo from Jennifer's review
Reasonable pricePaintingBody & Trim
Philip3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceTiresSteering & suspension repairPainting
Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimPainting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 40%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim31—
Painting17—
Tires4—
Steering & suspension repair3—
Electrical3—
Auto engine diagnostic2—

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