Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
On the Spot Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

On the Spot Carpet Cleaning

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 492 Google reviews

📞 Call (904) 370-3391Request a call backWebsite ↗

Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On the Spot Carpet Cleaning is better than 95% of grout cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On the Spot Carpet Cleaning is better than 98% of grout cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On the Spot Carpet Cleaning is better than 91% of grout cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On the Spot Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.On the Spot Carpet Cleaning is better than 85% of grout cleaning.A
85

Reviews for your job

Customers hired On the Spot Carpet Cleaning for 7 kinds of job.

On the Spot Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.196
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 35

All 196 Google reviews tagged “General carpet cleaning” · showing 20

Brandi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

On time and very curious. Knew just what I needed and how to fix the problems I was having. Will use them again in the future.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Tee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Highly Recommend!! Arrived on time was detailed about the service that would be provided. Friendly and very professional. Very pleased with cleaning.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
OmegaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend On the Spot! I called a few weeks ago for pricing and they beat everyone I called. The reviews alone is what lead me to calling. I called this week and they even had next day appointments. The day of, they called and asked if they could come early, which was awesome. David was prompt and very…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
J13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, fast and friendly service. On the Spot did a GREAT job!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Liz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely satisfied. Carpet looks amazing and pet odor is gone!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service carpets look beautiful

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
AnastaziiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an emergency involving a dog and a roomba vacuum. David was our technician and he was on time, very professional, and did an amazing job! Great company and very helpful.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
BessieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David, very professional young man at all times! I am very pleased with the service! Carpet looks very good.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
ArielleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had several services done by this company today which means I have a pretty hefty bill but absolutely no complaints. David's customer service is phenomenal and I'm extremely appreciative to have received such quality service from him. As I stated earlier the multitude of services I received left me with a hefty…

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
KathiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was wonderful! He did a superb job cleaning my carpets. I wish I took a before picture of one of the carpets because it was completely trashed and now it looks brand new. He remove stains that I thought would never come up, the carpet is still wet, but it looks immaculate. There are shadows in the photo. It’s…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cherline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David very professional, on time respectful, hard worker and arrived on time. Job came out fabulous, need more awesome folks him.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was prompt and courteous. My area rugs and regular carpet had stains that my at-home Hoover carpet cleaner wouldn't remove. He got those all up with ease and gave me pointers on how to keep the carpet new for years to come. I recommend On the Spot Carpet Cleaning to anyone who needs prompt, friendly service at a good price.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
lorenzo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I definitely recommend on the spot cleaning service to anyone, very friendly and quick service. I am very likely to go through them again.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived ahead of schedule and provided great service

General carpet cleaningPet stain & odor removal
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Job, well done 😀

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
RecoveringLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was amazing. Prompt, courteous and efficient. I highly recommend this service.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Marquise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service & commutation. Will definitely use this company again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DhananjayanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Came few minutes early. And very through and professional.

General carpet cleaning
Mari13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Donnell was very professional,respectful and pleasant to work with Kay who answers the phone is also very professional and accommodating to my schedule thank you again guys looks great!!🙂👍

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism

Show more general carpet cleaning reviews (176 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning196$176–$365
Pet stain & odor removal56—
Area rug cleaning37$158–$390
Carpet steam cleaning33$158–$327
Upholstery cleaning25$203–$421
Leather cleaning2—
Mattress cleaning2—

Compare with

Voda Cleaning & Restoration of Jacksonville-St. Augustine logoVoda Cleaning & Restoration of Jacksonville-St. AugustineExperts Score 100Jacksonville · 5.00★True Clean Carpet & Tile Care logoTrue Clean Carpet & Tile CareExperts Score 99Jacksonville · 4.99★G&S Tile Solutions LLC logoG&S Tile Solutions LLCExperts Score 99Jacksonville · 4.98★