Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%65+22.8Reliability 15%79+11.9Craft & service 20%83+16.6Value 10%61+6.1Momentum 8%60+4.8Track record 7%8+0.6Accountability 5%11+0.6Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREOld Towne Termite and Pest Control
San Juan Capistrano, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.8★ from 40 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Old Towne Termite and Pest Control is better than 65% of bed bug exterminators.B
65
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Old Towne Termite and Pest Control is better than 79% of bed bug exterminators.B
79
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Old Towne Termite and Pest Control is better than 83% of bed bug exterminators.A
83
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Old Towne Termite and Pest Control is better than 61% of bed bug exterminators.B
61
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Old Towne Termite and Pest Control is better than 60% of bed bug exterminators.B
60
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Old Towne Termite and Pest Control is better than 8% of bed bug exterminators.F
8
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Old Towne Termite and Pest Control is better than 11% of bed bug exterminators.F
11
Reviews for your job
Customers hired Old Towne Termite and Pest Control for 8 kinds of job.
Old Towne Termite and Pest Control for nuisance animals
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 10 | $63–$124 |
| Ant extermination | 10 | $56–$246 |
| Spider extermination | 10 | $88–$161 |
| Mosquito extermination | 9 | $50–$113 |
| Termite extermination | 8 | $103–$371 |
| Termite inspection | 7 | $121–$371 |
| Cockroach extermination | 6 | $91–$323 |
| Bug & insect extermination | 4 | $73–$133 |
