Analyzing 7,673,8127.7M ReviewsFor 21,72221.7K Experts

Experts Reviews · Company report
One Call Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

One Call Automotive Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 424 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Call Automotive Repair is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Call Automotive Repair is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Call Automotive Repair is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Call Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired One Call Automotive Repair for 8 kinds of job.

One Call Automotive Repair for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 168
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Air & cabin filter replacement”

Neal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I swear by One Call Auto, they have integrity and fair pricing and don’t try to upsell services that aren’t needed. In fact, after giving a comprehensive list of services that my vehicles needed they provided priorities on what was most needed so I could choose to defer some services without guilt or pressure. They…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
NathanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Traditionally it’s understood that there is a trade-off between quality, speed, and affordability with mechanics. However, I have found the team at One Call Auto consistantly exceeds my expectations in all three! I’ll probably never take my vehicles anywhere else. They have earned my business and I recommend them…

Great priceAir & cabin filter replacementAuto exhaust system repairAuto water leak repair
Luiz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great staff and honest service. I Recommend these guys for any vehicle work!

Great priceTransmissionAir & cabin filter replacementExhaust
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My previous trusted mechanic retired and I decided to call One Call Automotive Repair based on their Google Reviews and they didn't disappoint! I am very satisfied with their service. They are honest and provide fair pricing. They explained exactly what needed to be done and why, and they never tried to upsell me on…

Air & cabin filter replacementAuto brake repairGeneral repairs & maintenance
TinaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great friendly guys. They did good, timely work. Will be returning!

Air & cabin filter replacementAuto maintenanceOil change
NateLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

One Call Auto have been my go-to mechanic shop for a couple of years now. I've taken all my cars there for repairs and service. Matt is upfront, fixes what you need, doesn't upsell you or fix what you don't need. They don't use or sell cheap parts either. I feel their pricing is fair, their work is solid and…

Air & cabin filter replacementBatteryBrakes
CassieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've loved working with Matt and his team. Very professional, always kind. Never treat me like I'm dumb when I don't understand what's happening with my car. Super easy to work with, affordable, and I'll definitely be a loyal customer and time my car needs work!

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Kirk1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Knowledgeable, quick, and picked me up when I needed a ride. 5 star.

Air & cabin filter replacementBrakesService not listed+ Punctuality+ Quality+ Professionalism
Freda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Can not find a better auto shop in the Lehi area. I trust Matt completely with my car.

Air & cabin filter replacementElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
GeorgeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The best, honest mechanic around. What a relief to find a shop that you can trust

Air & cabin filter replacementBatteryBrakes
Everett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matt and his crew at One Call Auto have been taking care of my fleet of company vehicles along with all my personal vehicles for sometime now. You won’t find a more honest, straight forward and affordable mechanic in town. Thanks Matt for all the Hard and quality work!

A/C installation & repairAir & cabin filter replacementAuto glass repair+ Punctuality+ Quality+ Professionalism
Jeremy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Matt is a great guy and a great mechanic. Best prices around and he works fast. Always gets my car back within the same day or the next morning. Would recommend him to anyone. It is hard to find a good and honest mechanic so my wife and I are really glad we found Matt.

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism
Anna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 24%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance52—
Oil change31—
Brakes23—
Engine repair16—
Steering & suspension repair15—
Auto engine diagnostic15—
Battery13—
Air & cabin filter replacement13—

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