Analyzing 5,375,0625.4M Reviews For 14,39614.4K Experts

Experts Reviews · Company report
Old Towne Termite and Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%60+9Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%64+5.1Track record 7%9+0.6Accountability 5%16+0.8Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Old Towne Termite and Pest Control

San Juan Capistrano, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 40 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Old Towne Termite and Pest Control is better than 29% of bed bug exterminators.D
29
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Old Towne Termite and Pest Control is better than 60% of bed bug exterminators.B
60
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Old Towne Termite and Pest Control is better than 72% of bed bug exterminators.B
72
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Old Towne Termite and Pest Control is better than 64% of bed bug exterminators.B
64
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Old Towne Termite and Pest Control is better than 64% of bed bug exterminators.B
64
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Old Towne Termite and Pest Control is better than 9% of bed bug exterminators.F
9
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Old Towne Termite and Pest Control is better than 16% of bed bug exterminators.F
16

Reviews for your job

Customers hired Old Towne Termite and Pest Control for 8 kinds of job.

Old Towne Termite and Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 20

All 6 Google reviews tagged “Cockroach extermination”

Jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rob at Old Towne is extremely conscientious and responsive and does an excellent job! We had so many ants when I first called Rob. He did an amazing job getting rid of all the ants, crickets and other bugs that seemed to be increasing with time. He is very professional and respectful and knows how to get rid of…

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Evan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob was fantastic. Very easy to communicate and clear about what he was going to do and our end goal. He took pictures and videos throughout the process which was great, as he was going places I wouldn’t! Rob is a true professional and someone I highly recommend.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob is the man! Been using him for several years now and have recommended him to several neighbors. Happy to support a local Old Towne Orange business!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Malia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob at Old Towne Termite is very professional and informative. I love the products he uses. It smells good and my dog doesn't have any reactions to it. As the rain has stopped the mosquitoes returned. Thank goodness Rob was able to get to my house and rid those bugs. I would use and recommend them to any and everyone.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jasmine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Definitely recommend! They were professional, open to answering all my questions, and responsive!

Ant exterminationCockroach exterminationMosquito extermination+ Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rob is very personable, polite and takes pride in his work. He was on time and took care of business. Rob worked efficiently and got the job done in a timely manner. I highly recommend Old Towne Termite!

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection10$63–$119
Ant extermination10$48–$189
Spider extermination10$85–$152
Mosquito extermination9—
Termite extermination8$70–$292
Termite inspection7$128–$371
Cockroach extermination6$58–$188
Bug & insect extermination4$63–$126

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