Rock Paper Scissors Salon and Luxury Hair Extensions logo

Rock Paper Scissors Salon and Luxury Hair Extensions

Hair salon · Fresno, CA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 88 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 99%
5.0 ★★★★★ 106 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$120typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Rock Paper Scissors Salon and Luxury Hair Extensions at a glance

Customers consistently praise the salon's skilled stylists for delivering high-quality cuts, colors, and extensions, often citing long-term loyalty spanning over a decade. Reviewers highlight the clean, welcoming environment, flexible scheduling for last-minute requests, and the staff's ability to listen to specific requests while maintaining hair health. With a perfect five-star average from one hundred six reviews, the business maintains strong communication by responding to the vast majority of customer feedback.

  • Google rating: 5.0 out of 5 from 106 reviews (100% five-star).
  • Reviews on this page: 106 Google reviews (94 with written comments, 15 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: September 16, 2026.
  • Service: Beauty Salon serving Fresno, California.

Data from Google, last updated November 1, 2026.

Score profile vs other beauty salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 85)Reliability: 98 (median 80)Momentum: 100 (median 100)
This companyBeauty Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Paper Scissors Salon and Luxury Hair Extensions: 100/100 on this factor. Category median: 85.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Paper Scissors Salon and Luxury Hair Extensions: 98/100 on this factor. Category median: 80.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Paper Scissors Salon and Luxury Hair Extensions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
–

Bar = this company · dark tick = category median.

Star ratings

106 Google reviews we collected

  • 5 stars106100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 94 written reviews

  • Praise9797%
  • Complaints33%

Price

What customers reported paying

$120+48% vs typical beauty salons

Middle half of what 36 customers paid ($66–$179) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3232%
  • Would recommend2626%
  • Quality & results2424%
  • Honesty & trust1111%
  • Speed & response33%
  • Communication22%
  • Price & value22%

What customers talk about

We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I was late scheduling my hair for my wedding and Stephanie was so kind in getting me in before the date I needed it done by.”
  • “Highly recommend her salon for damaged hair and blonde.”
  • “Stephanie always does such an amazing job on my hair!”
  • “She knows what I want before I do and will be honest if my idea won’t work for me.”
  • “She’s prompt, professional, and my cut and color never looks better than when she does it.”
  • “Every appointment, she delivers exactly what I want—even when I’m not quite sure how to explain it.”
  • “(Although actually her prices are quite reasonable by comparison!”

People customers mention

  • Kristin 13 reviews
  • Stephanie 11 reviews
  • Mailee 7 reviews
  • Antonia 5 reviews
  • Allen 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Rock Paper Scissors Salon and Luxury Hair Extensions for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Stephanie is a true artist and innovative entrepreneur when it comes to styling and maintaining beautiful, healthy hair. She has a creative vision with the skills to make it happen. I love the relaxing atmosphere and positive cheerful vibe in her salon -- especially love how she makes my hair look and feel. Thank you! ✂️💇🏼‍♀️✨️🩷💯

Paid $200+HaircutBlowdryHair highlighting
Felicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this salon so so much!! Especially Mailee, she’s so amazing at what she does! Great color AND blonde specialist!

Paid $40–60HaircutHair coloring
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Went in to see Kristin for a wash, cut and style. She had good turn around time for scheduling and her availability was accommodating. The salon is bright, spacious and clean.

Paid $60–80Haircut
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kristin has been coloring and cutting my hair for over 7 years! She knows what I want before I do and will be honest if my idea won’t work for me. She’s great and dependable!

Paid $160–180HaircutBlowdryHair highlighting
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephanie Powers is an absolute magician!! Her colors are unbelievable, she does gorgeous hand tied extensions and her salon is just a lot of fun. I've been a client for over 15 years!!

Paid $200+HaircutHairstylingHair extensions
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kristin at Rock Paper is Amazing, I have been going to her for 4+ years since I moved to this area, now I bring my two daughters with me, and would follow her anywhere!

Paid $80–100HaircutHairstylingBlowdry

Jobs customers hired them for

JobReviewsCategory typical
Haircut47$30–$79
Hair coloring47$123–$246
Hair highlighting33$125–$246
Hairstyling32$30–$76
Blowdry21—
Hair extensions11$135–$371
Balayage7$170–$426
Blowouts7$41–$86

Compare with

Photos

Customer reviews

5.0 ★★★★★ 106 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brianna Hatcher1 reviewTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie does an amazing job!!

  • Services: Hairstyling, Blowdry, Gloss or Glaze, Hair extensions, Hair coloring
  • Atmosphere: Relaxing
  • Maintenance: Pristine
Response from the owner · a month ago

Thank you Brianna! It means the most coming from ya! Thanks for trusting me with your hair always.

Leslie Batty8 reviewsTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie is a true artist and innovative entrepreneur when it comes to styling and maintaining beautiful, healthy hair. She has a creative vision with the skills to make it happen. I love the relaxing atmosphere and positive cheerful vibe in her salon -- especially love how she makes my hair look and feel. Thank you! ✂️💇🏼‍♀️✨️🩷💯

  • Price: $200+
  • Services: Haircut, Blowdry, Hair highlighting
Response from the owner · a month ago

You are so sweet thank you so much for the positive and kind words! When you love what you do, it does not feel like work at all!

Danielle Mouw1 reviewTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie always does such an amazing job on my hair! She’s an expert with color and treats my fine hair with such care. I finally got extensions and I couldn’t love them more! If you’re interested in extensions, you need to go see her! She has her own line of hair and it is so beautiful! Thank you Stephanie for always doing such a fantastic job! You’re the BEST around!

Response from the owner · a month ago

Thanks, Girl. It means the most! Thank you for always supporting me me and believing in me!

Destiny Camden1 reviewTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie is truly a hair goddess. She transformed my dry broken blonde hair and actually got my hair to grow again. Loved my hair extensions when I had them. Now I don’t even need them. Highly recommend her salon for damaged hair and blonde.

  • Services: Haircut, Hairstyling, Blowdry, Hair extensions, Hair highlighting, Hair coloring, Balayage
Response from the owner · a month ago

You are the best, thank you girl! Thank you for always supporting my dream!

Lori Wesolowski8 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing salon…love my extensions!!! Stephanie and the other stylists are great!!!

Response from the owner · a month ago

We so appreciate the kind and support supporting words! We love our clients!

Allison Aiken11 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was late scheduling my hair for my wedding and Stephanie was so kind in getting me in before the date I needed it done by. She and Maribel did such an amazing job, my hair is so beautiful and everyone was so kind and respectful. I will 100% be coming back when they can get me in!

  • Services: Haircut, Hair highlighting
Response from the owner · a month ago

Thanks girl!!!

Geno Delerio7 reviewsTotal number of Google reviews Geno has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie does a great job. Very professional and knowledgeable. Can't recommend her enough!

Response from the owner · 11 months ago

Thanks Geno! It has been awesome doing your hair over the years! Thanks for always being so loyal!

Felicia Smith3 reviewsTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this salon so so much!! Especially Mailee, she’s so amazing at what she does! Great color AND blonde specialist!

  • Price: $40–60
  • Services: Haircut, Hair coloring
Response from the owner · a month ago

Thank you Felicia for such kind words!

Sharon Leyva Coelho3 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! Went in to see Kristin for a wash, cut and style. She had good turn around time for scheduling and her availability was accommodating. The salon is bright, spacious and clean.

  • Price: $60–80
  • Services: Haircut
Response from the owner · a year ago

Thanks Sharon for such a positive review! We appreciate it SM!

Jane Shackelton1 reviewTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kristin has been coloring and cutting my hair for over 7 years! She knows what I want before I do and will be honest if my idea won’t work for me. She’s great and dependable!

  • Price: $160–180
  • Services: Haircut, Blowdry, Hair highlighting
Response from the owner · a year ago

Love to hear it! Thank you!

Rock Paper Scissors Salon and Luxury Hair Extensions on Google Maps →

Business details