Experts Reviews · Company report
O & M Plumbing Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

O & M Plumbing Services, Inc.

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 784 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O & M Plumbing Services, Inc. is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94

Reviews for your job

Customers hired O & M Plumbing Services, Inc. for 8 kinds of job.

O & M Plumbing Services, Inc. for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$278–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Plumbing pipe repair” · showing 40

Shane12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I cannot recommend them more. Every time I use them I am blown away by their professionalism, care and quality of service. This time they came out to fix what a different plumber did incorrectly. Ben is someone who does what he says he will do, and he will do it right. It is rare in today's world.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
ScottLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Shawn installed shut off valves for two bathroom sinks and changed several cartridges where the faucets were leaking a bit. He was terrific. Very professional, explained everything clearly, made sure I checked things to be sure they were working properly. He is also a very nice person, lots of energy, really seems…

Paid $1,000–1,200Reasonable pricePlumbing pipe repairFaucet repair
ChrisLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a leak in our water main to the house. After talking with a few plumbers I felt the most confident in O&M. Chris (our technician) walked us through a few different options to locate our leak that allowed the fix to be much cheaper than what the other plumbers quoted us at (one recommended a complete water…

Customer photo from Chris's review
Paid $1,200–1,400Great pricePlumbing pipe repairPlumbing leak repair
RLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is a great company! Chris stopped by and told us what we needed and provided an estimate. He is professional, courteous and respectful. We scheduled a time the next week. He was on time and completed the work. O & M was easy to work with. We recently worked with the owner, Ben I think, and he is honest…

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet installation
Kat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did such a great job on this repair! Fixed the immediate problem to get us back in action and came back for the larger repair quickly. They did not try to oversell or price gauge me. Shawn was friendly and professional, awesome guy to work with!

Reasonable pricePlumbing pipe repairSewer cleaning
Sarge1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A huge thank you to Christian and Shawn! Christian, your transparency in all your responses was truly appreciated. The response time was phenomenal; you jumped right into the job after our consultation, eliminating the need for any follow-up calls or rescheduling. Both you and Shawn are fantastic. Thank you for…

Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best plumbers out there! I have used O&M for over a decade and Ben and his team have never failed to take care of our needs in a prompt and efficient manner. Highly recommend!

Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Carson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys are great- Andrew was extremely efficient and accommodating. Highly recommend!!

Plumbing leak detectionPlumbing pipe repairPlumbing leak repair
AnnaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely recommend! I had gotten multiple quotes for a pipe that needed replacement under the foundation of our home (it was an massive project) and not only was O&M the most fair, but they were also the most trustworthy. Chris came out and was so incredibly polite and thorough and answered all of my questions…

Plumbing pipe repairOutdoor plumbing system repair
august3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

O&M Plumbing is amazing! From Ben making sure to dispatch someone to my house the same day on a Friday afternoon, to Andrew and Chris staying late on a Friday to make sure I was taken care of, the level of service was outstanding from start to finish. They took care of me and my family, and really went above and…

Plumbing pipe repairService not listed
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ben and his team at O&M are extremely responsive and helpful. We have had them out for various issues and they have even referred us to other trusted professionals when they were not available. Highly recommend them! I appreciate their personal approach to helping their customers!

Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
janie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ben was prompt and on time. Gave an estimate before doing the work and stuck to that price. Will recommend to everyone!

Paid $300–400Great pricePlumbing pipe repair
TV5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I found O&M via AI search for fairest prices in Austin and known for not upselling. Given we had sewage pouring out of our broken sump pump and toilets not flushing, we had no clue what we were up against. Two other plumbers came to upsell us new very costly sump pump. But O+M saved the day - specifically Sean,…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
Andre10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a kitchen sink that developed a leak. I Googled for a "plumber near me", and ultimately decided on O&M Plumbing Services (Landen). Everything except the kitchen sink itself was replaced (faucet, sprayer, drain hardware and pipes). They were quick to respond, professional and did excellent work. I…

Paid $600–700Not surePlumbing leak detectionPlumbing pipe repairFaucet repair
Luis15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

fixed the issue fast and flawlessly. Professional, courteous, and their rates were very reasonable. I highly recommend them for any plumbing

Plumbing pipe repair
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a slab leak, which can be difficult. O & M came out a couple times to work through the process. I can’t thank them enough for the quick response and professional service.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
HamricLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The technician was polite and courteous . From my view a sterling individual. Thanks.

Paid $1–100Not surePlumbing pipe repair
MikeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Called at 3:30am about a water heater malfunction. They made sure I had it under control and showed up around 8am to do the repair. Brian was my technician and he was courteous friendly and knowledgeable. Could not ask for better service. Will definitely use this company again! Great Job Thanks Mike I have this…

Paid $200–300Not sureWater heater installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
GregLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Quick scheduling. Showed up on time. Very fair price. Chris did good work. Repaired a tub faucet where the copper stub was too short… had just been capped. Soldered on a threaded extension and installed the faucet. I eventually ended up removing the caulk & tightening the faucet to get it closer to the tile, then…

Customer photo from Greg's reviewCustomer photo from Greg's review
Paid $300–400Great pricePlumbing pipe repairFaucet repairFaucet installation
CyndiLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ O & M Plumbing – A True Gem!** We recently purchased a beautiful mid-century home built in 1962, and while it had charm in spades, it also came with a few plumbing challenges. Enter **O & M Plumbing**, and more specifically, **Chris**—a master of his craft and hands-down the best plumber we've ever…

Customer photo from Cyndi's reviewCustomer photo from Cyndi's reviewCustomer photo from Cyndi's review
Toilet repairPlumbing leak detectionWater tank installation
Brenda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris from O &M Plumbing was professional, knowledgeable, friendly, and did a great job with relocating a gas line behind our stove. It was a little tricky, but he figured it out and happily made adjustments so the fixture could be recessed in the wall. I’m very happy with his work. ! He cleaned up after himself,…

Paid $800–900Reasonable pricePlumbing pipe repair
margaret7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much to Chris and O and M Plumbing in Pflugerville! Chris was professional, knowledgeable, friendly, and did a wonderful job on my outdoor faucet. I appreciate it, Chris!!! 😎

Paid $300–400Great pricePlumbing pipe repair
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Courteous, prompt, knowledgeable. I would use O&M again for plumbing issues.

Toilet repairPlumbing pipe repair+ Professionalism
Danna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s so reassuring to have found such a wonderful group of professionals that we can rely on! Everyone we’ve ever interacted with at O&M has taken great pride in a job well done. I wish it were possible to give even more stars! 2/25 UPDATE: Ben and crew are still the best!!! Four new faucets and a water heater repair all completed beautifully. Thank you!

Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Jeffrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Trustworthy and competent.

Water heater installationPlumbing pipe repairToilet installation+ Responsiveness+ Punctuality+ Quality
dithyrambic10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

2024 May: O&M to rescue again! The backyard faucet has been persistent problem for several years and lately our water hose became fused to the faucet. I contacted O&M to replace the hose bib and vacuum breaker. Alex and Aaron came over and performed that task. As always, they patiently answered all my questions and…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

An update to the review below from last year. Discovered yesterday (Sunday) that we had a water leak in our main water line. Contacted Ben and Antonio arrived at 11:30 this morning and repaired the leak. Really happy with their service. Ben was recommended by a friend who is a realtor as her "go to" plumber. He…

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
GlendaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I trust these guys. They are knowledgeable and honest and they have integrity. They explain the issue and what they need to do well that I understand it. They do their job well and they only work on what’s needed.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
alisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were very easy to work with and incredibly honest. What was quoted as a 2-3 day job turned into a 7 day project due to complications with the foundation and location. With the addition of a tunneling crew, the cost estimate stayed exactly the same. They even chipped up the rest of the tile for us so we…

Plumbing pipe repair
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Their process is stellar, communication is great, very professional and got the job done right the first time! Highly recommend!!!

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Misty11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

O&M Plumbing services did an excellent job installing a new sink, faucet & disposal. They were very professional, skilled & priced fairly. They even went above and beyond in replacing small parts we didn't realize we needed. We highly recommend & will use them again if ever needing plumbing services.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
GreggLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were set for a hydro static test and ended up with a blocked sewer line 2 days before the test. Ben and Greg came out and fixed the problem and repaired a leak and did the test all in the same day.

Outdoor plumbing system repairPlumbing pipe repair
SandiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Such professionalism and very courteous!!! Thank you so much!!

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
AnneLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've used O & M twice now on many different projects from sewer line repairs after foundation repair to installation of new toilets, faucets, etc. They are communicative, polite and do really quality work. I also recommended their services to my neighbor and they had a great experience.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Damon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Ben and O&M twice: first to unclog my kitchen pipes and then to replace a water heater and expansion tank that were damaged by the freeze in February 2021. Ben, his office staff, and his team have always been responsive, easy to work with, and friendly. They happily answered my questions, let me know…

Water heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Bob12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent company to work with.

Faucet repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friendly, efficient, and affordable!

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
AshleyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex and Ruben were great! They isolated the leak and a few days later came to repair it. They were very professional, wore masks and shoe sleeves, and talked with me every step of the way on what they were going to do next. I certainly don't hope to run into anymore plumbing issues, but if I do, I know who to call!

Plumbing leak detectionPlumbing pipe repair
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joseph Gutierrez took amazing care of us! We had busted pipe from cold weather he quickly identified and fixed it and was cautious returning water pressure and was good because had another bust while they were here. Quickly caught that one and took care of it. I cannot say enough about the O&M team, they worked to…

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationPlumbing leak repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality

Show more plumbing pipe repair reviews (9 more) →

Price

$417-13% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection59$228–$542
Plumbing pipe repair49$278–$1.2k
Toilet repair47$248–$559
Water heater installation44$1.2k–$2.8k
Plumbing leak repair43$251–$654
Drain cleaning42$248–$493
Faucet repair37$228–$645
Faucet installation33$305–$645

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