Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts
Customers frequently praise the store for its fair pricing, extensive selection, and professional delivery services that often include assembly and removal of old items. The staff is described as knowledgeable and helpful, with a consistent no-pressure sales approach that encourages repeat business. However, some low-star reviews highlight significant issues with order processing errors, delayed deliveries, and unresponsive communication regarding refunds or product availability.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
275 Google reviews we collected
Phrases our text analysis found in 217 written reviews
How often each topic comes up in the written reviews
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have a great selection, comparable pricing, AND the biggest requirement for a sale- real customer service with friendly and knowledgeable staff.”
“Everything I purchase is excellent quality and at a fair price.”
“We have had exceptional service and have been satisfied with all the purchases we have made over the years.”
“This store has to have the Worst customer service, salesman told us one thing then when it was suppose to be delivered, So when we called, to see wh…”
“…inutes they took care of everything even the financings and delivered on time and the delivery men were very helpful in explaining and putting togeath…”
“I highly recommend this company for all your furniture needs.”
“…cings and delivered on time and the delivery men were very helpful in explaining and putting togeather my electric recliner…”
“Waited almost 4 months but we were told it was 8 weeks or longer up front which we knew going in on purchase which I appreciated.”
praise complaint · found by our text analysis, Google review wording unchanged.
Always the best customer service and fair prices.Bob and his team long with all the delivery personnel are wonderful!
I have bought from Grove several times and every experience has been a very good one. Good quality products at a reasonable price
My wife (Corliss) & I have been dealing with Donnie & Bob for 15 years! We have had exceptional service and have been satisfied with all the purchases we have made over the years. Ohio Furniture has always been our 1st choice. Our latest purchase is a Lazy Boy powered love seat which we are currently awaiting delivery! Donnie and Bob are the best!!!!
Years ago there were furniture stores and they had been replaced by online purchase. Ohio Furniture Mart is still here, best kept secret till now. They have a great selection, comparable pricing, AND the biggest requirement for a sale- real customer service with friendly and knowledgeable staff. Donnie is our…
I shopped several stores, and chose Ohio Furniture. It was the best ,selection ,the best service, with no pressure very helpful staff and great delivery .Ohio Furniture is the only place I will shop .
We were quite pleased with the salesman and the delivery people. They were quick, courteous and knowledgeable.
4.8 ★★★★★ 275 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always the best customer service and fair prices.Bob and his team long with all the delivery personnel are wonderful!
We love to hear that Ruth- THANK YOU!!
I have bought from Grove several times and every experience has been a very good one. Good quality products at a reasonable price
My wife (Corliss) & I have been dealing with Donnie & Bob for 15 years! We have had exceptional service and have been satisfied with all the purchases we have made over the years. Ohio Furniture has always been our 1st choice. Our latest purchase is a Lazy Boy powered love seat which we are currently awaiting delivery! Donnie and Bob are the best!!!!
Years ago there were furniture stores and they had been replaced by online purchase. Ohio Furniture Mart is still here, best kept secret till now. They have a great selection, comparable pricing, AND the biggest requirement for a sale- real customer service with friendly and knowledgeable staff. Donnie is our salesman and it was the easiest purchase we have made in awhile. Yes, we did get online to see what they had and then went in and talked about what we were looking for and why. Donnie offered suggestions and it was an amazing shopping experience. Ohio Furniture Mart is our choice for all furnishings.
I shopped several stores, and chose Ohio Furniture. It was the best ,selection ,the best service, with no pressure very helpful staff and great delivery .Ohio Furniture is the only place I will shop .
We were quite pleased with the salesman and the delivery people. They were quick, courteous and knowledgeable.
Very friendly staff, with a no pressure approach. Showed us what we were looking for and all the options that were available. Delivery was very professional as well.
Eric: We appreciate the feedback and the business. Hope to see you again!
Purchased a coffee table from them. Great place to do business with. Great prices.
Seth: We appreciate you coming in and taking the time to leave us feedback- Cheers!
Absolutely thrilled with my new mattress purchase and the customer service was excellent!
Amazing we love to hear it all the best! Appreciate you
So friendly and helpful. Love their furniture. We shop locally and support small businesses.
Hi Pam: We appreciate the feedback and thank you for supporting us!
Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts
