Experts Reviews · Company report
One Call Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

One Call Automotive Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 424 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Call Automotive Repair is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Call Automotive Repair is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Call Automotive Repair is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Call Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired One Call Automotive Repair for 8 kinds of job.

One Call Automotive Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#186 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Brakes” · showing 20

Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Check your vehicle before you leave. Took my 2019 ram 1500 for a scheduled oil change, rear brakes, spark plugs. When I get home there was a missing screw to the coil pack, and they used an oversized oil filter that was impossible to remove when I went to change my oil. I’ll stick to working on my own vehicles!

ElectricalBrakesOil change
Neal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I swear by One Call Auto, they have integrity and fair pricing and don’t try to upsell services that aren’t needed. In fact, after giving a comprehensive list of services that my vehicles needed they provided priorities on what was most needed so I could choose to defer some services without guilt or pressure. They…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Lexi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Honest & attentive My brakes needed some attention. This was the second place I had look at them (first place just said the pads look good, but couldn’t figure out the problem). They spent extra time diagnosing where the noises/squeaking was coming from and called me with updates throughout the day. They found only…

Brakes
ErinLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am so glad I found One Call Auto! The first time I went in they were super honest and sent me home without any repairs and just some good advice on what to do. I feel like it would have been really easy to take advantage of the situation and they didn't. I came back again with a car that needed some attention and…

Great priceGeneral repairs & maintenanceAuto brake repairBrakes
RachelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After replacing my rotors and brake pads there was a new thumping noise when pressing on the brake pedal. I called them back the next day and they were happy to have me bring my van back in to double check everything. It took two more visits and them replacing the rear rotors again to fix it, but they resolved the…

Brakes
Cody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt is one of the best mechanics I have ever been to he is fair and honest. I have been to many mechanics and I don’t trust any of them. he has always treated me fairly and got the job done quickly. I would recommend him highly to anybody that’s looking for auto service. Cody. ONE CALL automotive repair is the name of his business.

A/C installation & repairAuto water leak repairBrakes
Devin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt is awesome!! Does quality work and doesn’t mess around. Great guy to work on your car!

Brakes
Emma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were very kind and helpful! Very straightforward and efficient in saving my car! Immediately our new go-to mechanic!

BrakesAuto engine diagnostic
NateLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

One Call Auto have been my go-to mechanic shop for a couple of years now. I've taken all my cars there for repairs and service. Matt is upfront, fixes what you need, doesn't upsell you or fix what you don't need. They don't use or sell cheap parts either. I feel their pricing is fair, their work is solid and…

Air & cabin filter replacementBatteryBrakes
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are amazing. They do great work and have great customer service. They went above and beyond for me to make sure the issues I was having with my car were resolved. Thank you for the great service!

BrakesSteering & suspension repair
BryanLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very professional, and honest. Awesome experience. And affordable prices.

BatteryBrakesElectrical
Kirk1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Knowledgeable, quick, and picked me up when I needed a ride. 5 star.

Air & cabin filter replacementBrakesService not listed+ Punctuality+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Personable and honest. Quick and efficient.

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good people Mat and family make you feel good The best shop in utah good prices great work fast and fair Have been going to him for a long time it has never changed always great work

BatteryBrakesEngine repair+ Punctuality+ Quality+ Professionalism
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They do great work and are very professional. Work is done quickly.

Brakes+ Punctuality+ Quality+ Professionalism
Jana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have found help I trust. I appreciate how well they explain the problems and show me what needs to be fixed.

BatteryBrakesElectrical+ Punctuality+ Quality+ Professionalism
GeorgeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The best, honest mechanic around. What a relief to find a shop that you can trust

Air & cabin filter replacementBatteryBrakes
BritnyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are real deal! Always finish repairs in a timely manner, super easy to work with and excellent people all around. Recommend 100% and have used them SEVERAL times for my personal vehicles and fleet for the company.

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Lauralyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been extremely impressed with One Call Auto. They are easy to get an appointment and repairs are done quickly with no hassle. The work they do has been great! Now all my adult kids use One Call Auto too. We all drive different makes and models of cars and One Call Auto does a great job with all of them. The…

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Everett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matt and his crew at One Call Auto have been taking care of my fleet of company vehicles along with all my personal vehicles for sometime now. You won’t find a more honest, straight forward and affordable mechanic in town. Thanks Matt for all the Hard and quality work!

A/C installation & repairAir & cabin filter replacementAuto glass repair+ Punctuality+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 24%Overpriced 4%Not sure 0%

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