Analyzing 7,673,8127.7M ReviewsFor 21,72221.7K Experts

Experts Reviews · Company report
One Call Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

One Call Automotive Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 424 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Call Automotive Repair is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Call Automotive Repair is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Call Automotive Repair is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Call Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired One Call Automotive Repair for 8 kinds of job.

One Call Automotive Repair for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 60

All 7 Google reviews tagged “Brake service & repair”

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Personable and honest. Quick and efficient.

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Nicole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I had a terrible experience here. My car was in the shop for weeks for an engine problem and I felt like I was not getting the help I needed in replacing it. There were 3 different engines put in that all had issues. There would be days on end when I did not get an update on my car situation. I did all the work to…

Brake service & repairEngine repair− Punctuality− Quality
BritnyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are real deal! Always finish repairs in a timely manner, super easy to work with and excellent people all around. Recommend 100% and have used them SEVERAL times for my personal vehicles and fleet for the company.

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Lauralyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been extremely impressed with One Call Auto. They are easy to get an appointment and repairs are done quickly with no hassle. The work they do has been great! Now all my adult kids use One Call Auto too. We all drive different makes and models of cars and One Call Auto does a great job with all of them. The…

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
CaseyLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matt by far is the very best and most honest mechanic I have met and used. I have used Matt for years now. Prices are extremely fair and he is very proficient and quick. And if he can't do the repair, he will send you to the best place to get it done correctly.

Brake service & repairGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Everett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matt and his crew at One Call Auto have been taking care of my fleet of company vehicles along with all my personal vehicles for sometime now. You won’t find a more honest, straight forward and affordable mechanic in town. Thanks Matt for all the Hard and quality work!

A/C installation & repairAir & cabin filter replacementAuto glass repair+ Punctuality+ Quality+ Professionalism
KelceyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 24%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance52—
Oil change31—
Brakes23—
Engine repair16—
Steering & suspension repair15—
Auto engine diagnostic15—
Battery13—
Air & cabin filter replacement13—

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