Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%63+22Reliability 15%62+9.3Craft & service 20%35+7Value 10%68+6.8Momentum 8%96+7.7Track record 7%56+3.9Accountability 5%65+3.3Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCOREO & W Heating and Cooling LLC
Milwaukee, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 236 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and value; weakest: craft & service.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.O & W Heating and Cooling LLC is better than 63% of plumbers.B
63
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.O & W Heating and Cooling LLC is better than 62% of plumbers.B
62
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.O & W Heating and Cooling LLC is better than 35% of plumbers.D
35
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.O & W Heating and Cooling LLC is better than 68% of plumbers.B
68
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.O & W Heating and Cooling LLC is better than 96% of plumbers.A
96
Track recordTrack record · 7% of the scoreReview volume and years with reviews.O & W Heating and Cooling LLC is better than 56% of plumbers.C
56
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.O & W Heating and Cooling LLC is better than 65% of plumbers.B
65
Reviews for your job
Customers hired O & W Heating and Cooling LLC for 8 kinds of job.
O & W Heating and Cooling LLC for chimney inspections
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$383-18% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 22%Reasonable 78%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 10 | $1.2k–$2.4k |
| A/C system maintenance | 9 | $27–$483 |
| HVAC system maintenance | 8 | $27–$251 |
| Heating system repair | 8 | $161–$834 |
| A/C system repair | 6 | $246–$998 |
| Water heater repair | 6 | $135–$580 |
| Installation | 6 | $337–$1.9k |
| Heating system maintenance | 6 | $37–$278 |
