Double Down3 reviewsTotal number of Google reviews Double has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBro that was amazing
- Price assessment: Great price
Ohm Thai Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#124 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 49%
5.0 ★★★★★ 1,125 Google reviews · 22 photos
98%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Ohm Thai Massage at a glance
Customers frequently cite relief from neck, shoulder, and back pain after deep tissue and signature massages, noting the clean, relaxing atmosphere and convenient location. Scheduling is described as easy via text, with appointments often available on short notice. While most reviews highlight professional service and effective pressure adjustment, a small number of low-star excerpts mention hygiene concerns regarding towels and instances where therapists failed to meet specific deep tissue requests or engaged in inappropriate behavior.
- Google rating: 5.0 out of 5 from 1,125 reviews (98% five-star).
- Reviews on this page: 1,125 Google reviews (997 with written comments, 16 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 9, 2026.
- Service: Massage Therapist serving San Francisco, California.
Data from Google, last updated November 10, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ohm Thai Massage: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ohm Thai Massage: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ohm Thai Massage: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ohm Thai Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ohm Thai Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ohm Thai Massage: 24/100 on this factor. Category median: 74.D
24
Bar = this company · dark tick = category median.
Star ratings
1,125 Google reviews we collected
- 5 stars1,10498%
- 4 stars161%
- 3 stars00%
- 2 stars20%
- 1 star30%
Praise vs complaints
Phrases our text analysis found in 997 written reviews
- Praise67099%
- Complaints81%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price27364%
- Reasonable14634%
- Overpriced10%
- Not sure51%
Topic share
How often each topic comes up in the written reviews
- Would recommend21331%
- Staff & attitude19328%
- Quality & results16324%
- Price & value375%
- Communication345%
- Speed & response244%
- Honesty & trust142%
What customers talk about
We read 997 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The massage was very deep and I would highly recommend it.”
“…xing yet body-altering, real traditional Thai massage from Emma and I cannot recommend her or this thai massage establishment enough.…”
“Convenient location, nice staff, and insane finger strength.”
“Kevin is extremely talented, I did a deep tissue with trigger points and he did an amazing job.”
“Emma fixed the genuinely horrible back pain I had with the office syndrome treatment”
“It’s not the most spa-like, but it’s so effective and a great value.”
“Nash was very kind and communicative throughout my massage!”
“He immediately was able to feel where I was feeling tension and used different techniques to work on my problem areas.”
“It started with him forcefully removing my underwear without consent, and slowly escalated to repeated, non-consensual direct genital contact.”
“Second massage by Wila and genuinely blew my mind, again!”
People customers mention
- Wila 66 reviews
- Emma 49 reviews
- Alex 28 reviews
- Nana 27 reviews
- Nash 27 reviews
- Swedish 25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great massage with Willa! Om Signature massage. Very relaxing atmosphere.
Great price
SubhadipLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Wow that was amazing, she took care of the several knots I had in my shoulders. And I loved the stretching at the end. Will definitely recommend this massage place.
Disha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very professional. The massage was very well done. Wila was nice during the intake process, and made sure it was done well.
Lindsay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a 1.5 hour deep tissue massage with Emma that saved me. I had a tight and painful neck and shoulder and I feel so much better. Do yourself a favor and book an appointment here if you need relief. I was able to book just 30 minutes before my appointment. Thank you Ohm!
Great price
Cameron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Kevin did a fantastic job! I left feeling very relaxed and my shoulders are much looser
Great price
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a wonderful deep tissue massage at Ohm with Nana. Very clean and peaceful spa experience.
Great price
Photos
Customer reviews
5.0 ★★★★★ 1,125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
beatrice domond
Review from Google · view on GoogleShe was amazing! Best message
- Price assessment: Great price
Alicia Adamczyk2 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great massage with Willa! Om Signature massage. Very relaxing atmosphere.
- Price assessment: Great price
Ashley Camera3 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible massage! Nash was amazing - all my knots are gone!
- Price assessment: Great price
Subhadip GhoshLocal Guide · 52 reviewsTotal number of Google reviews Subhadip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow that was amazing, she took care of the several knots I had in my shoulders. And I loved the stretching at the end. Will definitely recommend this massage place.
Disha Bhatt3 reviewsTotal number of Google reviews Disha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional. The massage was very well done. Wila was nice during the intake process, and made sure it was done well.
Lindsay Rowinski3 reviewsTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a 1.5 hour deep tissue massage with Emma that saved me. I had a tight and painful neck and shoulder and I feel so much better. Do yourself a favor and book an appointment here if you need relief. I was able to book just 30 minutes before my appointment. Thank you Ohm!
- Price assessment: Great price
Valentine Asseman1 reviewTotal number of Google reviews Valentine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing!
Lauren Hanson4 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEmma was wonderful!
- Price assessment: Great price
Cameron Griffith2 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKevin did a fantastic job! I left feeling very relaxed and my shoulders are much looser
- Price assessment: Great price
Business details
- Address: 2275 Market St, San Francisco, CA 94114
- Phone: (628) 588-4799
- Website: ohmthaimassage.com
- Service area: San Francisco, CA