iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty45−5.5Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 57 mulching servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.6★★★★★82 Google reviews · 24 photos
78%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's professional crews, efficient tree removal and stump grinding services, and fair pricing compared to local competitors. Positive reviews also note the responsiveness of office staff and thorough site cleanup after jobs. However, lower-rated feedback indicates recurring issues with appointment punctuality, including missed time windows and lack of communication, as well as complaints regarding delivery scheduling errors and restrictive policies on purchasing small quantities of landscaping materials.
Google rating: 4.6 out of 5 from 82 reviews (78% five-star).
Reviews on this page: 82 Google reviews (47 with written comments, 7 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 19, 2026.
Service: Mulching Service serving New York, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other mulching services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMulching Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.O'Sullivan Tree Care and Recycling: 71/100 on this factor. Category median: 88.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.O'Sullivan Tree Care and Recycling: 87/100 on this factor. Category median: 83.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.O'Sullivan Tree Care and Recycling: 45/100 on this factor. Category median: 96.C
45
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.O'Sullivan Tree Care and Recycling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.O'Sullivan Tree Care and Recycling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.O'Sullivan Tree Care and Recycling: 16/100 on this factor. Category median: 79.F
16
Bar = this company · dark tick = category median.
Star ratings
82 Google reviews we collected
4.6of 5
5 stars6478%
4 stars1215%
3 stars34%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
92%praise
Praise8992%
Complaints88%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2425%
Speed & response2021%
Quality & results1819%
Price & value1718%
Would recommend1313%
Honesty & trust33%
Communication22%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire crew was professional, hardworking, and efficient from start to finish.”
“Really unprofessional way to deal with a local family’s home.”
“Rudy and his crew are efficient, thorough and careful.”
“Their team did an amazing job completely transforming the property.”
“…mpanies before, after meeting with Bill and receiving the incredibly reasonable estimate, we looked no further and hired O’Sullivan on the spot.…”
“over priced”
“We highly recommend O’Sullivan Tree Care to anyone looking for tree or stump removal!”
“The owner is a man of integrity.”
“John explained what the men would do once they arrived and assured me a quality job.”
People customers mention
Kathy4 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired O'Sullivan Tree Care and Recycling for 4 kinds of job. Pick one to see what they paid and said.
JamieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We recently hired O’Sullivan Tree Care to clear our new property, which was extremely overgrown with trees, brush, and stumps. Their team did an amazing job completely transforming the property.
The entire crew was professional, hardworking, and efficient from start to finish. They have the equipment, experience,…
Great priceTree stump removalTree removal
JamesLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
O'Sullivan is the best. Just had them here for four small projects. Rudy and his crew are efficient, thorough and careful. They went above and beyond my expectations. I've used them at least four times over the years. Highly recommend!
Great priceTree trimming & pruning
JamesLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The best! Everyone I've spoken to at O'Sullivan has been incredibly helpful, kind, and thorough. They took down a gigantic tree in our yard and ensured everything was taken care of from prep to clean up, keeping us informed every step of the way.
Paolo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very happy with our experience cutting down a large tree in our front yard. The whole process went smoothly. Customer service was top notch. Everything was done professionally and in a timely manner. Price was great after comparing estimates with 3 other companies in the area.
Tony5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Just want to say how completely satisfied I was with the service the crew provided. Every aspect was done neatly and professionally. The workers are absolute experts at what they do. Could not have expected any more from the entire process. Highly recommend to anyone needing any type of tree service.
Karen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I called O’Sullivan because a section of a very big tree had fallen and the rest of the sections were rotted out. There was a rain and wind storm coming that evening. When I spoke to Kathy , she was very responsive and caring. She sent Bill out to give an estimate and they sent a crew right over to take down the…
We recently hired O’Sullivan Tree Care to clear our new property, which was extremely overgrown with trees, brush, and stumps. Their team did an amazing job completely transforming the property.
The entire crew was professional, hardworking, and efficient from start to finish. They have the equipment, experience, and knowledge to take on a tree and stump removal project of this size, and the results exceeded our expectations.
We highly recommend O’Sullivan Tree Care to anyone looking for tree or stump removal!
Price assessment: Great price
Services: Tree stump removal, Tree removal
James GilbertLocal Guide · 64 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
O'Sullivan is the best. Just had them here for four small projects. Rudy and his crew are efficient, thorough and careful. They went above and beyond my expectations. I've used them at least four times over the years. Highly recommend!
Price assessment: Great price
Services: Tree trimming & pruning
Martin Uribe10 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
The best! Everyone I've spoken to at O'Sullivan has been incredibly helpful, kind, and thorough. They took down a gigantic tree in our yard and ensured everything was taken care of from prep to clean up, keeping us informed every step of the way.
Paolo Guerrero3 reviewsiTotal number of Google reviews Paolo has written across all businesses on Google Maps, not just this one.
Very happy with our experience cutting down a large tree in our front yard. The whole process went smoothly. Customer service was top notch. Everything was done professionally and in a timely manner. Price was great after comparing estimates with 3 other companies in the area.
Patricio RomeroLocal Guide · 102 reviewsiTotal number of Google reviews Patricio has written across all businesses on Google Maps, not just this one.
Just want to say how completely satisfied I was with the service the crew provided. Every aspect was done neatly and professionally. The workers are absolute experts at what they do. Could not have expected any more from the entire process. Highly recommend to anyone needing any type of tree service.
Peter Schulz1 reviewiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
In advance of having multiple large trees removed from our property, we planned to contact 3-4 companies to get estimates. Lucky for us, O’Sullivan was our first call and ended up saving us a ton of time, money and aggravation. They responded to our inquiry immediately and got someone out to take a look the next day. Bill was extremely knowledgeable, gave us great recommendations for dealing with a somewhat challenging site, and came back with an estimate that same day. Having worked with other tree companies before, after meeting with Bill and receiving the incredibly reasonable estimate, we looked no further and hired O’Sullivan on the spot.
When it came time to do the work, Bill and Jim were on site and oversaw the whole process. The entire crew showed up on time, took care with our property and landscaping, was professional and left my yard cleaner than when they started. I would highly recommend using them for all tree removal services. I know anytime I need additional trees removed they will be my only phone call.
Karen S.3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I called O’Sullivan because a section of a very big tree had fallen and the rest of the sections were rotted out. There was a rain and wind storm coming that evening. When I spoke to Kathy , she was very responsive and caring. She sent Bill out to give an estimate and they sent a crew right over to take down the tree. Pedro and his crew were very professional, courteous and meticulous. This could have been a very dangerous situation, and I am so appreciative of how this company responded to an emergency in such a timely, concerning way. I plan to use them to take down other trees.
Micah KatzLocal Guide · 26 reviewsiTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
