Experts Reviews · Company report
Omega Plumbing Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%89+12.6Replies to reviews 7%60+4.2Craft & service penalty87−1.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Omega Plumbing Heating and Cooling

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 787 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Omega Plumbing Heating and Cooling is better than 89% of boiler installers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 85% of boiler installers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Omega Plumbing Heating and Cooling is better than 87% of boiler installers.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 89% of boiler installers.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Omega Plumbing Heating and Cooling is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling is better than 60% of boiler installers.B
60

Reviews for your job

Customers hired Omega Plumbing Heating and Cooling for 8 kinds of job.

Omega Plumbing Heating and Cooling for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$496
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 53 Google reviews tagged “Toilet repair” · showing 20

Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I always get exception service with Omega and I received the same again. Chris came within 15 minutes and replaced a sump pump, checked the water heater and replaced the guts of the toilet. He was professional, clean up after himself and even braced the pipe to the wall. I highly recommend them.

Paid $800–1,000Reasonable priceToilet repairService not listed
margie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent work and timely!

Paid $200–400Reasonable priceToilet repair
Tasha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The repair man was knowledgeable and efficient.

Reasonable priceToilet repair
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Pat was great. Did a good job and was professional.

Paid $1,000–1,200Reasonable priceToilet repairSewer cleaningSewer repair
Andy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Patrick is a pro veteran plumber with years of experience and it was demonstrated today swapping out a worn out sink garbage disposal. He also tipped me off about a classic 1956 plumbing promotional movie starring the up and coming Betty White: Once and Forever! View it on YouTube.

Paid $300–400Reasonable priceToilet repair
Chevy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Arrived at the time they said the plumber would be here. Check out the issues, got the equipment necessary and took care of it very efficiently and quickly. Bill was very respectful of my place very professional, and remembered my father. I appreciate that they got here at the next day after I called. I will…

Paid $400–600Reasonable priceToilet repairFaucet repair
Amanda18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

He was friendly, informative, knowledgeable and he fixed all the problems we had, Bill was excellent as always. He took his time and gave us good information.

Great priceToilet repair+ Responsiveness+ Punctuality+ Quality
Butch12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Brandon was the plumber that did the repairs I requested. He is very customer friendly and well experienced. The repairs were completed with NO LEAKS!! If we have any plumbing problems in the future, I will definately call Omega Plumbing and Heating and request that Brandon come here to do the work.

Toilet repair
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chris was prompt, professional and very thorough. I would definitely call Omega again in the future.

Toilet repair
Cindee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was the first time I used Omega Plumbing in one of my listings. They were quick to respond and prompt for the appointment- which I appreciated very much! I would absolutely use them again!

Paid $500–600Reasonable priceToilet repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

John was on time, was very conscious of keeping my foyer clean and clear of any mess given that he had to bring up the old water heater and bring in the new one. He didn't try to give me a hard sell on anything and made sure that he explained what he was suggesting and why.

Paid $1,000+Reasonable priceToilet repairWater heater installationService not listed
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

GREAT service !

Paid $800–900Reasonable priceToilet repair
Teke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great job and explained what he was doing and gave tips for any future needs as well.

Paid $300–400Great priceToilet repair
LindaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent experience. Bill was on time. Very knowledgeable. Courteous and efficient. He cleaned up and left the site in very good condition. Would highly recommend omega plumbing for all needs!

Paid $400–500Reasonable priceToilet repairFaucet installation
Jane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Bill Schmitz did a great job & very timely.

Paid $200–300Great priceToilet repair
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Simply the best!

Paid $300–400Reasonable priceToilet repair
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Omega Plumbing came to my house to fix a leaking toilet and I couldn’t have been happier with Chris. He was right on time and he explained to me why the toilet was leaking and did the work professionally. When he was done, I had nothing to clean up. I would highly recommend Omega Plumbing to anyone looking for plumbing work to be done.

Paid $500–600Reasonable priceToilet repairService not listed
Purple2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

quick and courteous service. reasonable price.

Paid $200–300Reasonable priceToilet repair
Jose6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Arrived on time, figured out the problem quickly, explained well, fixed it promptly, great service

Toilet repairPlumbing leak detection
TREES1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Bill was great! Friendly and knowledgeable. The water heater extension tank and flapper in the toilet were repaired.

Paid $500–600Reasonable priceToilet repairWater heater repair

Show more toilet repair reviews (33 more) →

Price

$383+68% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair68$251–$480
Toilet repair53$246–$496
Water heater installation46$1.1k–$2.1k
Drain cleaning42$303–$429
Plumbing leak detection29—
Faucet repair26—
Faucet installation22—
Water heater repair22—

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