Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts

Experts Reviews · Company report
Old Ox Tire & Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Old Ox Tire & Auto

Washington, DC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.9★ from 647 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Old Ox Tire & Auto is better than 89% of oil change services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Old Ox Tire & Auto is better than 84% of oil change services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Old Ox Tire & Auto is better than 97% of oil change services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Old Ox Tire & Auto is better than 99% of oil change services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Old Ox Tire & Auto is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Old Ox Tire & Auto is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Old Ox Tire & Auto for 8 kinds of job.

Old Ox Tire & Auto for wiper blade installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Wiper blade installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Wiper blade installation”

Ayoka3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My windshield wiper broke during a snowstorm. It started snowing again and I stopped by here a few minutes before closing and asked if they could replace my windshield wiper. Honestly, I was expecting them to tell me to come back the following day. They stopped what they were doing to help me and were extremely kind…

Great priceWiper blade installation
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I live in the Brookland / Woodridge area of NE DC. Old Ox has a location right in my hood. My neighbors highly recommend it and they weren't wrong about the amazing level of customer service and the thorough mechanics who work there. Meg was amazing in helping me get the the bottom of all the work my 2011 Subaru…

Reasonable priceAuto battery replacementAuto engine diagnosticAuto brake repair
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The work was done on time well. They are our trusted local mechanic.

Air & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
PauletteLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have now had enough work done at Old Ox that I feel like I can leave a fair review. Overall, very happy with their work, customer service and speed. Prices are very fair. I have used them for a number of jobs, and everything has held up well. They take the time to explain what’s going on, squeeze me in around my…

A/C installation & repairAuto maintenanceBattery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 64%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change95—
Tires74—
General repairs & maintenance72—
Wheel alignment35—
Brakes29—
Air & cabin filter replacement28—
Auto maintenance22—
Vehicle Inspection20—

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