Rock Paper Scissors Salon and Luxury Hair Extensions
Hair salon · Fresno, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 88 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★106 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Rock Paper Scissors Salon and Luxury Hair Extensions at a glance
Customers consistently praise the salon's skilled stylists for delivering high-quality cuts, colors, and extensions, often citing long-term loyalty spanning over a decade. Reviewers highlight the clean, welcoming environment, flexible scheduling for last-minute requests, and the staff's ability to listen to specific requests while maintaining hair health. With a perfect five-star average from one hundred six reviews, the business maintains strong communication by responding to the vast majority of customer feedback.
Google rating: 5.0 out of 5 from 106 reviews (100% five-star).
Reviews on this page: 106 Google reviews (94 with written comments, 15 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 16, 2026.
Service: Beauty Salon serving Fresno, California.
Data from Google, last updated November 1, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Paper Scissors Salon and Luxury Hair Extensions: 100/100 on this factor. Category median: 85.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Paper Scissors Salon and Luxury Hair Extensions: 98/100 on this factor. Category median: 80.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Paper Scissors Salon and Luxury Hair Extensions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
5.0of 5
5 stars106100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
97%praise
Praise9797%
Complaints33%
Price
What customers reported paying
$120+48% vs typical beauty salons
Middle half of what 36 customers paid ($66–$179) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3232%
Would recommend2626%
Quality & results2424%
Honesty & trust1111%
Speed & response33%
Communication22%
Price & value22%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was late scheduling my hair for my wedding and Stephanie was so kind in getting me in before the date I needed it done by.”
“Highly recommend her salon for damaged hair and blonde.”
“Stephanie always does such an amazing job on my hair!”
“She knows what I want before I do and will be honest if my idea won’t work for me.”
“She’s prompt, professional, and my cut and color never looks better than when she does it.”
“Every appointment, she delivers exactly what I want—even when I’m not quite sure how to explain it.”
“(Although actually her prices are quite reasonable by comparison!”
People customers mention
Kristin13 reviews
Stephanie11 reviews
Mailee7 reviews
Antonia5 reviews
Allen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rock Paper Scissors Salon and Luxury Hair Extensions for 8 kinds of job. Pick one to see what they paid and said.
LLeslie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Stephanie is a true artist and innovative entrepreneur when it comes to styling and maintaining beautiful, healthy hair. She has a creative vision with the skills to make it happen. I love the relaxing atmosphere and positive cheerful vibe in her salon -- especially love how she makes my hair look and feel. Thank you! ✂️💇🏼♀️✨️🩷💯
Paid $200+HaircutBlowdryHair highlighting
FFelicia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this salon so so much!! Especially Mailee, she’s so amazing at what she does! Great color AND blonde specialist!
Paid $40–60HaircutHair coloring
SSharon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great service! Went in to see Kristin for a wash, cut and style. She had good turn around time for scheduling and her availability was accommodating. The salon is bright, spacious and clean.
Paid $60–80Haircut
JJane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kristin has been coloring and cutting my hair for over 7 years! She knows what I want before I do and will be honest if my idea won’t work for me. She’s great and dependable!
Paid $160–180HaircutBlowdryHair highlighting
MMichelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Stephanie Powers is an absolute magician!! Her colors are unbelievable, she does gorgeous hand tied extensions and her salon is just a lot of fun. I've been a client for over 15 years!!
Paid $200+HaircutHairstylingHair extensions
PPatty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kristin at Rock Paper is Amazing, I have been going to her for 4+ years since I moved to this area, now I bring my two daughters with me, and would follow her anywhere!
Stephanie is a true artist and innovative entrepreneur when it comes to styling and maintaining beautiful, healthy hair. She has a creative vision with the skills to make it happen. I love the relaxing atmosphere and positive cheerful vibe in her salon -- especially love how she makes my hair look and feel. Thank you! ✂️💇🏼♀️✨️🩷💯
Price: $200+
Services: Haircut, Blowdry, Hair highlighting
Response from the owner · a month ago
You are so sweet thank you so much for the positive and kind words! When you love what you do, it does not feel like work at all!
D
Danielle Mouw1 reviewiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Stephanie always does such an amazing job on my hair! She’s an expert with color and treats my fine hair with such care. I finally got extensions and I couldn’t love them more! If you’re interested in extensions, you need to go see her! She has her own line of hair and it is so beautiful! Thank you Stephanie for always doing such a fantastic job! You’re the BEST around!
Response from the owner · a month ago
Thanks, Girl. It means the most! Thank you for always supporting me me and believing in me!
D
Destiny Camden1 reviewiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
Stephanie is truly a hair goddess. She transformed my dry broken blonde hair and actually got my hair to grow again. Loved my hair extensions when I had them. Now I don’t even need them. Highly recommend her salon for damaged hair and blonde.
I was late scheduling my hair for my wedding and Stephanie was so kind in getting me in before the date I needed it done by. She and Maribel did such an amazing job, my hair is so beautiful and everyone was so kind and respectful. I will 100% be coming back when they can get me in!
Services: Haircut, Hair highlighting
Response from the owner · a month ago
Thanks girl!!!
G
Geno Delerio7 reviewsiTotal number of Google reviews Geno has written across all businesses on Google Maps, not just this one.
Great service! Went in to see Kristin for a wash, cut and style. She had good turn around time for scheduling and her availability was accommodating. The salon is bright, spacious and clean.
Price: $60–80
Services: Haircut
Response from the owner · a year ago
Thanks Sharon for such a positive review! We appreciate it SM!
J
Jane Shackelton1 reviewiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Kristin has been coloring and cutting my hair for over 7 years! She knows what I want before I do and will be honest if my idea won’t work for me. She’s great and dependable!