Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the shop 4.9 out of 5 based on 647 reviews, with the owner responding to 99% of them. Customers frequently praise the staff's friendliness, honest communication, and reasonable pricing for services like tire repairs, AC fixes, and diagnostics. They often highlight quick turnaround times and detailed explanations of vehicle issues. However, lower-rated reviews cite concerns about high diagnostic fees, unexpected repair costs, and instances where vehicles were not ready on the promised schedule.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
647 Google reviews we collected
Phrases our text analysis found in 548 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 548 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful, and quick service, literally a life saver.”
“When I got there, he came out, fixed it right away--no charge!”
“The area was still leaking a significant amount of air.”
“Exceptional customer service, great communication, and my car is always ready on time!”
“Delayed review but had to take time out of my day to shout out Meg and crew for their great customer service, attention to detail and overall great vibe.”
“They did so at a fair price and it drives much better.”
“Don’t let the high rate fool you, this place is a rip off they will charge you 3-4 times the amount of other shops, charged me $700 to change my car b…”
“I highly recommend supporting your local small business repair shop.”
“Based on my experience and what was found during the subsequent inspection, I would not take my vehicle to this shop and cannot recommend it.”
“Paul and Meg provided great customer service and were honest and upfront with my repair costs and timeframe.”
“They have great communication and treat you like family.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Old Ox Tire & Auto for 8 kinds of job. Pick one to see what they paid and said.
Very helpful, and quick service, literally a life saver. Will definitely recommend anyone.
Paul and Meg were fantastic, know what they are talking about. Saved me a bunch of money!
Just wanted to update and say I have been coming here for years now. In my 43 years, Meg is the best service advisor I have ever had. Her, Paul & the whole team always take great care of our family vehicles. Appreciate them so much and feel very lucky to have them in the neighborhood. Wish I could give them 10 stars.
There was fantastic service provided by Paul. I came in just before closing with a flat tire and he personally came out to evaluate the situation and also fixed the tire. I’m very appreciative of his outstanding service
The people we're really friendly. The work was done quickly. And it cost less than I thought it would. What more can you ask for!?! It was a great experience!
Love this shop. They were so honest and friendly. They have great communication and treat you like family. Wonderful service!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Tires | 74 | — |
| General repairs & maintenance | 72 | — |
| Wheel alignment | 35 | — |
| Brakes | 29 | — |
| Air & cabin filter replacement | 28 | — |
| Auto maintenance | 22 | — |
| Vehicle Inspection | 20 | — |
4.9 ★★★★★ 647 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very helpful, and quick service, literally a life saver. Will definitely recommend anyone.
Paul and Meg were fantastic, know what they are talking about. Saved me a bunch of money!
Thank you so much for the kind words, Ian! We're thrilled that Paul and Meg could help you out and that you had such a great experience. We appreciate your business and look forward to seeing you again!
It was good
Thank you for taking the time to leave us a review, Eric! We appreciate you trusting us with your Mazda 3 and look forward to seeing you again soon.
Reasonably priced. Good service
Thank you for taking the time to leave us a review, Andrew! We're glad we could provide you with good service for your Camry at a reasonable price. We look forward to seeing you again soon!
Meg is the best and they always take care of our cars.
Thank you so much for the kind words, Megan! We're thrilled to hear that you and your family have had such a great experience with us. We truly appreciate your loyalty and look forward to continuing to take great care of your vehicles. Please don't hesitate to reach out if you ever need anything!
Just wanted to update and say I have been coming here for years now. In my 43 years, Meg is the best service advisor I have ever had. Her, Paul & the whole team always take great care of our family vehicles. Appreciate them so much and feel very lucky to have them in the neighborhood. Wish I could give them 10 stars.
Great review! I appreciate you trusting us with your vehicles.
Paul offered great service.
Thank you so much for taking the time to leave us a review, Yvette! We're glad to hear that Paul provided you with great service. We appreciate your continued trust in our service for your Acura RDX and look forward to seeing you again soon!
There was fantastic service provided by Paul. I came in just before closing with a flat tire and he personally came out to evaluate the situation and also fixed the tire. I’m very appreciative of his outstanding service
Thank you for trusting us with your auto repair!
The people we're really friendly. The work was done quickly. And it cost less than I thought it would. What more can you ask for!?! It was a great experience!
Thank you so much for the wonderful review, Wayne! We're thrilled to hear that our team provided you with friendly service, quick turnaround, and fair pricing while addressing the check engine light on your Corolla. We truly appreciate your business and look forward to serving you again in the future!
Flat tire repair in minutes.
Thank you for the great review, Charles! We're glad we could get your Ford Maverick back on the road quickly with your tire repair. We appreciate your business and look forward to seeing you again!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
