Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%66+16Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca

Mountain View, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.6★ from 229 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 74% of nail salons.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 66% of nail salons.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 100% of nail salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 83% of nail salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca is better than 100% of nail salons.A
100

Reviews for your job

Customers hired Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca for 8 kinds of job.

Oh My Salon & Spa - Hair Nail Salon Palo Alto Ca for kids' cuts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Kids' cuts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 8 Google reviews tagged “Kids' cuts”

Tiezheng5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you for hosting a fun kids party

Paid $20–40Kids' cuts
Elena11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always friendly and providing excellent service! I normally come for mani-pedi, massage and haircuts/blowouts. When it comes to nails, they are total pros and have plenty of modern techniques to offer. They normally parallelize the work to save time for the client. In addition, great drinks!!

Kids' cutsBody waxingHair straightening
Tiffany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our whole family loves this salon. My 3yo had a bad experience at Prep (who I know a lot of kids love) and so he was resistant to getting his haircut. I first got my hair cut while he watched, and then after months of resistance, we were successful! We were so grateful. Kids cut is about $33 The adult haircuts here…

Paid $60–80Kids' cutsHaircutHairstyling
Lena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This is a great salon for the whole family. Alan is fantastic with cut & color and you can’t find a friendlier environment. The nail salon also does excellent mani & pedis and compared to the rest of the Bay area the prices are really reasonable.

Kids' cutsHaircutBlowdry
FlaviaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing service and atmosphere! I’ve been a regular for years. If you’re getting color, you can even do your nails at the same time. The team is always friendly and professional.

Kids' cutsHaircutHairstyling
VLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Consistently good cuts! I’ve used Oh My to cut both my and my children’s hair for over 4 years. Always friendly and accommodating with their schedule. (Bonus: if early, the salon is walking distance to excellent cafe’s!)

Paid $40–60Kids' cutsHaircut
Karen9 months ago★★★★★

Rating only, no written review.

Kids' cutsHaircut
Bryan10 months ago★★★★★

Rating only, no written review.

Kids' cuts

Price

$710% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Manicure45$45–$73
Haircut39$30–$94
Pedicure32$45–$73
Hairstyling9—
Kids' cuts8—
Hair coloring6—
Hair highlighting5—
Blowdry5—

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