Auto body shop · New York, NY · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 103 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★127 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviews for NY City Automotive highlight consistent praise for professional body repair services, including collision fixes and paint work. Customers frequently cite fair pricing, quick turnaround times, and clear communication regarding insurance processes and repair details. The staff is described as helpful and accommodating, often going beyond initial requests. However, one low-star review alleges discriminatory service based on ethnicity, though this criticism appears isolated among the overwhelmingly positive feedback.
Google rating: 4.9 out of 5 from 127 reviews (98% five-star).
Reviews on this page: 127 Google reviews (105 with written comments, 16 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 23, 2026.
Service: Auto Body Shop serving New York, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
NY City AutomotiveAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NY City Automotive: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NY City Automotive: 89/100 on this factor. Category median: 86.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NY City Automotive: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NY City Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NY City Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NY City Automotive: 58/100 on this factor. Category median: 58.C
58
Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
4.9of 5
5 stars12498%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
99%praise
Praise21999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1343%
Reasonable1240%
Overpriced00%
Not sure517%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5023%
Quality & results4822%
Speed & response3516%
Communication3014%
Would recommend3014%
Honesty & trust157%
Price & value136%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole team was extremely easy to work with and genuinely nice from start to finish.”
“Thanks for doing such a great job and getting me back on the road quickly.”
“5/5 stars: knowledgeable staff, quick turnaround, friendly service, professional work.”
“Explained everything — never in a condescending or upselling way — that was wrong with my car.”
“I'd highly recommend them to anyone who needs body work, paint, or repairs.”
“I would gladly recommend this auto body shop to anyone looking for trustworthy service.”
“The quality of service was excellent, the pricing felt fair, and the team worked around my schedule without making things complicated.”
People customers mention
Felix5 reviews
Danny3 reviews
Rover3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired NY City Automotive for 6 kinds of job. Pick one to see what they paid and said.
JJumell4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I really appreciated how easy NY City Automotive made everything. The quality of service was excellent, the pricing felt fair, and the team worked around my schedule without making things complicated. I would gladly recommend this auto body shop to anyone looking for trustworthy service.
Reasonable priceBody & Trim
SSovena3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I typically get stressed out with cars due to my lack of knowledge but they were genuinely great. Explained everything — never in a condescending or upselling way — that was wrong with my car. Everyone was super kind especially the owner (?). I highly recommend this shop.
JJOHN3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Professional staff, excellent, timely work. I dealt with Danny, he was excellent. Met Felix at completion of work, a gentleman. This would be the only shop I would use to do body work on my car.
Great pricePaintingBody & Trim
CCameron4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a really great experience here. My car got sideswiped while it was parked and needed some pretty extensive paint work. The whole team was extremely easy to work with and genuinely nice from start to finish. Danny was especially helpful. They also made the insurance process completely painless.
They really go…
AAntLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m so happy I went with NY City automotive to repair my 2024 Volvo XC90. From start to finish they were very accommodating. Kept me in the loop and delivered speedy service with excellent craftsmanship.
Reasonable pricePaintingElectricalBody & Trim
RRobLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Danny and the team are the gold standard. Expectations exceeded! Thanks for doing such a great job and getting me back on the road quickly.
I really appreciated how easy NY City Automotive made everything. The quality of service was excellent, the pricing felt fair, and the team worked around my schedule without making things complicated. I would gladly recommend this auto body shop to anyone looking for trustworthy service.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a week ago
Jumell, thank you for the kind words—I'm glad we could make the whole process easy and work around your schedule. It means a lot to hear you felt the service was excellent and the pricing was fair, and we really appreciate the recommendation.
S
Sovena Ngeth3 reviewsiTotal number of Google reviews Sovena has written across all businesses on Google Maps, not just this one.
I typically get stressed out with cars due to my lack of knowledge but they were genuinely great. Explained everything — never in a condescending or upselling way — that was wrong with my car. Everyone was super kind especially the owner (?). I highly recommend this shop.
Response from the owner · a week ago
Sovena, thank you so much for the kind words. We’re glad we could explain what was going on with your car clearly and without any pressure, and that you felt taken care of by our whole team. We really appreciate the recommendation and are here anytime you need us.
J
JOHN MILLEY3 reviewsiTotal number of Google reviews JOHN has written across all businesses on Google Maps, not just this one.
Professional staff, excellent, timely work. I dealt with Danny, he was excellent. Met Felix at completion of work, a gentleman. This would be the only shop I would use to do body work on my car.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 3 weeks ago
John, thank you for the kind words—I'm glad our team delivered professional, timely work for you. We really appreciate you mentioning Danny and Felix, and it means a lot that you’d trust NY City Automotive as your go-to shop for body work.
K
Kevin Hynes6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Quick touch up on a new car - good as new! Great price and turnaround.
Response from the owner · 3 weeks ago
Thanks, Kevin! I’m glad we could get that quick touch-up done and have your new car looking good as new. We really appreciate you noticing the fair price and fast turnaround.
C
Cameron Young4 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
I had a really great experience here. My car got sideswiped while it was parked and needed some pretty extensive paint work. The whole team was extremely easy to work with and genuinely nice from start to finish. Danny was especially helpful. They also made the insurance process completely painless.
They really go the extra mile. They kept me updated every step of the way, and when I picked the car up it looked amazing and was completely clean, inside and out. You don't see that kind of care very often.
I'd highly recommend them to anyone who needs body work, paint, or repairs.
Response from the owner · a month ago
Cameron, thank you for the 5-star review—I'm thrilled to hear you had such a great experience with our team and that Danny was especially helpful. We’re glad we could make the insurance process easy, keep you updated throughout the repair, and return your car looking amazing and spotless inside and out. We really appreciate the recommendation.
N
norman edgar2 reviewsiTotal number of Google reviews norman has written across all businesses on Google Maps, not just this one.
Norman, thank you so much for the 5-star review. It means a lot to hear that you felt like a family member—at NY City Automotive we always try to treat people the way we’d want to be treated.
A
Ant OliveLocal Guide · 21 reviewsiTotal number of Google reviews Ant has written across all businesses on Google Maps, not just this one.
I’m so happy I went with NY City automotive to repair my 2024 Volvo XC90. From start to finish they were very accommodating. Kept me in the loop and delivered speedy service with excellent craftsmanship.
Price assessment: Reasonable price
Services: Painting, Electrical, Body & Trim
Response from the owner · a month ago
Thanks so much, Ant! We’re glad we could take great care of your 2024 Volvo XC90 and that our team kept you updated throughout the process. We really appreciate you recognizing the quick turnaround and the quality of the workmanship.
K
Kurt Denk5 reviewsiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
High quality work. Friendly, super professional, communicative staff
Price assessment: Not sure
Services: Body & Trim
Response from the owner · 2 months ago
Thanks, Kurt! I’m really glad you were happy with the quality of the work and that our team came across friendly, professional, and communicative. We appreciate you choosing NY City Automotive.
R
Rob SLocal Guide · 49 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Danny and the team are the gold standard. Expectations exceeded! Thanks for doing such a great job and getting me back on the road quickly.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 3 months ago
Thanks so much, Robert! We really appreciate you recognizing Danny and the team, and we’re glad we could exceed your expectations and get you back on the road quickly.
W
Wendy P8 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
5/5 stars: knowledgeable staff, quick turnaround, friendly service, professional work. I brought my car in after a fender bender and the team at NY City Automotive handled the collision repair flawlessly. The shop was clean and organized and they kept me updated the whole time. I would definitely recommend this auto body shop to anyone looking for reliable service.
Services: Painting, Body & Trim
Response from the owner · 3 months ago
Wendy, thank you so much for the 5-star review. We’re glad our team could take care of the collision repair quickly and professionally, keep you updated throughout the process, and make you feel welcome in a clean, organized shop. We truly appreciate the recommendation.
