Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
On the Spot Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

On the Spot Carpet Cleaning

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 492 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On the Spot Carpet Cleaning is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On the Spot Carpet Cleaning is better than 98% of grout cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On the Spot Carpet Cleaning is better than 91% of grout cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired On the Spot Carpet Cleaning for 7 kinds of job.

On the Spot Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 34

All 37 Google reviews tagged “Area rug cleaning” · showing 20

Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was prompt and courteous. My area rugs and regular carpet had stains that my at-home Hoover carpet cleaner wouldn't remove. He got those all up with ease and gave me pointers on how to keep the carpet new for years to come. I recommend On the Spot Carpet Cleaning to anyone who needs prompt, friendly service at a good price.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mari13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was amazing. Was able to arrive early and he explained everything to us before he started. He was done in just under an hour. Our carpets look brand new. Definitely can't say enough on how pleased we are. Will use them again, for sure.

Area rug cleaningGeneral carpet cleaning+ Quality
Lewis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

In and out quickly. Quick demo and price on tile cleaning. Would use again.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Becky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was great. He came early, kept in contact up to his arrival. He was quite professional and respectful of us and our home. He did an amazing job cleaning our carpets. Highly recommend!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician called prior to arrival. Job completed in a timely manner. I would definitely call them again!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
DanielleLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After first contact with this company, they were quickly responsive and got my appt. Scheduled within the week. They arrived on time, and even called ahead with an ETA when they were on the way. The floor technician was professional and polite and got our two large area rugs completed in less than 45 minutes. They…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Rosa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used them multiple times for carpet and group cleaning and they go above and beyond. Carpet looks like new and the stains do not reappear like with other companies. Very professional and answered all my questions.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Avery5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Donnell was very professional, polite, and thorough. As a first time customer, I am very satisfied with my experience. I had two area rugs and one room fully cleaned and the pet odor is finally gone. I don’t feel embarrassed to have company over. Thankyou to this company and everyone who works there, and a special…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jamie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used this company on multiple occasions. David is always very prompt and accurate. We always enjoy his services. Definitely a 110/10.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Shaquann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My serviced was very polite and professional. He arrived on time and got the job done

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Grace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician was very pleasant and professional! I will definitely use them again!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
DarleneLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First time customer...and was able to get same day appointment...very satisfied, very professional...I would use them again!!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Professionalism
courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very great service

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
ViziLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Contacted through Facebook. Very prompt on responding and on time as scheduled. No hidden costs , paid same amount as first agreed. Fast and clean results at a very reasonable price. Not pushy with many options or extra services. I am so happy I used their service. Thank you so much. Will be using again .

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Reggie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

One of the best in the business!! Very professional and will definitely use them for all my carpet cleaning needs and more!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
fredLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used before and will use again

Area rug cleaningGeneral carpet cleaning+ Quality+ Professionalism
Brittney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and he showed up on time. Will def be using them again!!!!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David was very professional. Carpet looks amazing! Thank you

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Professionalism
Tiara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good cleaning service arrived on time and did an amazing job well definitely recommend and be using in the future!!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (17 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning196$176–$365
Pet stain & odor removal56—
Area rug cleaning37$158–$390
Carpet steam cleaning33$158–$327
Upholstery cleaning25$203–$421
Leather cleaning2—
Mattress cleaning2—

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