Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%17+5.9Reliability 15%28+4.2Craft & service 20%54+10.8Value 10%68+6.8Momentum 8%95+7.6Track record 7%58+4.1Accountability 5%67+3.4Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCOREO & W Heating and Cooling LLC
Milwaukee, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 236 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and value; weakest: satisfaction.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.O & W Heating and Cooling LLC is better than 17% of plumbers.F
17
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).O & W Heating and Cooling LLC is better than 28% of plumbers.D
28
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.O & W Heating and Cooling LLC is better than 54% of plumbers.C
54
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.O & W Heating and Cooling LLC is better than 68% of plumbers.B
68
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.O & W Heating and Cooling LLC is better than 95% of plumbers.A
95
Track recordTrack record · 7% of the scoreReview volume and years with reviews.O & W Heating and Cooling LLC is better than 58% of plumbers.C
58
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.O & W Heating and Cooling LLC is better than 67% of plumbers.B
67
Reviews for your job
Customers hired O & W Heating and Cooling LLC for 8 kinds of job.
O & W Heating and Cooling LLC for toilet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$618
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$383-20% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 22%Reasonable 78%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 10 | $1.2k–$2.4k |
| A/C system maintenance | 9 | $27–$454 |
| HVAC system maintenance | 8 | $26–$248 |
| Heating system repair | 8 | — |
| A/C system repair | 6 | $251–$1.2k |
| Water heater repair | 6 | $135–$580 |
| Installation | 6 | $276–$1.0k |
| Heating system maintenance | 6 | $27–$282 |
