Experts Reviews · Company report
Oak Wells Aquatics logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty74−2.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Oak Wells Aquatics

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 152 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oak Wells Aquatics is better than 84% of pool & spa services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oak Wells Aquatics is better than 71% of pool & spa services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oak Wells Aquatics is better than 74% of pool & spa services.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oak Wells Aquatics is better than 100% of pool & spa services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oak Wells Aquatics is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oak Wells Aquatics is better than 48% of pool & spa services.C
48

Reviews for your job

Customers hired Oak Wells Aquatics for 8 kinds of job.

Oak Wells Aquatics for inground pool installation

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Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Inground pool installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Inground pool installation” · showing 20

MattLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Outstanding Experience from Start to Finish — and Beyond! Our experience with Oak Wells Aquatics has exceeded our expectations in just about every way. From the initial low pressure sales experience with Jason, relatively painless and easy going construction process with Dylan and ultimately the knowledgeable and…

Customer photo from Matt's reviewCustomer photo from Matt's reviewCustomer photo from Matt's reviewCustomer photo from Matt's review
Inground pool installationDesignSwimming pool water feature maintenance
CourtneyLocal Guide · 163 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you don't know anything about taking care of a pool, you need to go with Oak Wells Aquatics. They built our inground pool last year in 2025, and from start to finish, they made the entire process easy to understand by explaining every step along the way. They gave us everything we asked for, and the final result…

Customer photo from Courtney's review
Reasonable priceInground pool installation
DerrickLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My family and I could not be any happier with the pool and just transformation of our backyard. The communication throughout the process from Danielle and Dylan was much more than I expected. They made sure to explain not only the current stage and what was happening but also what to expect next. We are very excited…

Great priceInground pool installation
BarryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My wife and I had Oakwells Aquatics build our pool and outdoor kitchen in 2020 and we absolutely love it. They built the pool, installed the kitchen, installed pavers and screened the whole thing in. We use the kitchen all the time. We have not had any issues with the build at all. The pool is a salt water pool…

Inground pool installation
KeelyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Oakwells Aquatics delivered an overall great experience from start to finish. Natalie was fantastic to work with on the initial design, and Russell, Danielle, and Aimee were all highly responsive in addressing any issues that came up during construction. Their attention to quality really stands out—if you’re looking…

Reasonable priceGeneral constructionJetted lap pool constructionInground pool installation
lindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a great experience with oak wells pool , we interviewed 6-7 pool companies before deciding on them. We felt they gave us the best design for the size of our yard, our pool took 4 months start to finish, every contractor that came was kind, friendly and professional, Russ was our superintendent and was always…

Reasonable priceInground pool installation
Rosalie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great company . I love my pool very much. Management worked with me to resolve some issues I had with my pool. Which showed they stand behind their work. They work hard to make you happy with your vision for your pool. Great job guys . Highly recommend this company. After services is also outstanding. Aimee always very helpful.

Reasonable priceGeneral constructionInground pool installationDesign
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleased with the experience building our smaller 16’x10’ “spool”. I chose Oak Wells after interviewing several companies because their standard building process and materials far exceeded the others. From the design phase to construction to post-installation support and maintenance, everyone on the team is very…

Reasonable priceInground pool installationCleaningDesign
Joule11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Oakwells is my favorite pool company, the people are amazing!!! First we had a meeting with Jason, who was knowledgeable about all the products and he gave us the pros & cons to not just the products but the maintenance as well. He allowed us complete control over the look of our pool and made an image of it to show…

Inground pool installation
BarbaraLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Overall we were satisfied with everything, except overspray of the concrete got on our windows and vehicles and am still waiting for something to be done about it. The pool came out fabulous. And Russell and Amy were amazing!

Reasonable priceInground pool installationCleaningDesign
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We are absolutely thrilled with our new pool from Oak Wells Aquatics! From the very first meeting, the team was friendly, patient, and truly listened to what our family wanted. They guided us through every step and made the whole process easy and enjoyable. The crew worked hard, kept everything clean, and always…

Great priceGeneral constructionInground pool installation
Olivia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so glad we went with Oak Wells for our pool design and construction. Every step was handled with great attention to detail and professionalism, and the final result is outstanding. Our construction manager, Russell, was attentive and knowledgeable, and he made sure everything was handled well throughout the…

General constructionInground pool installationDesign
Sean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at Oak Wells Aquatics was great! They were very easy to work with and very communicative throughout the process. Russell was a project manager and he worked closely with us throughout the project to make sure all of our needs were met and to ensure that we were satisfied every step of the way. Natalie…

Inground pool installationDesign
Jonathan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very worried when picking a pool Builder. I read many horror stories of other companies, but I am so glad I went with oakwells. From the start- Jason was incredible, patient and helped us proactively anticipate what we would want and what we wouldn't need. What Jason promised, was delivered. Due to the county…

Great priceInground pool installation
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Oak Wells Aquatics was great. Mr Oaks Paul Aimee and Dylan are very hands on and are experts in what they do. Danielle is on point with providing updates EOW and forecasting following week consistently. They will do the job until the job is done right. We have a gorgeous pool. Thank you OWA!!

Reasonable priceGeneral constructionInground pool installationSwimming pool water feature maintenance
GlennLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Working with Oak Wells Aquatics to build our pool was the best decision! The results speak for themselves. The process was easy and exciting! Highly recommend them as a pool builder. We love ours and use it everyday.

Great priceInground pool installation
TimothyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a few hiccups along the way but they were always willing to make it right! Great after market care! Thanks Aimee!

Inground pool installation
TonyaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are absolutely in love with our new pool, and we couldn’t be happier with our experience working with Oak Wells Aquatics! From start to finish, the entire process was smooth, efficient, and honestly enjoyable — not something you always hear with big home projects! A huge shoutout to Jason, who brought our vision…

Great priceInground pool installation
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We absolutely love our new pool that Oak Wells built for us. We spent several years deciding if we should build a pool and we are so glad we did! The finished product has exceeded our expectations. We have been spending so much quality family time in and near our pool. Through this process, we received quotes from…

Inground pool installation+ Responsiveness+ Punctuality+ Quality
Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Oak Wells for the installation of our pool, spa, and pavers and it was a stress free process. From the initial consultation with Gary, to the project managers Ari and Paul, the office personnel, and the rest of the staff, the whole team was professional and responsive to my questions and changes. I highly…

DesignInground pool installationSpa & hot tub installation+ Responsiveness+ Punctuality+ Quality

Show more inground pool installation reviews (5 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 53%Overpriced 0%Not sure 0%

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