House cleaning service · Los Angeles, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty73−2.7Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#100 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★379 Google reviews · 23 photos
89%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$300typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Oasis Natural Cleaning 4.8 out of 5 based on 379 reviews, noting the owner responds to 99% of feedback. Clients frequently praise punctuality, flexible scheduling, and thorough cleaning for move-outs, apartments, and homes with pets. Recurring themes include professional communication and reasonable pricing for weekly or bi-weekly maintenance. However, some lower-rated reviews criticize inconsistent deep cleaning quality, specifically regarding missed spots, rushed service, or insufficient time allotted for large properties.
Google rating: 4.8 out of 5 from 379 reviews (89% five-star).
Reviews on this page: 379 Google reviews (298 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: House Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 25, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Oasis Natural CleaningHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oasis Natural Cleaning: 79/100 on this factor. Category median: 92.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oasis Natural Cleaning: 78/100 on this factor. Category median: 90.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oasis Natural Cleaning: 73/100 on this factor. Category median: 95.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oasis Natural Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oasis Natural Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oasis Natural Cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
379 Google reviews we collected
4.8of 5
5 stars33989%
4 stars174%
3 stars92%
2 stars62%
1 star82%
Praise vs complaints
Phrases our text analysis found in 298 written reviews
96%praise
Praise47696%
Complaints194%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable754%
Overpriced00%
Not sure215%
$300+22% vs typical house cleaning services
Middle half of what 12 customers paid ($176–$348) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15431%
Staff & attitude10020%
Would recommend8217%
Speed & response7114%
Price & value326%
Honesty & trust296%
Communication275%
What customers talk about
We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I just recently moved and not only did the team at Oasis do an AMAZING job with my move-out cleaning; I made the smart decision to stay with them!”
“The gentleman in charge of scheduling was very polite but the service was horrible and I definitely would not recommend.”
“the cleaner did a wonderful job, she was very nice, friendly, and respectful.”
“They’re not on time, not easy to communicate, unprofessional and not worth the money.”
“A great job was done, thoroughly clean, I highly recommend there services”
“We chose Oasis based on a recommendation, but unfortunately had a very disappointing experience and wouldn’t recommend their services.”
“They were on time and my Condo looks as clean as it’s ever been.”
“she talked a lot ,was very slow and lied to their office that I asked her for extras.”
“On top of that, their pricing is really reasonable for the quality of work you’re getting.”
“Not worth it.”
“I’ve used Oasis Natural Cleaning a few times now and honestly couldn’t be happier.”
“Great work, good communication, appreciate the service”
“They did not show up Monday and did not respond to my text.”
People customers mention
Rosario6 reviews
Gabby3 reviews
Maria3 reviews
Ana3 reviews
Georgina3 reviews
Michelle3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oasis Natural Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Gabrielle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Had our 2 bedroom apartment cleaned. It was easy to schedule which was great since we have limited availability. Gabriela was professional and thorough. Definitely continuing with service.
Paid $150–200Great price
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The cleaning crew did a great job. They were on time and my Condo looks as clean as it’s ever been.
Paid $300–350Not sure
Michael12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I hired Oasis and Maria and Paola were sent to clean my 3 story townhome. They arrive on time and started cleaning without delay. They were meticulous and did an awesome job! I would 100% hire them again!
Paid $400–450
carmen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
amazing job very well done! everything is exceptionally clean. the cleaner did a wonderful job, she was very nice, friendly, and respectful. my apartment looks brand new. i really appreciate all of her hard work!
Paid $150–200Reasonable price
Amy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came on time and cleaned the house very well. They are also very polite and the price is good too!!
Paid $250–300Reasonable price
Amalia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great Job. They were flexible and stayed an extra hour to finish the project. Would definitely use this service again. Thanks Dolores and Ana.
I just recently moved and not only did the team at Oasis do an AMAZING job with my move-out cleaning; I made the smart decision to stay with them! I’ve had them come to my new house every week and I could not be happier with the results! Michelle, Reyna, and Gabby get rave reviews from me! - Stephen G
Response from the owner · 6 months ago
Thank you so much for the wonderful review, Stephen. We’re thrilled Michelle, Reyna, and Gabby exceeded your expectations and that you chose to continue with Oasis for weekly cleanings. We appreciate your trust and are delighted you’re happy with the results. We look forward to continuing to keep your new home spotless.
Gabrielle Heaton4 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Had our 2 bedroom apartment cleaned. It was easy to schedule which was great since we have limited availability. Gabriela was professional and thorough. Definitely continuing with service.
Price assessment: Great price
Price: $150–200
John Fenton2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The cleaning crew did a great job. They were on time and my Condo looks as clean as it’s ever been.
Price assessment: Not sure
Price: $300–350
Response from the owner · 2 weeks ago
John, we appreciate you sharing this great feedback. It’s wonderful to hear the crew arrived promptly and left your condo cleaner than ever. Your words mean a lot to our team and motivate us to maintain high standards. We hope to have the opportunity to assist you again.
K Linn1 reviewiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
There was some miscommunication with the cleaners who ended up only cleaning 2 of my 4 rooms. The owner gave us a partial reimbursement which was greatly appreciated
Response from the owner · 2 months ago
Thank you for letting us know, and I’m sorry the team only cleaned two of your four rooms. I’m glad the partial reimbursement was helpful and appreciate your understanding. We will address the miscommunication with our cleaners to prevent this from happening again. We hope to have the chance to provide a flawless clean next time—please contact us if you would like us to make it right.
Michael Chen12 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I hired Oasis and Maria and Paola were sent to clean my 3 story townhome. They arrive on time and started cleaning without delay. They were meticulous and did an awesome job! I would 100% hire them again!
Price: $400–450
Response from the owner · 4 weeks ago
Michael, thank you for the fantastic review. We are so glad Maria and Paola were punctual and meticulous with your three-story townhome. Your recommendation means a great deal to our team. We look forward to assisting you again.
carmen matts5 reviewsiTotal number of Google reviews carmen has written across all businesses on Google Maps, not just this one.
amazing job very well done! everything is exceptionally clean. the cleaner did a wonderful job, she was very nice, friendly, and respectful. my apartment looks brand new. i really appreciate all of her hard work!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a month ago
Thank you, Carmen. We are thrilled to hear your apartment looks brand new and that our cleaner was so friendly and respectful. Your praise for the exceptional cleanliness and hard work brightens our day. We appreciate you sharing this and hope to have the chance to help again.
Amy kim1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
They came on time and cleaned the house very well. They are also very polite and the price is good too!!
Price assessment: Reasonable price
Price: $250–300
Response from the owner · a month ago
We appreciate your kind review, Amy. We're pleased we were punctual, left your home spotless, and that you found our team polite and our price fair. It means a lot that you shared this, and we look forward to serving you again.
Susan Nakamura3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Thank you, Susan. We're thrilled we exceeded your expectations. Your kind words mean a lot to our team and inspire us to keep delivering excellent service. We look forward to serving you again.
Amalia Rivas1 reviewiTotal number of Google reviews Amalia has written across all businesses on Google Maps, not just this one.
Great Job. They were flexible and stayed an extra hour to finish the project. Would definitely use this service again. Thanks Dolores and Ana.
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
Thank you, Amalia. We're glad our team could be flexible and stayed to complete the project. We appreciate you mentioning Dolores and Ana. We look forward to the opportunity to work with you again.
