Swimming pool contractor · Jacksonville, FL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty74−2.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 45 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.8★★★★★152 Google reviews · 23 photos
93%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Oak Wells Aquatics for professional communication, punctual service, and detailed explanations during the pool construction process. They also highlight the company's responsiveness to post-installation maintenance requests and willingness to address issues beyond warranty periods. However, a subset of reviewers reports significant delays in receiving estimates, lack of communication during scheduling, and unresolved workmanship problems such as uneven pavers or overspray.
Google rating: 4.8 out of 5 from 152 reviews (93% five-star).
Reviews on this page: 152 Google reviews (141 with written comments, 71 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 28, 2026.
Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Oak Wells AquaticsPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oak Wells Aquatics: 84/100 on this factor. Category median: 85.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oak Wells Aquatics: 71/100 on this factor. Category median: 80.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oak Wells Aquatics: 74/100 on this factor. Category median: 99.B
74
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oak Wells Aquatics: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oak Wells Aquatics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oak Wells Aquatics: 48/100 on this factor. Category median: 49.C
48
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
4.8of 5
5 stars14193%
4 stars32%
3 stars00%
2 stars21%
1 star64%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
96%praise
Praise32096%
Complaints154%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price947%
Reasonable1053%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7121%
Quality & results6319%
Would recommend6118%
Communication5115%
Speed & response4915%
Honesty & trust247%
Price & value165%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ss and easy going construction process with Dylan and ultimately the knowledgeable and patient pool school we attended with Amy, Oak Wells demonstrate…”
“This pool building company was unresponsive and unprofessional.”
“Outstanding Experience from Start to Finish — and Beyond!”
“I highly recommend Oak Wells Aquatics to anyone considering an inground pool build, they do excellent work!”
“He also took the time to explain what he was doing and what needed to be corrected, which I genuinely appreciated.”
“They’ve been responsive, honored their warranty commitments and worked diligently to make things right.”
“We experienced unwarranted delays, communication was comprised of texts asking me to call our PM and a weekly email comprised of phrases either statin…”
“…d patient pool school we attended with Amy, Oak Wells demonstrated a genuine commitment to quality workmanship and customer satisfaction.…”
“This was an extensive job that required a great deal of time and patience.”
“Got estimate three days later, told guy too big too expensive, gave idea of what size I was looking for and asked for an estimate on that size.”
People customers mention
Danielle22 reviews
Aimee21 reviews
Jason16 reviews
Madison9 reviews
Dylan8 reviews
Oakwells8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oak Wells Aquatics for 8 kinds of job. Pick one to see what they paid and said.
NNicoleLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had my first consultation with Matt and he was phenomenal. He had great customer service skills, which is hard to find these days, answered all of my questions, and made me feel comfortable about my project.
Fiberglass swimming pool construction
CCanyon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This was an extensive job that required a great deal of time and patience. The team was incredibly knowledgeable, fast, efficient, and did phenomenal work. Drake was wonderful throughout the entire process. He explained everything in detail, answered all of our questions, and kept us informed every step of the way.…
Swimming pool equipment repair
Iian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very prompt and very professional. The superintendent Dylan was very knowledgeable and professional.
Great priceRemodeling
DDerrickLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My family and I could not be any happier with the pool and just transformation of our backyard. The communication throughout the process from Danielle and Dylan was much more than I expected. They made sure to explain not only the current stage and what was happening but also what to expect next. We are very excited…
Great priceInground pool installation
JJerry8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ben did some amazing work ,communicated very well went above and beyond my expectations . Did an amazing job grading the ground and ready for the above ground pool . Thank you !!
Great price
BBarryLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My wife and I had Oakwells Aquatics build our pool and outdoor kitchen in 2020 and we absolutely love it. They built the pool, installed the kitchen, installed pavers and screened the whole thing in. We use the kitchen all the time. We have not had any issues with the build at all. The pool is a salt water pool…
Outstanding Experience from Start to Finish — and Beyond!
Our experience with Oak Wells Aquatics has exceeded our expectations in just about every way. From the initial low pressure sales experience with Jason, relatively painless and easy going construction process with Dylan and ultimately the knowledgeable and patient pool school we attended with Amy, Oak Wells demonstrated a genuine commitment to quality workmanship and customer satisfaction. Additionally, and perhaps most importantly, the ongoing support we’ve had afterward has been very impressive.
One thing that really sets Oak Wells apart is their approach to construction. They genuinely overbuild their pools, to ensure a strong, durable finished product that will last a lifetime. They don’t cut corners or skimp on materials, and that commitment to quality is evident throughout the construction process. Their attention to detail and quality control is equally impressive. During construction, they would not sign off on the finished product until everything was perfect. Rather than settling for something that was simply good enough, they made sure it met their standards. That level of pride in workmanship really stood out to me.
Building a pool is an enormous investment, and while the end result is obviously important, I believe how a company stands behind its work after construction is equally significant. That’s where Oak Wells has really impressed me.
Like any major construction project involving multiple mechanical systems, we’ve experienced a handful of minor issues since completion (primarily due to lightning storm and unrelated to the build). What stands out is the approach Oak Wells took in handling them. They’ve been responsive, honored their warranty commitments and worked diligently to make things right.
Most recently, we experienced a particularly frustrating and difficult-to-diagnose issue with our pool’s water feature. Dylan, who is extremely knowledgeable and an all-around great guy, made multiple trips and collectively spent many hours troubleshooting the system until he identified and corrected the underlying problem. He also took the time to explain what he was doing and what needed to be corrected, which I genuinely appreciated.
That level of persistence, professionalism, and accountability says a lot about a company.
Ultimately, anyone can promise a beautiful finished pool, but it’s the quality of construction, attention to detail and level of customer service after the project is complete that truly separate a good company from a great one.
We’re extremely happy with our pool and, just as importantly, confident that we chose a company that stands behind its work.
Five stars across the board. I would absolutely recommend Oak Wells Aquatics to anyone considering building a pool!
Services: Inground pool installation, Design, Swimming pool water feature maintenance, General repairs & maintenance
Response from the owner · 4 days ago
Thank you so much for taking the time to share such a thoughtful review, Matt! We truly appreciate your kind words and are thrilled to hear that your experience with Oak Wells Aquatics has exceeded your expectations.
Our commitment to quality craftsmanship, attention to detail, and customer satisfaction doesn't end when construction is complete. We take great pride in standing behind our work and being there for our customers long after their first swim.
We'll be sure to share your kind words with Jason, Dylan, and Aimee! We're fortunate to have such a dedicated team, and it means so much to know their hard work made a lasting impression.
Thank you again for trusting Oak Wells Aquatics with your backyard. We're grateful to have you as part of the Oak Wells family and wish you many years of wonderful memories in your pool!
C
Courtney RichmondLocal Guide · 163 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
If you don't know anything about taking care of a pool, you need to go with Oak Wells Aquatics. They built our inground pool last year in 2025, and from start to finish, they made the entire process easy to understand by explaining every step along the way. They gave us everything we asked for, and the final result is top notch, from the pool itself to the quality of the pavers.
What really sets them apart is their customer service and support after the build:
* Pool School: They took the time to conduct "pool school" and personally taught me how to properly manage and maintain the pool.
* Warranty & Support: When our pump started making a weird sound, they immediately coordinated with the manufacturer to ensure the issue was covered under warranty without any hassle.
We've had the pool for two seasons now, and it has easily been the best investment we've made. While our power bill is higher now, that is completely expected when owning a pool. I highly recommend Oak Wells Aquatics to anyone considering an inground pool build, they do excellent work!
Price assessment: Reasonable price
Services: Inground pool installation
Response from the owner · a month ago
Thank you, Courtney! We are thrilled our team made the process clear and that you are enjoying the pool, pavers and our Pool School. We appreciate you noting our warranty support and are glad the pump issue was resolved smoothly. Your recommendation means a lot.
N
Nicole BresciaLocal Guide · 18 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Had my first consultation with Matt and he was phenomenal. He had great customer service skills, which is hard to find these days, answered all of my questions, and made me feel comfortable about my project.
Services: Fiberglass swimming pool construction
Response from the owner · 2 months ago
Hi Nicole, we really appreciate you taking the time to leave us a review. However, we don’t have anyone named Matt working at Oak Wells Aquatics, and we do not build fiberglass pools. Is it possible that this review was intended for another company?
C
Canyon Square2 reviewsiTotal number of Google reviews Canyon has written across all businesses on Google Maps, not just this one.
This was an extensive job that required a great deal of time and patience. The team was incredibly knowledgeable, fast, efficient, and did phenomenal work. Drake was wonderful throughout the entire process. He explained everything in detail, answered all of our questions, and kept us informed every step of the way. I highly recommend them to anyone looking for quality workmanship and exceptional customer service.
Services: Swimming pool equipment repair
Response from the owner · 3 months ago
Thank you, Canyon Square, for the wonderful review and recommendation. We’re thrilled Drake and the team were knowledgeable, efficient, and kept you informed throughout the project. Your appreciation for the time and care we put into the job means a lot. We look forward to helping you with any future needs.
I
ian mackenzie3 reviewsiTotal number of Google reviews ian has written across all businesses on Google Maps, not just this one.
Very prompt and very professional. The superintendent Dylan was very knowledgeable and professional.
Price assessment: Great price
Services: Remodeling
Response from the owner · 4 months ago
Thank you, Ian, for the kind words and the 5-star review. We're glad Dylan's knowledge and professionalism made your experience prompt and positive. We appreciate your feedback and look forward to serving you again.
D
Derrick mLocal Guide · 24 reviewsiTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
My family and I could not be any happier with the pool and just transformation of our backyard. The communication throughout the process from Danielle and Dylan was much more than I expected. They made sure to explain not only the current stage and what was happening but also what to expect next. We are very excited to start swimming and creating memories with our children. Thank y'all so much, I will forever recommend you to anyway I know looking to build a pool.
Price assessment: Great price
Services: Inground pool installation
Response from the owner · 4 months ago
Thank you, Derrick, for the wonderful review. We're thrilled you and your family love the pool and backyard transformation—Danielle and Dylan will be happy to hear your praise. It was a pleasure keeping you informed through every stage, and we can't wait for the memories you'll make in the pool. We truly appreciate your referrals and recommendation.
A
Amanda McCurdyLocal Guide · 41 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Ben did some amazing work ,communicated very well went above and beyond my expectations . Did an amazing job grading the ground and ready for the above ground pool . Thank you !!
Price assessment: Great price
Response from the owner · 5 months ago
Thank you, Jerry — we’re thrilled Ben exceeded your expectations. He takes pride in clear communication and quality work, and we’re glad the grading is ready for your above-ground pool. We appreciate you taking the time to leave a review. If you need anything else during your pool installation, please reach out.
B
Barry FerrellLocal Guide · 28 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
My wife and I had Oakwells Aquatics build our pool and outdoor kitchen in 2020 and we absolutely love it. They built the pool, installed the kitchen, installed pavers and screened the whole thing in. We use the kitchen all the time. We have not had any issues with the build at all. The pool is a salt water pool and I hardly ever have to do anything to it. I get my water tested often and it is always okay. If you are on the fence about getting a salt water pool, get one. Like I said, we have had the pool going on 6 years now and have had zero issues.
Services: Inground pool installation
Response from the owner · 6 months ago
Thank you, Barry, for the wonderful review and for trusting Oakwells Aquatics with your pool and outdoor kitchen. We're thrilled the pool, kitchen, pavers, and screening have performed so well over the past six years and that the salt system has been low maintenance for you. Your recommendation for a salt water pool means a lot to our team. If you ever need anything or service, we're always here to help.
G
Golan Fuchs2 reviewsiTotal number of Google reviews Golan has written across all businesses on Google Maps, not just this one.
We had an outstanding experience from start to finish with this pool company, and we couldn’t be happier with the results. What began as a full demolition of an old pool turned into an absolute backyard paradise—but this project was about far more than just a renovation.
We initially contacted them the day after a major hurricane hit Florida, when we experienced a serious issue known as a pool pop. Despite the circumstances, they responded immediately and came out right away. Not only did they repair the pool, but they went a step further by identifying the root cause of why it happened in the first place. From there, they led the project end-to-end — from design through completion — ensuring proper drainage throughout our yard so this would never happen again. That level of ownership and expertise truly set them apart.
From day one, John, the owner, was incredibly knowledgeable and supportive. As first-timers navigating a complex and stressful situation, we deeply appreciated how he walked us through options, pricing, and what we actually needed versus what we didn’t. He helped set clear expectations, explained the process thoroughly, and guided us through the entire timeline, which made everything feel far more manageable.
Once construction began, Ben became our main on-site contact, and he was exceptional. He was always pleasant, extremely responsive, and proactive with communication. He consistently kept us informed on what stage the project was in, what was coming next, and made himself readily available whenever we had questions. We spoke frequently, and he was always open, transparent, and went above and beyond to make sure we understood exactly what was happening at every step.
Overall, the entire experience exceeded our expectations. The quality of work, professionalism, communication, and care were truly top-notch. We are absolutely in love with our new backyard and are so grateful for how they handled both the urgency and complexity of this project. We would highly recommend them to anyone considering a pool project and would not hesitate to use them again in the future.
Response from the owner · 6 months ago
Thank you so much for the glowing review, Golan. We’re thrilled John and Ben were able to respond quickly after the hurricane, identify and fix the pool pop cause, and turn the project into the backyard you envisioned. Delivering clear communication, quality workmanship, and long-term solutions like improved drainage is exactly what we aim for. We truly appreciate your recommendation and look forward to helping with any future projects.