Experts Reviews · Company report
Oak Wells Aquatics logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty74−2.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Oak Wells Aquatics

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 152 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oak Wells Aquatics is better than 84% of pool & spa services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oak Wells Aquatics is better than 71% of pool & spa services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oak Wells Aquatics is better than 74% of pool & spa services.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oak Wells Aquatics is better than 100% of pool & spa services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oak Wells Aquatics is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oak Wells Aquatics is better than 48% of pool & spa services.C
48

Reviews for your job

Customers hired Oak Wells Aquatics for 8 kinds of job.

Oak Wells Aquatics for design

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Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Design”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Design” · showing 20

MattLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Outstanding Experience from Start to Finish — and Beyond! Our experience with Oak Wells Aquatics has exceeded our expectations in just about every way. From the initial low pressure sales experience with Jason, relatively painless and easy going construction process with Dylan and ultimately the knowledgeable and…

Customer photo from Matt's reviewCustomer photo from Matt's reviewCustomer photo from Matt's reviewCustomer photo from Matt's review
Inground pool installationDesignSwimming pool water feature maintenance
KeelyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Oakwells Aquatics delivered an overall great experience from start to finish. Natalie was fantastic to work with on the initial design, and Russell, Danielle, and Aimee were all highly responsive in addressing any issues that came up during construction. Their attention to quality really stands out—if you’re looking…

Reasonable priceGeneral constructionJetted lap pool constructionInground pool installation
Rosalie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great company . I love my pool very much. Management worked with me to resolve some issues I had with my pool. Which showed they stand behind their work. They work hard to make you happy with your vision for your pool. Great job guys . Highly recommend this company. After services is also outstanding. Aimee always very helpful.

Reasonable priceGeneral constructionInground pool installationDesign
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleased with the experience building our smaller 16’x10’ “spool”. I chose Oak Wells after interviewing several companies because their standard building process and materials far exceeded the others. From the design phase to construction to post-installation support and maintenance, everyone on the team is very…

Reasonable priceInground pool installationCleaningDesign
BarbaraLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Overall we were satisfied with everything, except overspray of the concrete got on our windows and vehicles and am still waiting for something to be done about it. The pool came out fabulous. And Russell and Amy were amazing!

Reasonable priceInground pool installationCleaningDesign
Olivia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so glad we went with Oak Wells for our pool design and construction. Every step was handled with great attention to detail and professionalism, and the final result is outstanding. Our construction manager, Russell, was attentive and knowledgeable, and he made sure everything was handled well throughout the…

General constructionInground pool installationDesign
Sean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at Oak Wells Aquatics was great! They were very easy to work with and very communicative throughout the process. Russell was a project manager and he worked closely with us throughout the project to make sure all of our needs were met and to ensure that we were satisfied every step of the way. Natalie…

Inground pool installationDesign
Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Oak Wells for the installation of our pool, spa, and pavers and it was a stress free process. From the initial consultation with Gary, to the project managers Ari and Paul, the office personnel, and the rest of the staff, the whole team was professional and responsive to my questions and changes. I highly…

DesignInground pool installationSpa & hot tub installation+ Responsiveness+ Punctuality+ Quality
Audra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a great experience with Oak Wells Aquatics. From the beginning stages of design, throughout construction to the last month of pool maintenance, they took exceptional care of us. There was weekly communication, our backyard was kept orderly and clean given the construction, and it was all done within a few…

General constructionCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
Alana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From design to installation, it was a pleasure working with Oakwells and their team. They started on time and finished early. I cannot say enough good things about this company, and have a feeling we'll be repeat customers.

Custom Swimming pool designDesignInground pool installation+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Oakwells is amazing! They just finished our inground pool with a gas heated hot tub and we couldn't be happier. It turned out better than we dreamt. From the onset Oakwells did a good job setting expectations as far as timelines go so we were prepared for possible delays caused by COVID and/or weather. Overall our…

Custom Swimming pool designDesignInground pool installation+ Responsiveness+ Quality+ Professionalism
CoryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company was great to work with from start to finish. Very professional and their quality of work is amazing. Absolutely love how our new pool turned out.

General constructionDesign+ Responsiveness+ Punctuality+ Quality
Lauryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We built our dream pool this year and worked with Oak Wells Aquatics. We had the best experience and would highly recommend them! Everyone we worked with was professional and their communication was very consistent. As someone who has never built a pool before, they were great at educating us on every step happening…

General constructionDesign+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Working with Oak Wells Aquatics for the design and build of our pool has been a wonderful stress free process. Every crew member who came to our home to work on our project was very polite, professional and their quality of work exceeded our expectations. Jason, Melody, Paul and Danielle were always available to…

General constructionDesign+ Responsiveness+ Quality+ Professionalism
Naomi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I spent a year trying to find a pool company, many wouldn’t even call me back. I met with and received quotes from 3 different companies. Oak wells aquatics had the best start time frame, price, and professionalism. Within 3 days of calling them, Jason their sales rep called me back, gave me ballpark estimate and…

General constructionDesign+ Responsiveness+ Punctuality+ Quality
AarronLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always responsive, informed, and great customer service. Design and construction was excellent. Very happy with our pool.

General constructionDesign+ Responsiveness+ Quality+ Professionalism
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We chose and trusted Oak Wells Aquatics to construct our pool over many other companies in the pool construction industry in FL. This was a very detailed process and we felt the knowledge, professionalism, and capability of Oak Wells Aquatics was far beyond what others had to offer. Oak Wells Aquatics catering to…

General constructionDesign+ Responsiveness+ Quality+ Professionalism
Pete5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Paul and his team did a great job on our project during unprecedented times. Appreciated their insight on design and decking ideas. This is our second pool build and that allowed us to help more in getting to a final concept. Frequent updates on progress and anticipated delays kept us in the loop. We even had a few…

General constructionDesign+ Responsiveness+ Quality+ Professionalism
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I normally don't leave reviews but I feel it's necessary when you're making a huge purchase such as an inground pool and trying to decide on a builder. Our experience with Oak Wells Aquatics was amazing and they built us a beautiful pool. They made us feel very comfortable and made the process easy from start to…

General constructionDesign+ Responsiveness+ Punctuality+ Quality
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have nothing but good things to say about my experience with Oak Wells aquatics Before starting my project with them I got multiple quotes from different companies and lots of those companies wouldn’t even give me an estimate because they were so far out but oak wells Was able to deliver and exceed my expectation…

General constructionDesign+ Responsiveness+ Punctuality+ Quality

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 53%Overpriced 0%Not sure 0%

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