Experts Reviews · Company report
O & M Plumbing Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

O & M Plumbing Services, Inc.

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 784 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O & M Plumbing Services, Inc. is better than 90% of sump pump repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O & M Plumbing Services, Inc. is better than 100% of sump pump repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O & M Plumbing Services, Inc. is better than 94% of sump pump repair services.A
94

Reviews for your job

Customers hired O & M Plumbing Services, Inc. for 8 kinds of job.

O & M Plumbing Services, Inc. for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$559
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 47 Google reviews tagged “Toilet repair” · showing 40

Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great service honest and reliable and trustworthy plumbing service

Paid $200–400Reasonable priceToilet repair
Brett9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great service! Quick response and fixed issue same day. Highly recommend!

Paid $200–400Reasonable priceToilet repair
Bryan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had a sewage smell in the house. Andrew showed up right on time and knocked it out. Very upfront about the cost and exactly the repairs he was performing, took time to explain and show me the work. Really positive experience overall and very kind and professional plumber.

Paid $600–800Reasonable priceToilet repairSewer repair
Leslie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

O&M replied promptly, scheduled a free consultation and provided quotes. I had an immediate issue resolved in same visit for a reasonable cost. Service person Chris was knowledgeable and friendly.

Paid $200–400Reasonable priceToilet repair
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Andrew was great! He communicated his next steps and never left me guessing.

Toilet repair
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shawn was great! He was friendly, professional and informative. We are very happy with our experience with O&M!

Paid $200–400Reasonable priceToilet repair
Fei3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

I called this company about a toilet issue about a year ago. The technician replaced the fill valve for $287. However, before starting the work, he did not proactively inspect or mention that the gasket was worn and could become a problem. He simply fixed the immediate issue and left. Now, a year later, the gasket…

Paid $200–400OverpricedToilet repair
Shravan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Prompt and satisfactory service.

Paid $200–400Reasonable priceToilet repair
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best plumbers out there! I have used O&M for over a decade and Ben and his team have never failed to take care of our needs in a prompt and efficient manner. Highly recommend!

Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Jamy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best plumbing service I've ever received. Quick to respond. Friendly service. Fair pricing. Quality work. Definitely recommend!

Reasonable priceToilet repairOutdoor plumbing system repair
Will16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Responsive, professional and friendly. Andrew knows his trade and is great to work with!!! Thank you O&M Plumbing!

Reasonable priceToilet repairDrain cleaning
Robyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

O&M is my go to for plumbing issues every time. I've had several of the plumbers over the years and all have been excellant!

Paid $400–600Reasonable priceToilet repair
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ben and his team at O&M are extremely responsive and helpful. We have had them out for various issues and they have even referred us to other trusted professionals when they were not available. Highly recommend them! I appreciate their personal approach to helping their customers!

Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service as usual--a family owned business with a personal service touch

Reasonable priceToilet repair
ruth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was our first service through O&M. We are pleased with every step of the job. We needed a toilet with a small crack replaced. Andrew arrived promptly, wore shoe covers, told us what type of toilet to order, gave us a clear explanation of job estimates. This included a higher estimate if a welded flange…

Paid $400–500Reasonable priceToilet repair
CliffLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They are HONEST. I asked them to unclog the toilets and Chris arrived and did not find any issues. I asked him to bill me and he said they provide free estimates and there was no charge, I asked him if there was anything he should check and he said a camera scope would cost $300+ and since the house is only 6 years…

Paid $1–100Great priceToilet repair
Chad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had multiple great experiences with Andrew! Would certainly recommend!

Reasonable priceToilet repairWater heater installationDrain cleaning
BetjeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very nice young man explained process then fixed problem of water leak. I would use O&M again and request Andrew who gained my confidence.

Paid $200–300Reasonable priceToilet repair
MarcusLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chris and the team were outstanding. They were able to come out the same day, quickly assess the situation, and provide the right recommendations. They resolved the issue I was having and put my concerns completely at ease. I was very impressed with their professionalism, responsiveness, and quality of work. I will…

Great priceToilet repair
Joanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Shaun was great, i highly recommend.

Paid $500–600Great priceToilet repairFaucet installation
DanielLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Andrew from O&M Plumbing has been outstanding from the very beginning. He took the time to clearly explain the plumbing issues I was facing and walked me through the options available to resolve the leaks. His professionalism, courtesy, and thorough communication gave me complete confidence in the work being done. I…

Paid $600–700Reasonable priceToilet repair
Eldridge9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Mr. Ben Morgan graciously responded to my request within the same day to fix my problem with getting hot water. He did that in less than 10 minutes. Mr. Morgan and all the crew at O & M plumbing have taken great care of our plumbing needs.

Paid $1–100Great priceToilet repair+ Responsiveness+ Punctuality+ Professionalism
TV5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I found O&M via AI search for fairest prices in Austin and known for not upselling. Given we had sewage pouring out of our broken sump pump and toilets not flushing, we had no clue what we were up against. Two other plumbers came to upsell us new very costly sump pump. But O+M saved the day - specifically Sean,…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
GerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Best service in a long time. Landen was great. He explained everything up front. The the install was super smooth.

Paid $600–700Reasonable priceToilet repair
Hank8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Landon was great!

Paid $300–400Great priceToilet repair
CyndiLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ O & M Plumbing – A True Gem!** We recently purchased a beautiful mid-century home built in 1962, and while it had charm in spades, it also came with a few plumbing challenges. Enter **O & M Plumbing**, and more specifically, **Chris**—a master of his craft and hands-down the best plumber we've ever…

Customer photo from Cyndi's reviewCustomer photo from Cyndi's reviewCustomer photo from Cyndi's review
Toilet repairPlumbing leak detectionWater tank installation
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome experience. Thank you so much!

Toilet repairDrain cleaning
WillLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Update 9/2/25 Andrew came out again today to address a clog in one of my bathroom sink drains. Showed up on time, transparent with costs, fixed the issue without hassle AND cleaned up! 10/10. Thank you again! ----- Andrew was an absolute pleasure to work with. Showed up exactly on time and was fully transparent…

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing leak repair
aprilLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Efficient, will use again.

Reasonable priceToilet repair
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am very happy with the work done by Landen from O&M Plumbing. It was easy to schedule on their website and Landen showed up when expected. He explained what needed to be done and what it would cost. I appreciate his expertise and quick work to solve our problems. Thank you!

Paid $1,000+Reasonable priceToilet repairGarbage disposal installationDrain cleaning
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Courteous, prompt, knowledgeable. I would use O&M again for plumbing issues.

Toilet repairPlumbing pipe repair+ Professionalism
Danna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s so reassuring to have found such a wonderful group of professionals that we can rely on! Everyone we’ve ever interacted with at O&M has taken great pride in a job well done. I wish it were possible to give even more stars! 2/25 UPDATE: Ben and crew are still the best!!! Four new faucets and a water heater repair all completed beautifully. Thank you!

Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
dithyrambic10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

2024 May: O&M to rescue again! The backyard faucet has been persistent problem for several years and lately our water hose became fused to the faucet. I contacted O&M to replace the hose bib and vacuum breaker. Alex and Aaron came over and performed that task. As always, they patiently answered all my questions and…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
katie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

O & M are amazing-professional, show up when they said they would, did a great job, left the area tidy, just overall a trust-worth, great company! Definitely recommend them!

Toilet installationFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew and Antonio from O & M Plumbing Services were Great. They arrived early, answered all my questions, were very knowledgeable, and fixed my plumbing issues. I would definitely use O & M Plumbing again

Toilet repair+ Responsiveness+ Punctuality+ Quality
SandraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am extremely satisfied with Alfonso’s work. Very profesional and cost clear from the beginning so no surprises!

Toilet repair+ Responsiveness+ Punctuality+ Quality
jimaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike, Ben and Enrique are fantastic! Not only did they take the time to explain everything to me and make sure I understood it, but they also told me preventative maintenance to avoid the same issue happening again. I’ve had the same issue inside my men’s bathroom for over a year. This is the first company to come…

Plumbing leak detectionToilet repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Charlene12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin was great. He was on time & even got along with the dogs. The work was fast & efficient, and the price very reasonable.

Garbage disposal installationToilet repair+ Value
Bret7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a pipe that was constantly squealing. They determined it was due to the fill valve in one of the toilets causing the problem. They replaced it and it resolved the issue. They were very professional and kept me informed about what they were doing as they went through the troubleshooting process. I’ll use them again if needed.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Every person I worked with was very professional and helpful. Our home presents unusual challenges given its 100 plus years of age but they were no problem for our plumbers.

Toilet repairService not listed+ Punctuality+ Quality+ Professionalism

Show more toilet repair reviews (7 more) →

Price

$417-13% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection59$228–$542
Plumbing pipe repair49$278–$1.2k
Toilet repair47$248–$559
Water heater installation44$1.2k–$2.8k
Plumbing leak repair43$251–$654
Drain cleaning42$248–$493
Faucet repair37$228–$645
Faucet installation33$305–$645

Compare with