Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
On the Spot Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

On the Spot Carpet Cleaning

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 492 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On the Spot Carpet Cleaning is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On the Spot Carpet Cleaning is better than 98% of grout cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On the Spot Carpet Cleaning is better than 91% of grout cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired On the Spot Carpet Cleaning for 7 kinds of job.

On the Spot Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 30

All 33 Google reviews tagged “Carpet steam cleaning” · showing 20

Crystine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love this place. Super affordable and their recommendations are worth it. My carpets always come out looking great. The cleaners are super friendly.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Tee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Highly Recommend!! Arrived on time was detailed about the service that would be provided. Friendly and very professional. Very pleased with cleaning.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ArielleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had several services done by this company today which means I have a pretty hefty bill but absolutely no complaints. David's customer service is phenomenal and I'm extremely appreciative to have received such quality service from him. As I stated earlier the multitude of services I received left me with a hefty…

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
KathiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was wonderful! He did a superb job cleaning my carpets. I wish I took a before picture of one of the carpets because it was completely trashed and now it looks brand new. He remove stains that I thought would never come up, the carpet is still wet, but it looks immaculate. There are shadows in the photo. It’s…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cherline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David very professional, on time respectful, hard worker and arrived on time. Job came out fabulous, need more awesome folks him.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was prompt and courteous. My area rugs and regular carpet had stains that my at-home Hoover carpet cleaner wouldn't remove. He got those all up with ease and gave me pointers on how to keep the carpet new for years to come. I recommend On the Spot Carpet Cleaning to anyone who needs prompt, friendly service at a good price.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I fell in love with David he was wonderful

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Donnell was very professional,respectful and pleasant to work with Kay who answers the phone is also very professional and accommodating to my schedule thank you again guys looks great!!🙂👍

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Bobbi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a wonderful experience with this company. They were polite and timely and professional

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
TaylorLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were extremely pleased with our experience in more ways than one! Our rental house (with 1-yr-old carpets) had dog urine soaked and dried into the flooring from the previous tenants. The smell and stains made for intolerable living conditions. We had one professional general cleaning finished before move-in, but…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

ON THE SPOT CARPET CLEANING is always top notch!! David is always very professional and courteous. My carpet always looks great and would highly recommend their services!!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm very satisfied with the service. Darnell was very informative and provided great customer service.

Carpet steam cleaningGeneral carpet cleaning
Avery5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Donnell was very professional, polite, and thorough. As a first time customer, I am very satisfied with my experience. I had two area rugs and one room fully cleaned and the pet odor is finally gone. I don’t feel embarrassed to have company over. Thankyou to this company and everyone who works there, and a special…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service your representative was kind and efficient. We're definitely use the service again

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality
Tawana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent excellent excellent

Carpet steam cleaning+ Punctuality+ Quality+ Professionalism
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great results on carpet and tile!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness
DarleneLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First time customer...and was able to get same day appointment...very satisfied, very professional...I would use them again!!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Professionalism
Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came early did a quick and fabulous job! My carpets look better than they did when I moved in!! Thank you!! Highly recommend!!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did an amazing job on the carpet and did upholstery on our bed. We were going to get a new bed but I think we'll hold off on getting a new bed for now! Very satisfied!

Carpet steam cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Reggie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

One of the best in the business!! Very professional and will definitely use them for all my carpet cleaning needs and more!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet steam cleaning reviews (13 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning196$176–$365
Pet stain & odor removal56—
Area rug cleaning37$158–$390
Carpet steam cleaning33$158–$327
Upholstery cleaning25$203–$421
Leather cleaning2—
Mattress cleaning2—

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