Experts Reviews · Company report
O & M Plumbing Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

O & M Plumbing Services, Inc.

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 784 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O & M Plumbing Services, Inc. is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94

Reviews for your job

Customers hired O & M Plumbing Services, Inc. for 8 kinds of job.

O & M Plumbing Services, Inc. for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$654
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Plumbing leak repair”

RobLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Shawn was very nice and professional, and did great work! O&M gave me a price quote up front, and everything was done quickly and high quality. We would use O&M again.

Reasonable pricePlumbing leak repair
ChrisLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a leak in our water main to the house. After talking with a few plumbers I felt the most confident in O&M. Chris (our technician) walked us through a few different options to locate our leak that allowed the fix to be much cheaper than what the other plumbers quoted us at (one recommended a complete water…

Customer photo from Chris's review
Paid $1,200–1,400Great pricePlumbing pipe repairPlumbing leak repair
Roy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very courteous and helpful. Will call them first for our plumbing needs.

Plumbing leak repair
Lillian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is the third time we’ve called O & M; this time, our bathroom tub/shower faucet was leaking. The plumber who came, Andrew, was very friendly, knowledgable and communicative; he quickly assessed the situation, gave us an estimate and kept us informed every step of the way. I called with a question about the…

Paid $200–400Reasonable pricePlumbing leak repair
Norma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything looks good on the repair. I’m excited to get a new washer, so I can use the new spouts.

Customer photo from Norma's reviewCustomer photo from Norma's review
Paid $200–400Reasonable pricePlumbing leak repair
Sarge1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A huge thank you to Christian and Shawn! Christian, your transparency in all your responses was truly appreciated. The response time was phenomenal; you jumped right into the job after our consultation, eliminating the need for any follow-up calls or rescheduling. Both you and Shawn are fantastic. Thank you for…

Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Extremely pleasant experience. After having a poor experience with a different company, I called O & M. The receptionist/dispatcher was friendly and emphasized with the problem I was experiencing. Even though they work mostly in other areas of town, they said they could have someone out to my house in 1-2 hrs. Shawn…

Paid $200–400Reasonable pricePlumbing leak repair
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best plumbers out there! I have used O&M for over a decade and Ben and his team have never failed to take care of our needs in a prompt and efficient manner. Highly recommend!

Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Carson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys are great- Andrew was extremely efficient and accommodating. Highly recommend!!

Plumbing leak detectionPlumbing pipe repairPlumbing leak repair
DavidLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

"After moving into our new home, we encountered several minor plumbing issues including outdoor faucet repairs. O&M Plumbing took care of everything efficiently, and we will definitely use them again in the future."

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing leak repairService not listed
TV5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I found O&M via AI search for fairest prices in Austin and known for not upselling. Given we had sewage pouring out of our broken sump pump and toilets not flushing, we had no clue what we were up against. Two other plumbers came to upsell us new very costly sump pump. But O+M saved the day - specifically Sean,…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We had a slow leak in a hot water line that ran through the slab from a bathroom wall to a kitchen wall. Andrew and Ben from O & M were very responsive and rerouted the line via the attic. They are now our plumbing company of choice, highly recommended.

Paid $1,000+Reasonable pricePlumbing leak repair
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a leak in an exterior wall after the hard freeze, so we called O&M and they gave us great service every step of the way. Andrew came out and did a great job explaining our options and fixing the leak - got us back up and running in just a couple hours. Thanks Andrew and everyone at O&M

Plumbing leak repair
Andre10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a kitchen sink that developed a leak. I Googled for a "plumber near me", and ultimately decided on O&M Plumbing Services (Landen). Everything except the kitchen sink itself was replaced (faucet, sprayer, drain hardware and pipes). They were quick to respond, professional and did excellent work. I…

Paid $600–700Not surePlumbing leak detectionPlumbing pipe repairFaucet repair
zeerak2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ben who owns this company is very professional person. He is very passionate about his work. He followed up the job his company did even on Saturday. I will highly recommend his services to anyone needing to fix their plumbing problems.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing leak repair
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a slab leak, which can be difficult. O & M came out a couple times to work through the process. I can’t thank them enough for the quick response and professional service.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Zbigniew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional service provided by Andrew. He helped me with my bathtub drainage Amstrong recommend recommending this company. Thank you.

Paid $400–500Reasonable pricePlumbing leak repair
CyndiLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ O & M Plumbing – A True Gem!** We recently purchased a beautiful mid-century home built in 1962, and while it had charm in spades, it also came with a few plumbing challenges. Enter **O & M Plumbing**, and more specifically, **Chris**—a master of his craft and hands-down the best plumber we've ever…

Customer photo from Cyndi's reviewCustomer photo from Cyndi's reviewCustomer photo from Cyndi's review
Toilet repairPlumbing leak detectionWater tank installation
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew was prompt and efficient. We discussed the plumbing issue and he gave me an no pressure estimate

Paid $600–700Reasonable priceFaucet installationPlumbing leak repair
WillLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Update 9/2/25 Andrew came out again today to address a clog in one of my bathroom sink drains. Showed up on time, transparent with costs, fixed the issue without hassle AND cleaned up! 10/10. Thank you again! ----- Andrew was an absolute pleasure to work with. Showed up exactly on time and was fully transparent…

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing leak repair
ClintLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely the BEST!!! O&M saved the day again! Highly recommend! Thank you for always being professional and taking the time to explain everything.

Drain cleaningPlumbing leak detectionPlumbing leak repair
SamiLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ben from O&M did a fantastic job while expertly explaining all the steps taken. Not to mention he isolated the root cause of a leak under the slab (while making sure there weren't other issues hiding before and after the crack found) plus advised how to proceed with the least risk for further damages. Can't…

Plumbing leak detectionPlumbing leak repair
Danna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s so reassuring to have found such a wonderful group of professionals that we can rely on! Everyone we’ve ever interacted with at O&M has taken great pride in a job well done. I wish it were possible to give even more stars! 2/25 UPDATE: Ben and crew are still the best!!! Four new faucets and a water heater repair all completed beautifully. Thank you!

Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
dithyrambic10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

2024 May: O&M to rescue again! The backyard faucet has been persistent problem for several years and lately our water hose became fused to the faucet. I contacted O&M to replace the hose bib and vacuum breaker. Alex and Aaron came over and performed that task. As always, they patiently answered all my questions and…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
GlendaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I trust these guys. They are knowledgeable and honest and they have integrity. They explain the issue and what they need to do well that I understand it. They do their job well and they only work on what’s needed.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
NothingLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Looks like I found my new plumber. They came over and spent nearly an hour to diagnose what turned out to be multiple concerns. He did not even charge me for the visit.

Plumbing leak detectionWater heater installationPlumbing leak repair
AdamLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben and his team do great work. Very professional, very on time, and a pleasure to work with. I've used him for several jobs both large and small. I'd hesitate calling anyone else at this point if I needed plumbing services in the future.

Plumbing leak repairFaucet repair+ Responsiveness+ Professionalism+ Value
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Their process is stellar, communication is great, very professional and got the job done right the first time! Highly recommend!!!

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Kannan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The team was quick and did a very good job.

Plumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
Ogami1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome.

Plumbing leak repair+ Responsiveness+ Quality+ Professionalism
Allison6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

O&M is a great outfit. Fixed my leak quickly and have been very responsive. Highly recommend them for anyone in the Pflugerville area.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
JacquiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a different company out in January to fix a water line leak, but the leak came back six-seven months later. O&M came out within a week, explained the problem to me clearly, and fixed it in a couple of hours. The techs were friendly and professional, and the work comes with a year warranty. Would def use them for future plumbing issues!

Plumbing leak repair+ Quality+ Professionalism
Amelia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex and Mike were great and very helpful. Thank you very much

Plumbing leak repair+ Responsiveness+ Quality+ Professionalism
Abhijit7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Antonio was super helpful and did a wonderful job with stop-valve replacement and faucet installation. Took him time to review the work done and made sure all was good. Very professional and responsive. Highly recommend.

Faucet installationPlumbing leak repair+ Responsiveness+ Quality+ Professionalism
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quick and efficient.

Plumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
EmmanuelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex did a great job installing a pressure reducer and also found one internal leak under the bathtub. It took him about 3-4 hours to get the work done, and kept me informed about his work during the entire time.

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Lucas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, professional and even gave warranty on their work. Have been using these guys for 6 years now, no issues.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Repair gas leak

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
SandiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Such professionalism and very courteous!!! Thank you so much!!

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ben is an honest individual with good business practices. Never had a trustworthy plumber to call, now I do. Highly recommend!!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
MaxLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

O&M is a great local business that is easy to work with & very reliable. I’m thankful that I have a plumber that I can completely trust.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationPlumbing leak repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
Bert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$417-13% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection59$228–$542
Plumbing pipe repair49$278–$1.2k
Toilet repair47$248–$559
Water heater installation44$1.2k–$2.8k
Plumbing leak repair43$251–$654
Drain cleaning42$248–$493
Faucet repair37$228–$645
Faucet installation33$305–$645

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