Auto repair shop · Penn Hills, PA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 50%
4.8★★★★★476 Google reviews · 24 photos
91%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oakmont Automotive 4.8 out of 5 based on 476 reviews, with the owner responding to every comment. Customers frequently highlight punctual service, clear communication, fair pricing, and convenient pickup or drop-off options for repairs like brakes, exhaust work, and inspections. However, a recurring criticism in low-star reviews involves perceived attempts to upsell unnecessary maintenance or parts, with some customers alleging dishonesty or poor resolution of mechanical issues.
Google rating: 4.8 out of 5 from 476 reviews (91% five-star).
Reviews on this page: 476 Google reviews (317 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Auto Repair Shop serving Penn Hills, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Oakmont AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oakmont Automotive: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oakmont Automotive: 77/100 on this factor. Category median: 83.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oakmont Automotive: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oakmont Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oakmont Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oakmont Automotive: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
476 Google reviews we collected
4.8of 5
5 stars43291%
4 stars235%
3 stars20%
2 stars31%
1 star163%
Praise vs complaints
Phrases our text analysis found in 317 written reviews
95%praise
Praise56295%
Complaints305%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3041%
Reasonable4155%
Overpriced11%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12221%
Quality & results9416%
Price & value9216%
Speed & response8815%
Honesty & trust8314%
Would recommend6811%
Communication458%
What customers talk about
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Long time customer that appreciates a business that focuses courteous and efficient service.”
“The owners are rude and always work as a team to flip what was said to what they perceive in their minds.”
“I am very pleased with the service and thorough patience that was required to complete the repair.”
“Quoted for more electrical work that was obviously damaged during the first two “repairs” and decided to go elsewhere.”
“They really did a nice job for a very reasonable price.”
“super overpriced.”
“My car's service was completed on time and provided good feedback on the details of the service.”
“He even came in late so I could get my car when it was convenient for me.”
“I have been going to Chuck for years and am so Blessed to have him and his staff to turn to and trust with my car.”
“The shady business practice they have done for 30 years needs to be investigated.”
“Definitely earned my trust and will be going back…highly recommend”
“I would strongly recommend looking around at other options, this was not an ideal way to start a Saturday and I believe if I went to any other shop, t…”
“They always have the time to look at my car and explain all the issues with it and to keep it running for me.”
People customers mention
Chuck28 reviews
Tony5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oakmont Automotive for 8 kinds of job. Pick one to see what they paid and said.
Jim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
I had my 2002 Corvette towed to Oakmont Automotive after trying to start it. The technician was very diligent in finding the problem. They tested the car numerous times to be sure that the problem was corrected. I am very pleased with the service and thorough patience that was required to complete the repair.Definitely 5 star service
Great priceAuto engine diagnostic
Carol4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been going to Chuck for years and am so Blessed to have him and his staff to turn to and trust with my car. They always have the time to look at my car and explain all the issues with it and to keep it running for me..... Trust them beyond....Best people at shop...
Tire rotationsVehicle InspectionOil change
Isabell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very pleased with your service! . They are very accommodating, pick up my car and return it. I appreciate this service !
Vehicle Inspection
Jeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My car's service was completed on time and provided good feedback on the details of the service. The attendant was courteous and respectful.
Reasonable priceWheel alignment
HarveyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Oakmont auto is amazing. Starting with the owner Chuck and throughout the entire staff, just all amazing individuals who treats me awesome. The best in the business
James8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Excellent service. Long time customer that appreciates a business that focuses courteous and efficient service.
I had my 2002 Corvette towed to Oakmont Automotive after trying to start it. The technician was very diligent in finding the problem. They tested the car numerous times to be sure that the problem was corrected. I am very pleased with the service and thorough patience that was required to complete the repair.Definitely 5 star service
Price assessment: Great price
Services: Auto engine diagnostic
Response from the owner · 5 months ago
Thank you Jim for taking the time to give our shop 5 stars. You’ve been a long time customer and we appreciate your business. Chuck Shumaker owner
Carol Cicero4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
I have been going to Chuck for years and am so Blessed to have him and his staff to turn to and trust with my car. They always have the time to look at my car and explain all the issues with it and to keep it running for me..... Trust them beyond....Best people at shop...
I am so glad that you feel that way about myself and my employees. I feel that service is our specialty! I want all customers to feel the same when they leave my shop. I know my vehicle is in good shape. Everything was explained to me and they showed me my old parts. Thank you for taking the time to write this review.
Isabell Harajda1 reviewiTotal number of Google reviews Isabell has written across all businesses on Google Maps, not just this one.
Very pleased with your service! . They are very accommodating, pick up my car and return it. I appreciate this service !
Services: Vehicle Inspection
Response from the owner · a week ago
Thank you Isabell for this great review of our customer service and 5 stars. I’m glad we made your service appointment a little bit easier. Chuck Shumaker owner
Jeff Sparks5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
My car's service was completed on time and provided good feedback on the details of the service. The attendant was courteous and respectful.
Price assessment: Reasonable price
Services: Wheel alignment
Response from the owner · 3 months ago
Thank you, Jeff for taking the time to give this great review of our customer service and five stars. We appreciate your business Chuck Shumaker owner.
Harvey SmithLocal Guide · 17 reviewsiTotal number of Google reviews Harvey has written across all businesses on Google Maps, not just this one.
Oakmont auto is amazing. Starting with the owner Chuck and throughout the entire staff, just all amazing individuals who treats me awesome. The best in the business
Response from the owner · 11 months ago
Thank you Harvey for taking the time to give our shop 5 stars and this great review of our customer service. We appreciate your business over the years. Chuck Shumaker owner
James Wittich8 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Excellent service. Long time customer that appreciates a business that focuses courteous and efficient service.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 9 months ago
Thank you James for taking the time to give our shop 5 stars and this great review of our customer service. We appreciate your business. Chuck Shumaker owner.
Shane Fiorentini7 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
I left my car over the weekend to get new rear brakes and rotors. They were extremely accommodating and communicative - very willing to work with my schedule. The new brakes are working great!
Price assessment: Reasonable price
Services: Brakes, Brake service & repair
Response from the owner · 3 weeks ago
Thank you Shane for taking the time to give our shop this great review of our customer service a stars. We appreciate your business. Chuck Shumaker owner
Susan Mark2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
