Experts Reviews · Company report
Omega Plumbing Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%89+12.6Replies to reviews 7%60+4.2Craft & service penalty87−1.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Omega Plumbing Heating and Cooling

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 787 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Omega Plumbing Heating and Cooling is better than 89% of boiler installers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 85% of boiler installers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Omega Plumbing Heating and Cooling is better than 87% of boiler installers.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 89% of boiler installers.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Omega Plumbing Heating and Cooling is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 60% of boiler installers.B
60

Reviews for your job

Customers hired Omega Plumbing Heating and Cooling for 8 kinds of job.

Omega Plumbing Heating and Cooling for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$303–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 43 Google reviews tagged “Drain cleaning” · showing 20

Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My sewer was backed up and I had water coming to the lower level of my house. I called Omega and someone was here within 20 minutes. They fixed the problem and I’m back up. Couldn’t ask for any better of service!

Paid $400–600Reasonable priceDrain cleaningSewer cleaning
RhettLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Chris rocked! He took the time to ask questions to diagnose the issue, answered my questions and then explained what the issue was with my kitchen and washing machine drain line. He also told me how to prevent the slow drain/gargle issue I was having in my sink. Nice guy and my dog liked him too.

Paid $400–600Reasonable priceDrain cleaning
KristinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nick and team came out and saved the day at my house today after my basement flooded. They arrived quickly, did a comprehensive evaluation of potential causes and provided me with multiple options for solution. They looked out for me even reconnecting my dryer vent as it hadn't been fully secure, which was entirely…

Reasonable priceDrain cleaningPlumbing leak detectionService not listed
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Both service people were polite and explained their work. Clearing the clogged drain was successful. They cleaned up any mess when they were finished. The only disappointment was needing to ask them to put on shoe covers inside the house.

Paid $200–400Not sureDrain cleaning
Lynne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Would definitely recommend Omega. The technician explained all of our options in terms that were easy to understand. Our new furnace and air conditioner were installed on time for the quoted price.

Paid $400–600Reasonable priceDrain cleaningHeating system installation
BRENT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Major sewer collapse at my foundation. Bob Fox and his crew of plumbers had it fixed in a few hours. They had to dig out my foundation, repair the collapsed cast iron sewer and all the related pvc in the house They put runners down everywhere in the house... Left everything spotless.. I thought my yard would be…

Customer photo from BRENT's reviewCustomer photo from BRENT's reviewCustomer photo from BRENT's reviewCustomer photo from BRENT's review
Paid $2,000+Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always have great personable service from Bill. Have always been pleased

Paid $1–200Great priceDrain cleaning
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nick was amazing. Don't know how much it cost. HOA covered the cost. He was very professional and funny. Sorry he had to put up with the complex maintenance guy who we both pointed out was drunk and thought he knew it all. I really do appreciate it. 3109 HERITAGE DR #4. This man deserves a raise he is a saint.

Not sureDrain cleaning
KevinLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon came out fixed my issue, explained to me the cause of the issue, and was able to do the work in no time. If something else comes of with my house plumbing I am going to ask for Brandon.

Paid $400–500Reasonable priceDrain cleaning
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Joe is great! Arrived on time with a smile on his face. Looked at the issue and explained what he needed to do to fix the issue. Shared how much it would cost and got the job done. Great personality and a pleasure to have in my home.

Paid $300–400Reasonable priceDrain cleaning
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very quick response and job only took about an hour.

Paid $300–400Reasonable priceDrain cleaning
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Technician (Bill) was knowledgeable, personable, and attentive to detail. First time using Omega and they have earned my business!

Paid $300–400Reasonable priceDrain cleaning
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They did a great job. Same day service at a fair price.

Great priceDrain cleaning
Gene13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Their tech Dan came over great guy. Did a great job.

Drain cleaning
Ralph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast and efficient. Sewer was cleared out in about one hour. Technician was courteous and took time to explain what he was doing.

Paid $400–500Not sureDrain cleaning
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe did an excellent job. He was quite good and had all the tools with him to get the job done. Neat and clean work area when done. I would call them again. Jmt

Paid $300–400Reasonable priceDrain cleaningSewer cleaning
Tracy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brandon & Omega Plumbing were amazing. Brandon answered all my questions & concerns and effectively & professionally completed the job. Would highly recommend their services in the future. Thank you to Brandon & Omega Plumbing!

Paid $300–400Reasonable priceDrain cleaningSewer repair
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always receive excellent service with Omega Plumbing. Definitely 5-stars!

Paid $200–300Great pricePlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Jody8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great company. We have been using them for years.

OverpricedDrain cleaning
Juli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciated his honesty.

Reasonable priceDrain cleaningFaucet repair

Show more drain cleaning reviews (23 more) →

Price

$383+68% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair68$251–$480
Toilet repair53$246–$496
Water heater installation46$1.1k–$2.1k
Drain cleaning42$303–$429
Plumbing leak detection29—
Faucet repair26—
Faucet installation22—
Water heater repair22—

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