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On Point Studio

Hair salon · Fresno, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%92+28.3Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 88 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 143 Google reviews · 24 photos
99%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$73typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

On Point Studio at a glance

Reviewers at On Point Studio in Fresno, CA, consistently praise the salon's expertise in managing curly, gray, and wavy hair types. Clients highlight the stylist's attentiveness to specific requests, clear communication during consultations, and ability to accommodate last-minute or difficult appointments. While most feedback is positive regarding the welcoming atmosphere and reasonable pricing, a minority of one-star reviews criticize instances where requested services were removed from the bill or cuts were performed without proper washing, resulting in uneven or frizzy outcomes.

  • Google rating: 5.0 out of 5 from 143 reviews (99% five-star).
  • Reviews on this page: 143 Google reviews (122 with written comments, 16 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Beauty Salon serving Fresno, California.

Data from Google, last updated November 1, 2026.

Score profile vs other beauty salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction95Reliability92Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 95 (median 85)Reliability: 92 (median 80)Momentum: 100 (median 100)
On Point StudioBeauty Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On Point Studio: 95/100 on this factor. Category median: 85.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On Point Studio: 92/100 on this factor. Category median: 80.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On Point Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
–

Bar = this company · dark tick = category median.

Star ratings

143 Google reviews we collected

  • 5 stars14299%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 122 written reviews

  • Praise13496%
  • Complaints64%

Price

What customers reported paying

$73-10% vs typical beauty salons

Middle half of what 50 customers paid ($47–$106) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results3827%
  • Staff & attitude3726%
  • Would recommend3424%
  • Communication139%
  • Honesty & trust86%
  • Speed & response54%
  • Price & value54%

What customers talk about

We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “It’s so hard to find someone you can trust to cut curly hair and deliver and she definitely exceeded my expectations!”
  • “Amazing professional who truly sees people and talks through ideas and styles yo figure out what you need and what works best for you.”
  • “I highly recommend her to anyone looking for a hair stylist.”
    “Will not return.”
  • “She always listened carefully and paid attention to exactly what I wanted.”
  • “She really brought my curls to life and I completely trusted her knowledge and work with curly hair.”
  • “She definitely understood my gray curly hair and was kind enough to give me a quick shaping even though I was there for a consult.”
  • “Prices are reasonable for the quality of service provided.”

People customers mention

  • Keaona 23 reviews
  • Keona 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired On Point Studio for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amazing professional who truly sees people and talks through ideas and styles yo figure out what you need and what works best for you.

Paid $80–100Curly hair
Manzar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had several amazing experiences with Keaona at Hair/On Point Studio. She always listened carefully and paid attention to exactly what I wanted. Also, she helped me find the best models based on my preferences. Besides several haircuts, this was my second time getting a short haircut with Keaona, and I didn't feel…

Paid $60–80Haircut
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Getting my haircut by Keaona was exactly what my hair needed!! She listened to what I wanted from my appointment and made it happen. It truly was the best haircut I have gotten in my entire life haha! I was moving and even though she was booked, she made time for me to come in! She really brought my curls to life…

Paid $100–120HaircutCurly hair
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing work. Knows exactly what I’m asking for and does it perfectly. 100% recommend

Paid $20–40Haircut
MadisonLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great with my daughter. She has so much patience and passion for what she does. I appreciate her time and patience with my daughter in cutting her hair. The experience is always so great.

Paid $20–40HaircutHairstylingCurly hair
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Keaona did a great job of shaping and refining my graying short, wavy hair into a great cut.

Paid $20–40Haircut

Photos

Customer reviews

5.0 ★★★★★ 143 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Julie Murillo1 reviewTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing professional who truly sees people and talks through ideas and styles yo figure out what you need and what works best for you.

  • Price: $80–100
  • Services: Curly hair
  • Atmosphere: Relaxing
Manzar F4 reviewsTotal number of Google reviews Manzar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had several amazing experiences with Keaona at Hair/On Point Studio. She always listened carefully and paid attention to exactly what I wanted. Also, she helped me find the best models based on my preferences. Besides several haircuts, this was my second time getting a short haircut with Keaona, and I didn't feel nervous because I knew I had an expert hairstylist.

  • Price: $60–80
  • Services: Haircut
Diane Olsen5 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Felt very comfortable with Keona. She definitely understood my gray curly hair and was kind enough to give me a quick shaping even though I was there for a consult. Booking my next appt now!

Violet Sanchez4 reviewsTotal number of Google reviews Violet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10 experience! She was so wonderful and knowledgeable about curly hair, even kindly showed me a few things. It’s so hard to find someone you can trust to cut curly hair and deliver and she definitely exceeded my expectations! I’m absolutely in love with my hair and can finally feel confident in this beautiful dream cut I’ve always wanted! Thank you!!

  • Services: Curly hair
Laura Millich5 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Getting my haircut by Keaona was exactly what my hair needed!! She listened to what I wanted from my appointment and made it happen. It truly was the best haircut I have gotten in my entire life haha! I was moving and even though she was booked, she made time for me to come in! She really brought my curls to life and I completely trusted her knowledge and work with curly hair. I highly recommend her to anyone looking for a hair stylist. I would go to her a thousand times over! Thank you!

  • Price: $100–120
  • Services: Haircut, Curly hair
  • Atmosphere: Energetic
  • Maintenance: Pristine
Matthew Bailey2 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing work. Knows exactly what I’m asking for and does it perfectly. 100% recommend

  • Price: $20–40
  • Services: Haircut
Betsey Trumbull1 reviewTotal number of Google reviews Betsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

💗

Madison GonzalezLocal Guide · 9 reviewsTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great with my daughter. She has so much patience and passion for what she does. I appreciate her time and patience with my daughter in cutting her hair. The experience is always so great.

  • Price: $20–40
  • Services: Haircut, Hairstyling, Curly hair
Christine Hayashi5 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Keaona did a great job of shaping and refining my graying short, wavy hair into a great cut.

  • Price: $20–40
  • Services: Haircut
Kuljit Bains1 reviewTotal number of Google reviews Kuljit has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t recommend her enough! She completely transformed my medium-length curly hair with an amazing haircut and a treatment that left my curls softer, healthier, and so much easier to manage. What impressed me most was how much she genuinely cares. She listened carefully to what I wanted, answered every question, and shared simple daily and weekly hair care routines that I can actually follow. She works with you as a team, making sure you’re comfortable and happy every step of the way. She’s incredibly knowledgeable, friendly, easy to talk to, and has such an awesome personality. If you’re looking for someone who truly understands curly hair, she’s the one. I left feeling confident, educated, and absolutely loving my curls!

  • Price: $120–140

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