Analyzing 5,477,9765.5M ReviewsFor 14,83014.8K Experts

Experts Reviews · Company report
O & W Heating and Cooling LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%28+4.2Craft & service 20%54+10.8Value 10%68+6.8Momentum 8%95+7.6Track record 7%58+4.1Accountability 5%67+3.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

O & W Heating and Cooling LLC

Milwaukee, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 236 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and value; weakest: satisfaction.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.O & W Heating and Cooling LLC is better than 17% of plumbers.F
17
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).O & W Heating and Cooling LLC is better than 28% of plumbers.D
28
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.O & W Heating and Cooling LLC is better than 54% of plumbers.C
54
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.O & W Heating and Cooling LLC is better than 68% of plumbers.B
68
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.O & W Heating and Cooling LLC is better than 95% of plumbers.A
95
Track recordTrack record · 7% of the scoreReview volume and years with reviews.O & W Heating and Cooling LLC is better than 58% of plumbers.C
58
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.O & W Heating and Cooling LLC is better than 67% of plumbers.B
67

Reviews for your job

Customers hired O & W Heating and Cooling LLC for 8 kinds of job.

O & W Heating and Cooling LLC for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Cleaning”

Nolan44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The tech was super friendly and went the extra mile with my A/C cleaning service!

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jobey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar made room in his very busy schedule to come and diagnose our AC unit on a very hot day. Due to our negligence, he ended up needing to put in a lot more time troubleshooting the issues and went the extra mile to educate us about the frequency with which certain parts should be replaced, less expensive filters…

CleaningA/C system dismantlementA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality

Price

$383-20% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 78%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation10$1.2k–$2.4k
A/C system maintenance9$27–$454
HVAC system maintenance8$26–$248
Heating system repair8—
A/C system repair6$251–$1.2k
Water heater repair6$135–$580
Installation6$276–$1.0k
Heating system maintenance6$27–$282

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