Experts Reviews · Company report
O & M Plumbing Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

O & M Plumbing Services, Inc.

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 784 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O & M Plumbing Services, Inc. is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94

Reviews for your job

Customers hired O & M Plumbing Services, Inc. for 8 kinds of job.

O & M Plumbing Services, Inc. for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$463–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 21 Google reviews tagged “Toilet installation”

Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best plumbers out there! I have used O&M for over a decade and Ben and his team have never failed to take care of our needs in a prompt and efficient manner. Highly recommend!

Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Andrew from O&M came out, was very professional & great work ethic. O&M had very easy to understand cost information, which was slightly less than a couple competitors. After the quote for our Toilet replacement & wall valve, Andrew said he could have it done right then if I wanted and provided an accurate time…

Paid $400–600Reasonable priceToilet installation
JosephLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They don't try to sell us on more than we need, and will bundle work together instead of nickel and dimeing. Work comes out clean, and they've give good information on what is going on with our plumbing.

Reasonable priceWater heater installationDrain cleaningSewer cleaning
Scott14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shawn came out twice within the last week to install a new kitchen faucet, garbage disposer, sink drain and Master Bath toilet. He did an AMAZING job and was great to work with.

Toilet installationFaucet installationService not listed
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our toilet required replacement and Andrew provided exceptional service throughout the process. He demonstrated reliability, expertise, and promptness. I would highly recommend O&M for any plumbing needs. A special thanks to Andrew and O&M for their service.

Toilet installation
Vinod5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Andrew is very knowledgeable & personable. Highly satisfied and recommend!

Toilet installation
Pauline10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Andrew did a very good job. He was thorough and professional while allowing me to ask questions. The scope of the project was to install a new toilet and replace the angle stop. Total price was $614.00 which included a $100.00 pick up fee of the toilet from Home Depot. It was more expensive than I would have thought though.

Paid $600–700OverpricedToilet installation
Danna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s so reassuring to have found such a wonderful group of professionals that we can rely on! Everyone we’ve ever interacted with at O&M has taken great pride in a job well done. I wish it were possible to give even more stars! 2/25 UPDATE: Ben and crew are still the best!!! Four new faucets and a water heater repair all completed beautifully. Thank you!

Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Jeffrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Trustworthy and competent.

Water heater installationPlumbing pipe repairToilet installation+ Responsiveness+ Punctuality+ Quality
dithyrambic10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

2024 May: O&M to rescue again! The backyard faucet has been persistent problem for several years and lately our water hose became fused to the faucet. I contacted O&M to replace the hose bib and vacuum breaker. Alex and Aaron came over and performed that task. As always, they patiently answered all my questions and…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
katie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

O & M are amazing-professional, show up when they said they would, did a great job, left the area tidy, just overall a trust-worth, great company! Definitely recommend them!

Toilet installationFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Mercedes14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The consultation was thorough, they gave me all the info I needed to make an informed decision since I had a non-standard sized toilet. They guided me through the process and, although there were issues that was not their fault (the place I got the toilet gave me the wrong tank), they took care of it for me and…

Toilet installationService not listed+ Responsiveness+ Punctuality+ Quality
Cynthia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

O&M Plumbing has now completed three toilet replacements (upgrades) for us and has located & fixed a pinhole leak in our incoming water line. We recommend O&M for anyone in need of reliable effective plumbing services

Toilet installation+ Responsiveness+ Punctuality+ Quality
MaxLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a few estimates for a large amount of work. Ben was thorough, detailed, reasonable, and very insightful/informative. He knows his craft well and makes recs and suggestions that are very helpful. He started and is working on a huge scope of all bathroom and kitchen remodels as well as bathroom addition.

Faucet installationShower installationToilet installation+ Responsiveness+ Quality+ Professionalism
Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zach Strickland was the most professional serviceman I have experienced in such a long time I was inspired to write this review. It was refreshing to know there are still good people out there doing a great service for it's customers. Zach was someone you felt comfortable inviting into your home as soon as we made…

Toilet installation+ Quality
AnneLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've used O & M twice now on many different projects from sewer line repairs after foundation repair to installation of new toilets, faucets, etc. They are communicative, polite and do really quality work. I also recommended their services to my neighbor and they had a great experience.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Casey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend O & M plumbing. They were professional, helpful, very communicative. They gave us our options without any pressure. When they did the work, they found a problem with our new toilet, and managed to fix it on the spot (at no additional cost). I will very much use them again for any plumbing needs in the future. Thank you !

Toilet installation
Caleb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Second time we’ve used O&M and won’t be the last. They do a great job communicating ahead of time, are on time, courteous and professional, and do great work. Five stars!

Faucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
JoeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

O&M plumbing will be the only plumbers I use and refer from now on. Very fair pricing and Ben did a great job diagnosing a problem we have in our pipes.

Toilet installationDrain cleaningService not listed
Kuroiryu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet installation+ Responsiveness+ Punctuality+ Quality
Theron9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$417-13% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection59$228–$542
Plumbing pipe repair49$278–$1.2k
Toilet repair47$248–$559
Water heater installation44$1.2k–$2.8k
Plumbing leak repair43$251–$654
Drain cleaning42$248–$493
Faucet repair37$228–$645
Faucet installation33$305–$645

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