Assisted living facility · Eugene, OR · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%78+11.9Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★24 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oaktree Residential Living five stars, citing clean facilities, friendly staff, and high staffing ratios that support complex medical needs and hospice care. Recurring themes include quality dining, engaging daily activities, and a welcoming atmosphere that serves as an alternative to nursing homes. No common criticisms appear in the provided excerpts, which consistently describe positive experiences with care and communication.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (22 with written comments, 1 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: August 19, 2026.
Service: Senior Care Service serving Eugene, Oregon.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Oaktree Residential LivingSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oaktree Residential Living: 95/100 on this factor. Category median: 82.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oaktree Residential Living: 93/100 on this factor. Category median: 76.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oaktree Residential Living: 78/100 on this factor. Category median: 78.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oaktree Residential Living: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise35100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1543%
Quality & results823%
Would recommend823%
Speed & response26%
Communication13%
Honesty & trust13%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“-- Professional, kind and friendly staff, very clean, high-level assisted living care facility (very fast, in-house room call response times) and a ho…”
“Their empathetic approach made it feel like a home away from home at their top-notch Assisted Living Facilities.”
“It truly feels like a supportive community and I would definitely recommend it to anyone looking for assisted living care.”
“…dly staff, very clean, high-level assisted living care facility (very fast, in-house room call response times) and a home-feel touch with restaurant m…”
“I had great communication at all levels of management and staff.”
“The staff genuinely care for these dear friends.”
People customers mention
Facilities4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAdamLocal Guide · 511 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My experience visiting Oaktree today was exceptional after meeting with the owner/manager, Elman.
-- Professional, kind and friendly staff, very clean, high-level assisted living care facility (very fast, in-house room call response times) and a home-feel touch with restaurant menu quality meals.
There is a reason…
Reasonable price
LLiz3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I love Oaktree Residential Living – the staff are incredibly friendly and always ready to help. The place is always clean, the location is convenient and the atmosphere feels warm and welcoming. It truly feels like a supportive community and I would definitely recommend it to anyone looking for assisted living care.
EEmily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I did a tour there last month. Place seems a lot more loving than most. And I was shocked to find out they have an award winning chef there! The food looked amazing, and there were a few families there that I spoke to that said it was five star cuisine!
We will definitely be considering oak tree as our number one Seed.
DDerek2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I highly recommend Oaktree Residential Living. If you have a loved-one needing care, do not overlook this facility. I am happy to have discovered Oaktree. It has transformed the relationship I have with my mother. Every visit is positive and we can enjoy each other’s company & time together.
The staff to guest…
YYanmei2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The food at Oaktree Residential Living is absolutely wonderful – fresh, flavorful, and served with a smile. The variety of options and the caring staff make every meal a highlight, and it’s one of the reasons I recommend this Assisted Living Facilities community to anyone looking for great dining and a welcoming environment.
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was nervous at first, but the staff at Oaktree Residential Living made me feel immediately welcome. The daily activities are engaging and fun, the food is tasty and well‑balanced, and everything is kept very clean. The location is convenient, close to shops and parks, and the staff are always friendly, attentive…
My experience visiting Oaktree today was exceptional after meeting with the owner/manager, Elman.
-- Professional, kind and friendly staff, very clean, high-level assisted living care facility (very fast, in-house room call response times) and a home-feel touch with restaurant menu quality meals.
There is a reason why the Google map rating is the highest in Eugene!
Strongly recommended!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Adam, thank you for visiting Oaktree Residential Living and for sharing such kind words about Elman and the team. I’m glad you noticed the clean, home-like atmosphere, the quick in-room response times, and the restaurant-quality meals—we work hard to make those details consistent every day.
L
Liz Kurtz3 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
I love Oaktree Residential Living – the staff are incredibly friendly and always ready to help. The place is always clean, the location is convenient and the atmosphere feels warm and welcoming. It truly feels like a supportive community and I would definitely recommend it to anyone looking for assisted living care.
Response from the owner · 6 months ago
Liz, thank you so much for the kind words about Oaktree Residential Living. We’re glad you’ve felt our friendly, helpful staff, clean community, convenient location, and warm atmosphere, and it means a lot that you’d recommend us for assisted living care.
E
Emily Hill1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I did a tour there last month. Place seems a lot more loving than most. And I was shocked to find out they have an award winning chef there! The food looked amazing, and there were a few families there that I spoke to that said it was five star cuisine!
We will definitely be considering oak tree as our number one Seed.
Response from the owner · 10 months ago
Thank you so much, Emily, for sharing your wonderful experience from the tour! We're delighted to hear that the loving atmosphere and our award-winning chef's culinary creations left a positive impression on you. We hope Oaktree Residential Living will be a perfect fit for your family's needs.
D
Derek Jenson2 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
I highly recommend Oaktree Residential Living. If you have a loved-one needing care, do not overlook this facility. I am happy to have discovered Oaktree. It has transformed the relationship I have with my mother. Every visit is positive and we can enjoy each other’s company & time together.
The staff to guest ratio is incredible. Your person will receive the very best care. The staff is highly attentive, the home is spotless, the care is second to none, and the facility’s layout really encourages a social atmosphere. Don’t let it’s simplicity fool you, this is the very best care facility in Eugene.
Response from the owner · a year ago
Thank you so much, Derek, for your wonderful review. I'm thrilled to hear how Oaktree Residential Living has positively transformed your relationship with your mother and that our attentive staff and welcoming atmosphere have contributed to your positive experience. Your kind words about our team's dedication and the social environment truly mean a lot to us.
Y
Yanmei Babayev2 reviewsiTotal number of Google reviews Yanmei has written across all businesses on Google Maps, not just this one.
The food at Oaktree Residential Living is absolutely wonderful – fresh, flavorful, and served with a smile. The variety of options and the caring staff make every meal a highlight, and it’s one of the reasons I recommend this Assisted Living Facilities community to anyone looking for great dining and a welcoming environment.
Response from the owner · a year ago
Thank you so much, Yanmei! We're thrilled to hear that you enjoyed the fresh and flavorful food at Oaktree Residential Living. Our team is dedicated to providing a welcoming environment, and it's wonderful to know that we've met your expectations.
J
James Deleon2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I was nervous at first, but the staff at Oaktree Residential Living made me feel immediately welcome. The daily activities are engaging and fun, the food is tasty and well‑balanced, and everything is kept very clean. The location is convenient, close to shops and parks, and the staff are always friendly, attentive and ready to help. I love how caring the community is and would highly recommend this assisted living facility to anyone looking for a wonderful alternative to a nursing home.
Price assessment: Great price
Response from the owner · a year ago
Thank you so much, James, for your wonderful review! I'm glad to hear that our friendly and attentive staff, engaging activities, tasty meals, and convenient location have made your experience enjoyable. It means a lot to us that you feel welcomed and cared for within our community.
M
melissa christensen9 reviewsiTotal number of Google reviews melissa has written across all businesses on Google Maps, not just this one.
As I am planning ahead and looking into places, Oaktree is/was by far the best place I have ever seen, it’s the most cleanest facility, hands down. Our experience at Oaktree Residential Living has been exceptional, with a wide range of engaging activities, a delicious and varied menu, a caring and attentive staff, a sense of community among the residents, and elegant decor that makes it feel like a grand residence. This is truly an outstanding Assisted Living Facility that provides a wonderful alternative to a nursing home, equipped to support residents in all aspects of their daily lives, from personal care to socialization and celebrations. I would personally recommend Oaktree Residential
Response from the owner · a year ago
Thank you so much, Melissa, for your wonderful review! I'm delighted to hear that you found Oaktree Residential Living to be exceptionally clean and enjoyed the engaging activities, delicious menu, and caring staff. It's great to know that you appreciate the sense of community and elegance we strive to provide as an outstanding alternative to a nursing home.
S
Sierra Banta1 reviewiTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
The staff at Oaktree Residential Living were incredibly kind and attentive, providing exceptional care and support at our alternative to a nursing home. Their empathetic approach made it feel like a home away from home at their top-notch Assisted Living Facilities.
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much, Sierra, for your kind words! We're delighted to hear that our attentive staff and empathetic approach helped create a home-like atmosphere for you. Your feedback truly motivates us to continue providing exceptional care and support.
S
Stefanny Gomez1 reviewiTotal number of Google reviews Stefanny has written across all businesses on Google Maps, not just this one.
The staff at Oaktree Residential Living went above and beyond to ensure our loved one’s received the best care possible, providing a warm and welcoming atmosphere in their Assisted Living Facilities.
Response from the owner · a year ago
Thank you so much, Stefanny, for your kind words! We're delighted to hear that our staff's dedication to creating a warm and welcoming environment made a positive difference for your loved one. Providing exceptional care is our top priority, and your feedback means the world to us.
A
America's Garage6 reviewsiTotal number of Google reviews America's has written across all businesses on Google Maps, not just this one.
Oaktree Residential Living exceeded expectations with delicious cuisine, attentive staff, luxurious amenities, engaging activities, and a prominent location within the flourishing neighborhood, transitioning seamlessly into an alternative to a nursing home. With top-notch senior living communities like Oaktree, we feel confident in our family member's journey to an enhanced quality of life.
Response from the owner · a year ago
Thank you so much for your wonderful review, Brice! I'm delighted to hear that you found our cuisine, attentive staff, and luxurious amenities to your satisfaction. We're glad that our location and engaging activities contribute positively to your family member's journey.
