Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Olive Massage and Spa highly for professional staff, clean facilities, and effective Swedish, Thai, and prenatal treatments. Many clients appreciate the relaxing atmosphere near Bryant Park and the ability to accommodate same-day requests or groups. However, lower-star reviews cite significant issues with booking communication, including failed ClassPass reservations, last-minute cancellations without apology, and unresponsive customer service. Some customers also noted that specific services did not meet expectations for the price point or that post-massage follow-up was lacking.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
3,019 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“very nice place to bring ur partner as an anniversary experience”
“We felt the tip we gave was fair and appropriate for the services we received, so being made to feel like it wasn’t enough came across as very unprofessional.”
“Highly recommend for a little escape right in the heart of NYC.”
“Could not recommend this place enough very clean, friendly, and thorough 🙌”
“Fantastic service, accommodated my group, and treated us so well.”
“The worst part of it all was the bathroom, I'll attach the photo, so you can see for your self how gross it was for the spa.”
“Service was great, full body massage and stretching was well worth it.”
“A bit overpriced for one hour ($120 excl tax/tip), but overall ok value for money.”
“They explained everything very well and the stretches were done with great care.”
“She was extremely thorough and checked up on me throughout the session, asking if I wanted a quick stomach and head massage as well.”
“We even showed up late and they were very kind and adjusted their schedule around us.”
“Workers were all very kind, professional and genuine.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Olive Massage and Spa NYC for 3 kinds of job. Pick one to see what they paid and said.
WOW I’ve lived in nyc for 10 years and always gettting massages and looking for the best one. Not even kidding this is the best. My husband discovered since it’s close to his work in Bryant park and kept telling me to go. Finally went and OMG it truly is the best.
Great experience. Very relaxing and professional. Wee was very good! I would highly recommend.
I had a wonderfully relaxing Thai combination massage with Monica. She was excellent and got all of my neck and shoulder knots worked out. Highly recommend Monica!
Jessi was great . Very phenomenal experience while I visit the area . Will be back !!!!!
Great massage & ambiance. Highly recommend for a little escape right in the heart of NYC.
My Swedish massage with Monica was excellent. Just the right pressure, she talked me through a knot in my shoulder, and it was very relaxing. Great atmosphere in the spa, right by Bryant Park!
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 73 | $103–$149 |
| Body waxing | 3 | — |
| Pedicure | 2 | $61–$79 |
5.0 ★★★★★ 3,019 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Squeezed me in for a same day appointment. Great massage!
Very relaxing prenatal massage!
Jessie is excellent. Request her for immediate relief!
Fantastic massage, would definitely recommend
WOW I’ve lived in nyc for 10 years and always gettting massages and looking for the best one. Not even kidding this is the best. My husband discovered since it’s close to his work in Bryant park and kept telling me to go. Finally went and OMG it truly is the best.
Very relaxing and very kind staff. It's definitely a hidden gem.
amazing experience!
Great experience. Very relaxing and professional. Wee was very good! I would highly recommend.
I had a wonderfully relaxing Thai combination massage with Monica. She was excellent and got all of my neck and shoulder knots worked out. Highly recommend Monica!
Great massage from Monica, def coming back
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
