Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate On The Fly Pest Solutions highly, praising technicians for their punctuality, thorough inspections, and clear communication regarding pests like mice, yellow jackets, and termites. Customers frequently note the staff's helpfulness and willingness to explain prevention measures. However, a recurring criticism involves billing practices, with several reviewers describing deceptive contract terms, unexpected recurring charges, and significant difficulties when attempting to cancel service agreements.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
766 Google reviews we collected
Phrases our text analysis found in 574 written reviews
Price verdicts customers left with their Google review
Middle half of what 67 customers paid ($48–$188) · gold mark = category median.
How often each topic comes up in the written reviews
We read 574 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It is obvious that he is quite knowledgeable about Home Inspections in general, including prevention as he advised me to tend to my sewer cleanout cap…”
“Connor provided us with an excellent service and he also shared useful information regarding our mouse problem.”
“They came to spray for yellow jackets unfortunately it did not work we called a second time & because of a holiday they were unable to come when they…”
“Connor arrived on time and conducted a thorough inspection, which I appreciated.”
“I would definitely recommend On The Fly pest service.”
“I am seriously disappointed with the level of service (as other reviewers are too) and would not recommend.”
“Really did a thorough check of the house and was very clear in explaining what we can do to fix the situation.”
“He was very honest and said that he didn't find nesting.”
“…THEIR SERVICES HAVE DONE NOTHING WILL BE PRESSING CHARGES ON THEM FOR FRAUD DONT USE CUSTOMER SERVICE IS HORRIBLE!…”
“This means we get our fair share of critters, and that includes hornets.”
“They will quote you an initial price and then change the price to double the quote.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired On The Fly Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
As usual, I am extremely satisfied with the service from On The Fly. Brigham was very thorough and answered all the questions that I had. It is obvious that he is quite knowledgeable about Home Inspections in general, including prevention as he advised me to tend to my sewer cleanout cap that is damaged. Brigham was…
Tim was great. Very knowledgable and answered all of my questions. I would highly recommended this company to anyone.
We had some problems with excess spider webs around our home and requested a follow-up. Connor came out to the house, and reviewed everything in detail and did a great job servicing our home!
Jake is very thorough and seems dedicated to making sure rodents don't turn our home into a vacation destination in the wintertime. Made lots of good suggestions and has always been super helpful
Connor was very professional, very knowledgeable and took his time explaining the procedure. He suited up and went right after the pesky yellow jackets !! Dug a hole at the ground nest and applied chemical to kill those buggers. So far so good, I have not seen the yellow jackets back at their hole in the ground - Stay Tuned --- Thanks Connor !!
Aaron did a great job following up on the initial treatment and communicating what he discovered.
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 128 | $103–$323 |
| General pest inspection | 100 | $53–$116 |
| Ant extermination | 65 | $86–$167 |
| Home inspection | 63 | $56–$156 |
| Hornet & wasp extermination | 43 | $81–$186 |
| Spider extermination | 37 | $81–$144 |
| Bug & insect extermination | 33 | $63–$128 |
| General wildlife removal | 31 | $246–$426 |
4.9 ★★★★★ 766 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Connor provided us with an excellent service and he also shared useful information regarding our mouse problem. I would definitely recommend On The Fly pest service.
As usual, I am extremely satisfied with the service from On The Fly. Brigham was very thorough and answered all the questions that I had. It is obvious that he is quite knowledgeable about Home Inspections in general, including prevention as he advised me to tend to my sewer cleanout cap that is damaged. Brigham was very pleasant and I thank him for his service.
Thank you so much for your kind review, Beverly! We’re happy to hear you had a great experience from the first consultation through your follow-up visits. Connor is a valued part of our team, and we’re glad his knowledge and professionalism stood out.
Mike, as per all of the On The Fly technicians, was absolutely fabulous! He addressed all of our concerns and had expert advice! Want the best pest control solutions? On The Fly is your only option!
This truly made our day! Knowing that you’ve had such great experiences with Mike and our entire team means so much to us. We’re glad Mike listened to your concerns and was able to give you the knowledgeable advice you needed. Thank you for continuing to trust On The Fly and for recommending us so highly.
Mike Wilson was a super experienced technician. Really did a thorough check of the house and was very clear in explaining what we can do to fix the situation. I would highly recommend him.
Thank you so much for the recommendation! Mike brings a lot of experience to our team, and we’re glad that showed during your visit. Taking the time to thoroughly inspect your home and clearly explain the next steps is exactly the kind of service we strive to provide at On The Fly. Don't hesitate to reach out if you need our services again!
Aaron is the best of the best!
Thank you so much! We’re proud to have Aaron representing On The Fly and delivering the level of service we want every customer to experience. We truly appreciate you choosing and supporting our team!
Aaron came to inspect for mice in our tenants apartment. He did a very thorough job, gave great advice and I learned a lot so I could explain the situation to my tenants. I especially appreciated that he did not make the situation sound worse than it was and panic me. He was very honest and said that he didn't find nesting. On the Fly has a great staff.
Thank you so much for sharing your experience with our team! We’re especially glad Aaron took the time to thoroughly inspect the apartment, explain what he found, and give you clear information you could pass along to your tenants. We believe being honest and informative is just as important as solving the pest problem. We’ll make sure Aaron knows how much you appreciated his approach and professionalism!
They always do a terrific job. All of their employees are courteous, professional and always helpful. Correy M. is one of the best technicians we have ever worked with. Always professional. Knows his stuff and incredibly pleasant to work with. Mark recently serviced our home and he on the nice young man who came with him did an excellent job. As usual. Aaron serviced our property this week. We couldn't be happier. Thank you.
Thank you for the glowing review! We appreciate the feedback.
Aaron was great a, nice and very knowledgeable
We’re so happy to hear you had a great experience with Aaron! He’s a wonderful part of our team, and we love hearing that his friendly personality and knowledge stood out. Don't hesitate to call On The Fly for any future pest services!
Tim was great. Very knowledgable and answered all of my questions. I would highly recommended this company to anyone.
Thank you so much for the recommendation! We’re glad Tim took the time to answer all of your questions and make sure you felt well informed. We’re lucky to have him on our team and truly appreciate you choosing On The Fly!
All the OTF techs who come over are courteous and very knowledgeable about pests and their habits. They take full accountability for their work and always go above and beyond. Our most recent tech was Mark, who came over to examine a potential snake issue. Thank you Mark and OTF 🐍
This means so much to our whole team! We take a lot of pride in having technicians who genuinely care about their work and the people they’re helping. Thank you for noticing their effort and for continuing to trust On The Fly with your home. We greatly appreciate you!
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
