Courier service · Anaheim, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%95+14.5Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 21 courier servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★60 Google reviews · 17 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate On Time Messenger Service, Inc. 4.9 out of 5 based on 60 reviews, with the owner responding to 63% of feedback. Customers frequently cite punctuality, clear communication, and competitive pricing for services including same-day delivery, medical transport, and event logistics. Recurring themes highlight the ease of scheduling and the reliability of drivers in meeting tight deadlines. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 4.9 out of 5 from 60 reviews (98% five-star).
Reviews on this page: 60 Google reviews (54 with written comments, 1 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 9, 2026.
Service: Courier Service serving Anaheim, California.
Data from Google, last updated October 25, 2026.
Score profile vs other courier services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyCourier Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.On Time Messenger Service, Inc: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.On Time Messenger Service, Inc: 89/100 on this factor. Category median: 82.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.On Time Messenger Service, Inc: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.On Time Messenger Service, Inc: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.On Time Messenger Service, Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
–
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
99%praise
Praise13799%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4230%
Staff & attitude2317%
Would recommend2216%
Quality & results1612%
Price & value1511%
Honesty & trust118%
Communication97%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had an excellent experience working with On Time Messenger Service and would highly recommend them to anyone looking for a reliable, professional,…”
“…ice and would highly recommend them to anyone looking for a reliable, professional, and responsive local delivery service.…”
“excellent experience working with On Time Messenger Service and would highly recommend them to anyone looking for a reliable, professional, and respon…”
“Thank You for your exceptional service prices right .”
“From beginning to end, they made it easy to schedule and were very reasonably priced.”
“…enger Service and would highly recommend them to anyone looking for a reliable, professional, and responsive local delivery service.…”
“Throughout the process, they were incredibly communicative and helpful.”
People customers mention
Apo7 reviews
Center3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
rich4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Iris-Arman-Mike and Company :
Par excellence in service provided today !! in service reviews are where and thru action spot on !! I have never worked with a courier service before .. Thank You for your exceptional service prices right .. customer service right .. For anyone reading this review .. your good to go…
Barbie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This was the first time that I used On Time Messenger Service, but it will definitely not be the last. I was so impressed with the experience that I had with them. From beginning to end, they made it easy to schedule and were very reasonably priced. Angel, the courier, picked up promptly at the time that I had…
Ally4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
On Time helped me out in a pinch. The service was great and they helped me with a quick turnaround delivery for a corporate event. Highly recommend.
DougLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Was a new customer with them and based on reviews decided to trust them with an important delivery from
LA to OC. They were easy to work with over the phone and the delivery was seamless. The driver was punctual and they kept me up to speed on the status of things as it went and timing expectations. Cost was in line…
SylviaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
When I found myself in a tight spot and another express mail service couldn’t meet a critical delivery window, On Time Messenger Service stepped in and truly saved the day. They went above and beyond to ensure my delivery was made exactly when it needed to be. Their reliability, professionalism, and willingness to…
Paula2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Apo and the entire On Time Messenger Service team were amazing! They helped me pick up and drop off everything I needed for my conference — all in the same day. Their service is so personalized and reliable. I’m really glad I found them because they made sure everything was ready in time. Did I mention they did it…
Iris-Arman-Mike and Company :
Par excellence in service provided today !! in service reviews are where and thru action spot on !! I have never worked with a courier service before .. Thank You for your exceptional service prices right .. customer service right .. For anyone reading this review .. your good to go ..go with them for your courier service need
Thank you On Time Messenger Service, Inc
Response from the owner · 2 weeks ago
Hello Rich,
Thank you for your nice review.
Please let us know anything else we can help you in the future.
Alexis S8 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
We had an excellent experience working with On Time Messenger Service and would highly recommend them to anyone looking for a reliable, professional, and responsive local delivery service.
We reached out with a request to transport event materials from our office to a local school, and their team responded immediately with availability, a clear quote, and guidance on the right vehicle size for the delivery.
Throughout the process, they were incredibly communicative and helpful. They answered every question, took the time to call and review the details with us directly, followed up in advance, arrived early, and picked everything up promptly. The entire experience was seamless from start to finish.
The drivers were efficient, warm, professional, and extremely easy to work with. It was such a pleasure working with a local business that is this responsive, organized, and dependable.
We would absolutely use On Time Messenger Service again and would recommend them without hesitation to anyone looking for a trustworthy courier or delivery partner.
Response from the owner · 3 weeks ago
Thank you for taking time to leave us a positive review we really appreciate it and look forward to working with you again!
Barbie Matthews4 reviewsiTotal number of Google reviews Barbie has written across all businesses on Google Maps, not just this one.
This was the first time that I used On Time Messenger Service, but it will definitely not be the last. I was so impressed with the experience that I had with them. From beginning to end, they made it easy to schedule and were very reasonably priced. Angel, the courier, picked up promptly at the time that I had requested, went over all aspects of the delivery, including options on how to handle the package if the recipient was not home to accept the package. Based on my experience, I would highly recommend On Time Messenger Service!
Response from the owner · 5 months ago
Hi, Barbie, thank you for your review. We look forward to working with you again in the future!
Karen Blakeley5 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Was a new customer with them and based on reviews decided to trust them with an important delivery from
LA to OC. They were easy to work with over the phone and the delivery was seamless. The driver was punctual and they kept me up to speed on the status of things as it went and timing expectations. Cost was in line with expectations and given the care and professionalism was not an issue. Very happy and would highly recommend.
Response from the owner · 9 months ago
Doug,
Thank you for taking the time to share your experience! We appreciate you trusting us
with such an important delivery. We’re glad to hear everything went smoothly and that our team was able to provide clear communication and reliable service from start to finish.
Your recommendation means a lot to us, and we’d be happy to help again anytime.
Sylvia EdwardsLocal Guide · 11 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
When I found myself in a tight spot and another express mail service couldn’t meet a critical delivery window, On Time Messenger Service stepped in and truly saved the day. They went above and beyond to ensure my delivery was made exactly when it needed to be. Their reliability, professionalism, and willingness to go the extra mile made all the difference. I’m incredibly grateful for their outstanding service and highly recommend them to anyone in need of dependable, time-sensitive deliveries. Thank you, On Time Messenger!
Response from the owner · 11 months ago
Thank you, Sylvia, it was a pleasure working with you. Looking forward to hearing from you again.
Paula Vasquez2 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Apo and the entire On Time Messenger Service team were amazing! They helped me pick up and drop off everything I needed for my conference — all in the same day. Their service is so personalized and reliable. I’m really glad I found them because they made sure everything was ready in time. Did I mention they did it all in just half a day? GREAT SERVICE!!!!!!
Response from the owner · a year ago
Thank you, Paula for your positive feedback let us know anything else we can help you in the future.
Rachel WuLocal Guide · 14 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I needed help picking up an item I left at a place about 100 miles away from where I live. I have a busy schedule and was even more pressed because I am traveling this weekend. My experience here was extremely positive. I started by using their Quick Quote option, and it really was quick! I got an email quote within half an hour, and a call from Apo to share details, answer any of my questions, and confirm pickup time and date. I didn't need pickup same-day, but they were prepared for it. I requested a pickup for the next day with Iris later that day, and shared instructions to confirm the pickup with me, which they accepted with no problem. The next day, my instructions were followed to the T, and I even received a phone call from the main office to confirm that I got the photos I needed. After I got my item, I got another phone call confirming dropoff and invoice receipt. I felt so much relief going through this process. This team is amazing and available for you every step of the way, and reasonably priced thanks to the way their drivers are placed. Thank you so much Apo, Iris, and team!
Response from the owner · a year ago
Rachel, Thank you so much for taking the time to share such a detailed and thoughtful review! It truly means a lot to us that you trusted us with your delivery, especially with your busy schedule and upcoming travel. We’re so glad to hear that Apo, Iris, and our team were able to make the process smooth and stress-free for you. Your kind words motivate us to keep providing the highest level of service. We really appreciate you choosing us and look forward to helping you again in the future!
Andrea Reese4 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Great company. Great experience. All my questions were answered. Apo made this so easy and hassle free for me. Eddie my driver was prompt and kind. I’d work with this company again and again!
Response from the owner · a year ago
Thank you, Andrea, it was a pleasure to assist you. Looking forward to hear from you again.
