Pond contractor · Oklahoma City, OK · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%77+5.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 34 water feature installationiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★284 Google reviews · 24 photos
98%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oklahoma Ponds 4.9 out of 5 based on 284 reviews, with the owner responding to 58 percent of comments. Customers frequently praise the team for punctuality, professional communication, and thorough services including pond construction, cleaning, and repairs. Recurring themes highlight efficient scheduling and detailed explanations during visits. However, a small number of low-star reviews cite missed appointments and unresolved billing disputes as primary criticisms.
Google rating: 4.9 out of 5 from 284 reviews (98% five-star).
Reviews on this page: 284 Google reviews (250 with written comments, 41 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 13, 2026.
Service: Water Feature Installation serving Oklahoma City, Oklahoma.
Data from Google, last updated October 29, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oklahoma PondsWater Feature Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oklahoma Ponds: 92/100 on this factor. Category median: 89.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oklahoma Ponds: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oklahoma Ponds: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oklahoma Ponds: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oklahoma Ponds: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oklahoma Ponds: 77/100 on this factor. Category median: 55.B
77
Bar = this company · dark tick = category median.
Star ratings
284 Google reviews we collected
4.9of 5
5 stars27798%
4 stars31%
3 stars00%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 250 written reviews
99%praise
Praise39299%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11028%
Staff & attitude11028%
Would recommend7018%
Speed & response5313%
Price & value267%
Communication226%
Honesty & trust62%
What customers talk about
We read 250 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Oklahoma Ponds did an amazing job building our waterfall.”
“They are easy to work with, very professional and efficient.”
“We highly recommend OK Ponds to anyone looking for quality craftsmanship and outstanding customer service.”
“I cannot recommend them enough!”
“Jay and his crew did a very professional and timely job with installation of the koi pond.”
“Explained process, waterfall running, at very reasonable cost.”
“He was very professional, friendly, explained what he was going to do and explained what all he did when finished.”
“The crew was incredibly hardworking, dependable, polite, and professional.”
People customers mention
Jay33 reviews
Colby11 reviews
Koi8 reviews
James6 reviews
Kyle6 reviews
Darian5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oklahoma Ponds for 4 kinds of job. Pick one to see what they paid and said.
JjaylacLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jay and his install team are exceptional. l presented them with a space restricted area to beautify with a spherical fountains they offer, and they produced a finished product that I could not be happier with. They are easy to work with, very professional and efficient. Highly recommend! You won't be disappointed!
PPhil3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Colby and Darian are a couple of “go getters”. They work hard, know what they are doing and are polite men. They have a bright future. As an added bonus my pond looks so much better after they cleaned and remodeled my water fall. As a final touch they asked if there was anything else they could do for me so they…
TThomas16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jay and his crew did a very professional and timely job with installation of the koi pond. The staff are friendly and responsive. I am very pleased with the finished project.
Outdoor water feature designPond maintenance
DDianeLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Had my pond cleaned! Young man named Colby did an excellent job! He was very professional, friendly, explained what he was going to do and explained what all he did when finished. I would recommend Oklahoma Ponds to anyone!
PPatti1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed to have some of our lights adjusted and switched out in our waterfall. Cody came out promptly and made sure all the lights were adjusted and changed out ones that weren’t working. Pondless waterfall looks beautiful!
DDavidLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend Oklahoma Ponds!
We had a frustrating water loss problem around our waterfall/pond. Colby, from Oklahoma Ponds, carefully repositioned the liner, reset the rocks, and stopped the water from escaping.
He also rearranged the rock border so it looked even better than before.
Professional,…
Jay and his install team are exceptional. l presented them with a space restricted area to beautify with a spherical fountains they offer, and they produced a finished product that I could not be happier with. They are easy to work with, very professional and efficient. Highly recommend! You won't be disappointed!
Response from the owner · a week ago
Thanks so much. We are super proud of how your fountain project turned out!
P
Phil Motley3 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Colby and Darian are a couple of “go getters”. They work hard, know what they are doing and are polite men. They have a bright future. As an added bonus my pond looks so much better after they cleaned and remodeled my water fall. As a final touch they asked if there was anything else they could do for me so they cleaned up the aquatic plants which I had removed.
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Phil! We’re proud to have Colby and Darian on our team, and we’re glad they could get your pond and waterfall looking their best. We appreciate you taking the time to share your experience and are happy you’re enjoying the results! 🐟
T
Thomas Eiser16 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Jay and his crew did a very professional and timely job with installation of the koi pond. The staff are friendly and responsive. I am very pleased with the finished project.
Services: Outdoor water feature design, Pond maintenance
Response from the owner · 2 weeks ago
We are so glad you’re happy with your new koi pond! Thank you for your review.
D
Diane BowenLocal Guide · 33 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Had my pond cleaned! Young man named Colby did an excellent job! He was very professional, friendly, explained what he was going to do and explained what all he did when finished. I would recommend Oklahoma Ponds to anyone!
Response from the owner · 2 weeks ago
Thank you for your review, Diane! We’re glad Colby provided such a great experience and took the time to walk you through the process. We’ll be sure to share your feedback with him. We appreciate you choosing Oklahoma Ponds and look forward to helping keep your pond looking its best! 🪷
P
Patti Stookey1 reviewiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Needed to have some of our lights adjusted and switched out in our waterfall. Cody came out promptly and made sure all the lights were adjusted and changed out ones that weren’t working. Pondless waterfall looks beautiful!
Response from the owner · 2 weeks ago
Thank you for the great review, Patti! We’re glad Colby was able to get your lights taken care of and your pondless waterfall looking beautiful again. We appreciate you choosing Oklahoma Ponds!
D
David WashingtonLocal Guide · 16 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Highly recommend Oklahoma Ponds!
We had a frustrating water loss problem around our waterfall/pond. Colby, from Oklahoma Ponds, carefully repositioned the liner, reset the rocks, and stopped the water from escaping.
He also rearranged the rock border so it looked even better than before.
Professional, knowledgeable, and focused on solving the problem without making it a bigger job than necessary.
It's great to find a company that shows up, does what they say they're going to do, and takes pride in how the finished job looks.
Very pleased with the work and wouldn't hesitate to call Oklahoma Ponds again. Highly recommended!
Response from the owner · a month ago
Thank you so much for your thoughtful review, David! We truly appreciate your trust in Oklahoma Ponds, and we’d be happy to help with your pond again anytime!
C
Cam Johnson8 reviewsiTotal number of Google reviews Cam has written across all businesses on Google Maps, not just this one.
Cam, your interaction with Oklahoma Ponds was regarding employment, rather than services provided as a customer. We appreciate your interest in joining our team. As we explained, we will keep your application and résumé on file for consideration if another position becomes available. We wish you the best in your job search.
B
Brad Merritt11 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Oklahoma Ponds did an amazing job building our waterfall. Jay spent time with us discussing options and then took us to see a previous job. Very impressive. When it came time to build James and Darian led an excellent team. James followed up with return trips to ensure the exceeded my expectations. He took ownership of the project to be sure he was also satisfied with the final product. Any calls or trips to the office were received by a smiling and helpful Madeline. We could not be more pleased.
Response from the owner · 2 months ago
Thanks Brad for the great review. It was a true pleasure working with you guys! Thank you for trusting is with your project
S
Sandra Haykus11 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
