Nail salon · Mountain View, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%66+16Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.6★★★★★229 Google reviews · 24 photos
85%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca at a glance
Customers praise the salon's clean, relaxing atmosphere, complimentary drinks, and consistent nail artistry, noting that manicures and pedicures often last well without chipping. Hair services receive positive feedback for professional styling and attention to detail, though several reviewers criticize specific stylists for lacking skill or failing to follow instructions. Recurring complaints involve significant scheduling delays, unexpected end-of-service fees for polish removal, and instances where nail products lifted prematurely or applied unevenly.
Google rating: 4.6 out of 5 from 229 reviews (85% five-star).
Reviews on this page: 228 Google reviews (173 with written comments, 56 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: October 24, 2026.
Service: Nail Salon serving Mountain View, California.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 74/100 on this factor. Category median: 84.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 66/100 on this factor. Category median: 78.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 83/100 on this factor. Category median: 90.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
228 Google reviews we collected
4.6of 5
5 stars19385%
4 stars146%
3 stars84%
2 stars10%
1 star125%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
94%praise
Praise18294%
Complaints126%
Price
What customers reported paying
$710% vs typical nail salons
Middle half of what 76 customers paid ($48–$96) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6835%
Quality & results5629%
Would recommend3920%
Price & value168%
Speed & response63%
Communication63%
Honesty & trust32%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I appreciate his professional approach and recommend.”
“rude customer service”
“He has a great attention to detail and really knows what he’s doing”
“I have had the worst pedicure ever!”
“I highly recommend this salon for all your beauty needs!”
“I think you may be able to come here for nails but I would not recommend haircut.”
“My husband and I both get our cuts here, and it’s reasonably priced.”
“Booking is easy, he’s always on time, and he works fast while still delivering an excellent cut every time.”
“really nice people, you need to make sure that you communicate what you want very directly, but they’re so kind and very much willing to work with you…”
“They are skilled and reliable.”
People customers mention
Alan21 reviews
Julie12 reviews
Jackie7 reviews
Allen6 reviews
Allan6 reviews
Leo4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca for 8 kinds of job. Pick one to see what they paid and said.
OliviaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Obsessed with my nails by Leo. I got hard gel with color shifting cat eye polish. Perfect for Halloween 😍💜👻
Paid $80–100
PeterLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Alan cuts my hair since 2021. He is a master craftsman who has an artistic vision. I went to chain haircut places for years and the variation is very high, but not with Alan. He helps you select the best style and meticulous implements it each visit. I appreciate his professional approach and recommend. My…
Paid $40–60Haircut
Emy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great experience. I had a nice time. Can’t wait to come again. The nails look amazing and the salon is so clean and fancy.
Paid $40–60Manicure
Christy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very happy, professional service. Coming from an ex South African Nail and Beauty Facilitator, Assessor and Miderator. Well done. My favorite pedicurist Jacky. You're the best 😃😃🥰
Paid $60–80Service not listed
Eliyana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience! I absolutely love the new upgrades—the place looks so beautiful, classy, and welcoming. They even serve fancy drinks now, which is such a nice touch! My whole family loves coming here, and it’s always a great experience. They also offer hair services, which makes it so convenient. Highly recommend checking them out!
Paid $40–60Pedicure
Rebecca1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I adore this place, everyone is so sweet and experienced! I’m always happy with the nails I leave with.
I’ve been going to Oh My Salon and Spa in Palo Alto for a while now. The service is exceptional! I’ve received mani/pedi’s as well as getting my hair cut and styled.
Leo does a meticulous job at my manicures. I get dip powder to keep my nails long and strong. Any design I bring, Leo is able to replicate it. His attention to detail is amazing! My manicures do not chip or break, which I appreciate. If you have any designs, bring it to Leo and you will not be disappointed!
Services: Manicure
Busyness: Not busy
Maintenance: Pristine
Joy Xu1 reviewiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Great hospitality and attention-to-detail. Will be back! Thank you!
Price: $60–80
Service duration: 30–60 min
Atmosphere: Relaxing, Modern
Response from the owner · a week ago
Joy, great hospitality and attention to detail, plus that perfect red pedi in your photo, are exactly what we're proud of! Thanks for the kind words, see you next time!
OliviaLocal Guide · 27 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Obsessed with my nails by Leo. I got hard gel with color shifting cat eye polish. Perfect for Halloween 😍💜👻
Price: $80–100
Service duration: 1–2 hr
Atmosphere: Relaxing
Response from the owner · a week ago
Olivia, Leo's hard gel with color shifting cat eye polish is the perfect Halloween flex, and that purple shift in your photo is stunning! Thanks for the kind words, see you next time!
Peter LehmannLocal Guide · 5 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Alan cuts my hair since 2021. He is a master craftsman who has an artistic vision. I went to chain haircut places for years and the variation is very high, but not with Alan. He helps you select the best style and meticulous implements it each visit. I appreciate his professional approach and recommend. My wife also uses Allen for haircut and color, and she also appreciates his skills.
Price: $40–60
Services: Haircut
Busyness: A little busy
Maintenance: Well-kept
Response from the owner · 3 weeks ago
Peter, having Alan as your craftsman since 2021, and now your wife's too, is the kind of trust we value most! Master craftsmanship, artistic vision, and meticulous improvements every visit are exactly what he brings to the chair. Thanks for the kind words, see you next time!
Emy Nazarian1 reviewiTotal number of Google reviews Emy has written across all businesses on Google Maps, not just this one.
Very happy, professional service. Coming from an ex South African Nail and Beauty Facilitator, Assessor and Miderator. Well done. My favorite pedicurist Jacky. You're the best 😃😃🥰
Price: $60–80
Services: Service not listed
Response from the owner · 3 weeks ago
Christy, earning praise from a former South African nail and beauty facilitator, assessor, and moderator is a truly high honor! We're so glad our professional service met your expert standards, and Jacky will be overjoyed to be called your favorite and the best. Thanks for the kind words, see you next time!
Larin Smith3 reviewsiTotal number of Google reviews Larin has written across all businesses on Google Maps, not just this one.
Five stars! Best nail salon in Palo Alto! Customer service is top notch. My nails are gorgeous! Leo was my nail technician and he was so gentle and kind….he knows what he’s doing! All of the nail technicians are friendly and very good!! I highly recommend.
Response from the owner · 3 weeks ago
Larin, being called the best nail salon in Palo Alto with top-notch service is an honor! Leo's gentle, kind, and skilled touch is exactly what we're proud of, and the whole team appreciates the kind words. Thanks for the recommendation, see you next time!
Lisa Barkin2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
A truly fantastic experience from start to finish. I haven’t been to a nail salon this wonderful in a while. Everyone was kind, professional, the pedicure was excellent and quality detail oriented. I can’t believe they have a full bar with complementary drinks as well!! What a gem of a location. Will absolutely be back here.
Response from the owner · 3 weeks ago
Lironn, from the kind, professional team to the excellent, detail-oriented pedicure and the complimentary drinks at the full bar, we're so glad everything felt fantastic from start to finish! Thanks for calling us a gem, see you next time!
Eliyana Miriam Nazarian3 reviewsiTotal number of Google reviews Eliyana has written across all businesses on Google Maps, not just this one.
Great experience! I absolutely love the new upgrades—the place looks so beautiful, classy, and welcoming. They even serve fancy drinks now, which is such a nice touch! My whole family loves coming here, and it’s always a great experience. They also offer hair services, which makes it so convenient. Highly recommend checking them out!
Price: $40–60
Services: Pedicure
Service duration: 30–60 min
Atmosphere: Relaxing, Modern, Cozy
Response from the owner · 3 weeks ago
Eliyana, hearing that the new upgrades, the beautiful space, and the fancy drinks hit the mark for your whole family means so much! We're glad the added hair services make visits even more convenient. Thanks for the recommendation, see you next time!
