Experts Reviews · Company report
Old Towne Termite and Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%60+9Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%64+5.1Track record 7%9+0.6Accountability 5%16+0.8Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Old Towne Termite and Pest Control

San Juan Capistrano, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 40 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Old Towne Termite and Pest Control is better than 29% of bed bug exterminators.D
29
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Old Towne Termite and Pest Control is better than 60% of bed bug exterminators.B
60
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Old Towne Termite and Pest Control is better than 72% of bed bug exterminators.B
72
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Old Towne Termite and Pest Control is better than 64% of bed bug exterminators.B
64
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Old Towne Termite and Pest Control is better than 64% of bed bug exterminators.B
64
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Old Towne Termite and Pest Control is better than 9% of bed bug exterminators.F
9
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Old Towne Termite and Pest Control is better than 16% of bed bug exterminators.F
16

Reviews for your job

Customers hired Old Towne Termite and Pest Control for 8 kinds of job.

Old Towne Termite and Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 21

All 7 Google reviews tagged “Termite inspection”

★★★★★ Elaine · 3 years ago

Overall great service! Robert was quick to respond and to schedule fumigation. Very professional and extremely competitive pricing. Strongly recommended.

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Evan · 3 years ago

Rob was fantastic. Very easy to communicate and clear about what he was going to do and our end goal. He took pictures and videos throughout the process which was great, as he was going places I wouldn’t! Rob is a true professional and someone I highly recommend.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Edsel · 3 years ago

I've used other termite companies in the past and could not find anyone good. I always felt that I was being overcharged for services I did not need. I found Old Towne last year and Rob is the best. He is knowledgeable, honest, and reasonably priced. I also used his pest control service last year and will…

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Adam · 3 years ago

Rob is the man! Been using him for several years now and have recommended him to several neighbors. Happy to support a local Old Towne Orange business!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 3 years ago

Rob at Old Town pest control was fantastic. Very friendly and knowledgeable. They did an excellent job with the entire process. Highly recommend Rob and his team .

Termite inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ LuAnne · 3 years ago

Excellent service from Old Towne Termite & Pest Control. Had to have several areas of wood replaced and no evidence of "patchwork" anywhere, neat & clean work. Rob was very honest with all treatment done. Relieved to actually have a termite service that I can depend on. Thank you!

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ryan · 5 years ago

Let me be clear, I hardly ever leave reviews. Companies need to flourish and supersede my expectations by a mile for me to post a review. Old Towne Termite and Pest Control was simply incredible. First off, when I learned of our home having a termite issue, I reached out to 6-7 companies to come take a look at it. I…

General pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection10$63–$119
Ant extermination10$48–$189
Spider extermination10$85–$152
Mosquito extermination9—
Termite extermination8$70–$292
Termite inspection7$128–$371
Cockroach extermination6$58–$188
Bug & insect extermination4$63–$126

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