Chris Petersen4 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame on a moments notice and did an excellent job.
- Price assessment: Great price
On the Spot Carpet Cleaning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 49 grout cleaningPosition by Experts Score among all companies we track in this category. · better than 56%
5.0 ★★★★★ 492 Google reviews · 24 photos
99%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
Oct 2026latest review
On the Spot Carpet Cleaning at a glance
Google reviewers rate On the Spot Carpet Cleaning five stars based on 492 reviews, noting the owner responds to 71% of feedback. Customers frequently cite punctuality, professional communication, and effective removal of stains and odors from carpets and upholstery. Many highlight same-day availability, accurate pricing, and a quick drying process. A recurring criticism in lower-rated reviews states that the final carpet cleanliness did not match what is shown in advertisements.
- Google rating: 5.0 out of 5 from 492 reviews (99% five-star).
- Reviews on this page: 492 Google reviews (338 with written comments, 30 with photos).
- Owner responses: the business replied to 71% of reviews.
- Most recent review: October 28, 2026.
- Service: Grout Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On the Spot Carpet Cleaning: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On the Spot Carpet Cleaning: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On the Spot Carpet Cleaning: 91/100 on this factor. Category median: 99.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On the Spot Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On the Spot Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.On the Spot Carpet Cleaning: 85/100 on this factor. Category median: 77.A
85
Bar = this company · dark tick = category median.
Star ratings
492 Google reviews we collected
- 5 stars48599%
- 4 stars31%
- 3 stars10%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 338 written reviews
- Praise699100%
- Complaints20%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5100%
- Reasonable00%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude19428%
- Quality & results17625%
- Speed & response14120%
- Would recommend10815%
- Price & value436%
- Communication284%
- Honesty & trust112%
What customers talk about
We read 338 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“), and were extremely professional and friendly from start to finish.”
“If you are looking for top-notch quality and fantastic customer service, look no further.”
“The previous owners had many, many cats and the rugs were awful.”
“They arrived right on time (actually a little early!”
“I would recommend anyone looking for services to go with On the Spot and request David as your technician!”
“Super affordable and their recommendations are worth it.”
“David was very personable and knowledgeable as he explained the product and process.”
“He was very thorough, honest about the possibility of not getting out a few stains that was on the sofa from the previous owner, (which he did get the…”
People customers mention
- David 33 reviews
- Kay 4 reviews
- Job 4 reviews
- You 3 reviews
- Pugh 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired On the Spot Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
O3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I am so incredibly happy with the service! They arrived right on time (actually a little early!), and were extremely professional and friendly from start to finish. The process was fast and efficient, and my carpets look and smell amazing. It is such a relief to have clean, refreshed floors. If you are looking for…
Great price
Idabells5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
On the spot did an outstanding job cleaning all my carpeting, using a fairly new method which is quicker and easier to apply, completely cleans the carpet, and is faster to dry afterwards. David was very personable and knowledgeable as he explained the product and process. David also asked me to walk with him and…
Jaime4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great job and done in a timely manner. On the Spot was able to clean in a fourth floor apartment that had a good bit of a cat litter smell. We will continue to utilize their services for all of our properties.
G2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Wonderful experience, GREAT customer service, and most importantly SUPERB punctuality!!! Most definitely will be reaching out for my next cleaning !!!
RobinLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
David was excellent! He was extremely knowledgeable and professional. I appreciate his expertise. Thank you!
MarleneLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Love On The Spot. I call them about every three months to clean my carpets and to clean the small couch that is really for the dogs. They touch up my furniture when the arms look dinghy and clean upholstery on my fabric chair. They have also thoroughly cleaned my LVP, making it look brand new. I love when they are…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 196 | $176–$365 |
| Pet stain & odor removal | 56 | — |
| Area rug cleaning | 37 | $158–$390 |
| Carpet steam cleaning | 33 | $158–$327 |
| Upholstery cleaning | 25 | $203–$421 |
| Leather cleaning | 2 | — |
| Mattress cleaning | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 492 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
O H3 reviewsTotal number of Google reviews O has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am so incredibly happy with the service! They arrived right on time (actually a little early!), and were extremely professional and friendly from start to finish. The process was fast and efficient, and my carpets look and smell amazing. It is such a relief to have clean, refreshed floors. If you are looking for top-notch quality and fantastic customer service, look no further. I highly recommend them!
- Price assessment: Great price
Response from the owner · 3 weeks ago
Hi O, thank you for the wonderful feedback! Punctuality and clear communication are priorities for us, so we appreciate you noting that our team arrived early and stayed efficient. We aim to keep your floors in great shape, and we are glad the results made a positive impact on your home. Thanks for choosing On the Spot Carpet Cleaning!
Kevin Shepherd4 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest in Jacksonville
- Price assessment: Great price
- Price: $250–300
Response from the owner · a month ago
Hi Kevin, we appreciate the high praise! Serving our neighbors right here in Jacksonville is what we strive for every day. Thanks for choosing On the Spot Carpet Cleaning—we look forward to helping you out next time.
Idabells Rivera5 reviewsTotal number of Google reviews Idabells has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn the spot did an outstanding job cleaning all my carpeting, using a fairly new method which is quicker and easier to apply, completely cleans the carpet, and is faster to dry afterwards. David was very personable and knowledgeable as he explained the product and process. David also asked me to walk with him and inspect the 3 bedrooms after the cleaning which took approximately 1 hour. Definitely recommend On The Spot Carpet Cleaning.
Response from the owner · a month ago
Hi Idabells, thank you for sharing your experience with us. We appreciate your feedback on our new cleaning method and are glad to hear that it worked well for your home. David enjoyed speaking with you during the inspection, as we always want to make sure you are happy with the results. Thank you for choosing On the Spot Carpet Cleaning.
Devon DickersonLocal Guide · 23 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional awesome service.Best carpet cleaning company in Jacksonville!
- Price assessment: Great price
- Price: $100–150
Response from the owner · a month ago
Hi Devon, we appreciate you taking the time to share your feedback. Our team works hard to provide top-quality service to our Jacksonville community, and we are glad we hit the mark for you. Thank you for choosing On the Spot Carpet Cleaning!
Kayla Matias8 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest carpet cleaning in Jacksonville! Highly recommended!
- Price assessment: Great price
Response from the owner · 2 months ago
Hi Kayla, thank you for the shout-out! We really enjoy helping our neighbors here in Jacksonville keep their carpets fresh and clean. We appreciate you choosing us and hope to see you again soon.
Attiyah Blunt11 reviewsTotal number of Google reviews Attiyah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job this is the best carpet cleaning in Jacksonville
Response from the owner · 2 months ago
Hi Attiyah, thank you for the kind words about our work. We take pride in serving the Jacksonville area and we are glad we could help get your carpets looking their best. We appreciate you choosing our team and look forward to helping you again next time.
Jaime Serrano4 reviewsTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job and done in a timely manner. On the Spot was able to clean in a fourth floor apartment that had a good bit of a cat litter smell. We will continue to utilize their services for all of our properties.
Response from the owner · 3 months ago
Hi Nikki, thank you for sharing your experience. We appreciate you choosing us for your apartment properties, especially when it comes to tackling tough challenges like pet odors on the fourth floor. Efficiency is a priority for our team, and we are glad we could complete the job quickly for you. We look forward to working with you on your upcoming projects.
G Styles2 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful experience, GREAT customer service, and most importantly SUPERB punctuality!!! Most definitely will be reaching out for my next cleaning !!!
Response from the owner · 3 months ago
Thank you so much for your amazing 5-star review! We truly appreciate you trusting On The Spot Carpet Cleaning with your home. We’re thrilled to hear you had a wonderful experience and that our customer service, punctuality, and professional carpet cleaning exceeded your expectations. Providing reliable, high-quality carpet cleaning services in Jacksonville is always our goal. We look forward to serving you again for your next cleaning. Thank you for your support and for being a valued customer!
YupitzmeLocal Guide · 81 reviewsTotal number of Google reviews Yupitzme has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarpet didn't come out clean like it shows in their advertisements
Response from the owner · 5 months ago
Thank you for your feedback. We’re sorry to hear the results didn’t meet your expectations. We were not made aware of any concerns during or after the service, and we always want the opportunity to make things right. Carpet condition, level of soiling, and wear can impact final results, but your satisfaction is important to us. Please give us a call directly so we can review the job and see what we can do to improve the outcome.
Business details
- Phone: (904) 370-3391
- Website: onthespotcarpetscleaning.com
- Service area: Jacksonville, FL