Jeremy Cheatham5 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is very friendly and helpful
Oak Creek School
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%49+11.9Value 14%73+10.3Replies to reviews 7%57+4Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 25 child care agenciesPosition by Experts Score among all companies we track in this category. · better than 13%
4.5 ★★★★★ 37 Google reviews · 8 photos
78%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Mar 2026latest review
Oak Creek School at a glance
Google reviewers rate Oak Creek School 4.5 out of 5 based on 37 reviews, with the owner responding to only 8 percent of comments. Parents frequently praise the friendly and attentive staff, affordable pricing, and engaging curriculum that includes field trips and swimming lessons. While many note the facility is clean and well-organized, recurring criticisms highlight high staff turnover and concerns about illness management, specifically complaints that sick children are not sent home despite visible symptoms.
- Google rating: 4.5 out of 5 from 37 reviews (78% five-star).
- Reviews on this page: 37 Google reviews (28 with written comments, 1 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: March 3, 2026.
- Service: Child Care Agency serving Garland, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oak Creek School: 68/100 on this factor. Category median: 79.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oak Creek School: 49/100 on this factor. Category median: 71.C
49
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oak Creek School: 73/100 on this factor. Category median: 87.B
73
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oak Creek School: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oak Creek School: 57/100 on this factor. Category median: 84.C
57
Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
- 5 stars2978%
- 4 stars411%
- 3 stars13%
- 2 stars13%
- 1 star25%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
- Praise2897%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1345%
- Price & value414%
- Would recommend414%
- Quality & results310%
- Honesty & trust310%
- Speed & response27%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every single teacher—from the cook to the part-time teachers in other rooms—knew my children by name, and always greeted them with care and kindness.”
“Very reasonable rates, plus teachers and staff are great.”
“As a teacher and as a parent, I highly recommend parents to bring their children at OAk Creek school.”
“It was such a great experience for my son to be in oak creek, friendly staff and great classes and activities , he has been there for three years, lea…”
“…daycare I recommend this one strongly due to the fact that they have integrity and compassion for their work ethics!…”
“Renee and the owner, Marcus, handle the situation in a swift and efficient manner.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oak Creek School for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kamesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Staff was very pleasant when I picked up my godson, Jayce, from school. They followed the necessary protocols to ensure his safety, which made me and his mother grateful. This is a good school, and they offer swimming lessons in the summertime, which is a plus!
Cassandra15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Best daycare ever! Always sweet and kind my son loves being here. Enroll your kids today. We are so greatful for Mrs Rene and her entire staff!
Reasonable priceMeal preparationField tripsEducational services
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The school and staff are amazing. The owner is very hands on and cares about the safety and wellbeing of every child that attends.
Field trips
Taylor11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is the best daycare! It is safe and clean and the teachers are amazing. Renee is wonderful and so helpful.
Melanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My daughter started Oak Creek School a couple of months ago. She was terrified to start this new journey of being away from us. The teachers and staff made her feel welcome and comfortable. They care for her like she is their own. Great facility, director and teachers. Would definitely recommend!
BilenLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
As a teacher and as a parent, I highly recommend parents to bring their children at OAk Creek school. The respect they have for every child and parent is outstanding. Curriculum is great , teachers and staff are amazing 😀. Thank you OCS.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Field trips | 3 | — |
| Meal preparation | 2 | — |
| Educational services | 2 | — |
Compare with
Photos
Customer reviews
4.5 ★★★★★ 37 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
LeiLani Besant5 reviewsTotal number of Google reviews LeiLani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat daycare my brother has been going here for 6 years
- Services: Meal preparation, Field trips, Educational services
Kamesha Fields5 reviewsTotal number of Google reviews Kamesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff was very pleasant when I picked up my godson, Jayce, from school. They followed the necessary protocols to ensure his safety, which made me and his mother grateful. This is a good school, and they offer swimming lessons in the summertime, which is a plus!
Sonia Herrera4 reviewsTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great daycare for my nephew!
- Price assessment: Reasonable price
Cassandra Cheatham15 reviewsTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest daycare ever! Always sweet and kind my son loves being here. Enroll your kids today. We are so greatful for Mrs Rene and her entire staff!
- Price assessment: Reasonable price
- Services: Meal preparation, Field trips, Educational services
Erica LewisLocal Guide · 27 reviewsTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOak Creek Learning Center came into our lives during a rocky season, and I’ll always be grateful for the experience. As a mom, I had my own learning moments when it came to my children’s behavior but the transition and the staff’s patience and support made it feel like something we could conquer and we did. Every single teacher—from the cook to the part-time teachers in other rooms—knew my children by name, and always greeted them with care and kindness. That level of inclusion made us feel truly at home. Oak Creek didn’t just prepare my kids academically for their next steps, they also nurtured their emotional growth and social skills. They rolled with every challenge we brought their way, meeting us with understanding instead of judgment. I even left and came back multiple times, because the treatment my children received there left such a lasting impression. I’ve compared Oak Creek to other centers and it’s clear—they truly excel not only in education, but also in teaching emotional intelligence and building a supportive community. This is the kind of care that sticks with a family for life.
Brandon Corbin1 reviewTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe school and staff are amazing. The owner is very hands on and cares about the safety and wellbeing of every child that attends.
- Services: Field trips
Taylor Hyde11 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the best daycare! It is safe and clean and the teachers are amazing. Renee is wonderful and so helpful.
Rayted Wear2 reviewsTotal number of Google reviews Rayted has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLook the other way. This place does not put the care of your children first. My son has been going here for months and has literally been sick since the day he arrived. He's been sick longer than he's been healthy. What really annoys me is that kids and babies will be showing noticeable symptoms of illness and they never get sent back home. They had a baby that couldnt even open her eye because it was infected so badly and sure enough, it spread to others. First shame on the parents for sending her off but also shame on the owner for knowing this information and still letting her stay. The price here is cheap compared to others but honestly, I'd rather pay a bit more for peace of mind. I havent had issues with my sons teacher thankfully but then again I dont know what goes on since I dont have access to see my son throughout the day. Dont expect daily updates from your kids.Another thing that stuck with me is a past employee shared the cleanliness of this place and it was very disappointing. They really need to disinfect and thoroughly clean this place.
Response from the owner · 3 years ago
Hello, I have been the owner of Oak Creek School for almost 10 years. I am sorry for not responding sooner as I don't check this as often as I probably should. This is the first I am hearing about this issue and sincerely apologize for the negative experience that you had at Oak Creek. I am surprised to hear about the baby that had the eye infection that wasn't sent home. We 100% follow state licensing guidelines on when to send a child home sick. They have very strict rules on how to handle these situations. My director has been doing this for over 40 years and does not break the rules under any circumstance. We have even continued to check for fever upon entry for children and staff daily when most schools stopped this practice when covid restrictions were lifted. We do have a toddler in the school that has really aggressive allergies and her eyes swell on occasion. However, she provided a doctor's note saying it was not a contagious illness. I was also shocked to hear about the cleanliness of the school. We clean and sanitize everything multiple times a day. This has been common practice for my 10 years of ownership. Our health department ratings are almost always in the high 90's or perfect. We did have a former staff member resign after she came to work with slurred speech and was asked not to come back to work in that condition. After her resignation, we found out she was contacting parents and spreading many false rumors about the school. Maybe that is the case here. I personally check the school afterhours and on weekends for cleanliness. I would also like to ask if this review is for the correct school? The last time we had a parent with the last name "Wear" was in 2011. If it is the school your child attended please reach out to Renee at the school and ask for my number if you would like to discuss this. I am always happy to hear feedback from parents whether it is positive or negative. At Oak Creek we are always looking for ways to improve the environment for the kiddos. In regards to not getting daily updates, that will be addressed with the entire staff immediately. This is something we don't tolerate and should be done daily for every child until they are school age. Again, I am sincerely sorry for your experience with us and wish I had been able to discuss this prior to your having to change schools. Marcus
Melanie May8 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy daughter started Oak Creek School a couple of months ago. She was terrified to start this new journey of being away from us. The teachers and staff made her feel welcome and comfortable. They care for her like she is their own. Great facility, director and teachers. Would definitely recommend!
Business details
- Address: 3429 Collins Blvd #3621, Garland, TX 75044
- Phone: (972) 414-1114
- Website: oakcreekschool.net
- Service area: Garland, TX