Experts Reviews · Company report
One Call Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

One Call Automotive Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 424 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Call Automotive Repair is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Call Automotive Repair is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Call Automotive Repair is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Call Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired One Call Automotive Repair for 8 kinds of job.

One Call Automotive Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “General repairs & maintenance” · showing 20

ChadLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've taken my vehicle in a few times and they do great work. Plus my Pop is in his 70s so needless to say he's old school and this is his "go to" shop. That says alot. Great crew, great work.

Reasonable priceGeneral repairs & maintenanceEngine repairVehicle Inspection
Sera11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a minor issue that needed some service and they were able to fix it on the spot in less than ten minutes! They are awesome at communicating via texts and calls.

Great priceGeneral repairs & maintenance
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best vehicle shop around!! They do an amazing job taking care of all our vehicles. They take their time and do a great job! Honest work!

Great priceGeneral repairs & maintenanceAuto maintenanceOil change
JamiLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

One Call Auto checked my car as it was having a problem starting. They told me it only needed a battery replacement. They did suggest that I get my timing belt replaced since my car had reached 100,000 miles and needed it replaced. They did this for good price and days sooner than other mechanics in the area. I…

Auto maintenanceBatteryGeneral repairs & maintenance
Karina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I like this place because they are professionals at what they do and are very friendly people.

Reasonable priceGeneral repairs & maintenance
Guillermo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They went above and beyond servicing my truck! The team even stayed late to make sure everything was taken care of. Exceptional customer service — I highly recommend them!

Great priceAuto battery replacementGeneral repairs & maintenanceVehicle Inspection
Neal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I swear by One Call Auto, they have integrity and fair pricing and don’t try to upsell services that aren’t needed. In fact, after giving a comprehensive list of services that my vehicles needed they provided priorities on what was most needed so I could choose to defer some services without guilt or pressure. They…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
NathanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Traditionally it’s understood that there is a trade-off between quality, speed, and affordability with mechanics. However, I have found the team at One Call Auto consistantly exceeds my expectations in all three! I’ll probably never take my vehicles anywhere else. They have earned my business and I recommend them…

Great priceAir & cabin filter replacementAuto exhaust system repairAuto water leak repair
ErinLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am so glad I found One Call Auto! The first time I went in they were super honest and sent me home without any repairs and just some good advice on what to do. I feel like it would have been really easy to take advantage of the situation and they didn't. I came back again with a car that needed some attention and…

Great priceGeneral repairs & maintenanceAuto brake repairBrakes
Jesse9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One Call has been great to work with. Nobody likes to get their car repaired but when I do have a problem they respond quickly and get the repairs done fast. I’ve used them for the last 5+ years and trust Matt & his team. They’re a local business and I prefer to work with locals.

Auto maintenanceAuto water leak repairCarburetor cleaning
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My previous trusted mechanic retired and I decided to call One Call Automotive Repair based on their Google Reviews and they didn't disappoint! I am very satisfied with their service. They are honest and provide fair pricing. They explained exactly what needed to be done and why, and they never tried to upsell me on…

Air & cabin filter replacementAuto brake repairGeneral repairs & maintenance
TeraLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was led to One Call Auto by my boyfriend. They didn't disappoint. They had it back within 36 hours and it was as good as new. Thank you for taking great care of my car!!! And for doing it at a reasonable price!!!

Auto water leak repairGeneral repairs & maintenanceService not listed
tucker4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They went above and beyond to get my car to where I needed it to be. Worked quickly, and for a good price. I recommend!

Auto emissions testingAuto maintenanceGeneral repairs & maintenance
Collin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I took my van in to get fixed and diagnosed they never really gave me a direct answer other than take it into a dealer and trade it in and get rid of it so I gave them 1000 bucks for no reason not the best customer service I don’t recommend them

General repairs & maintenance
Bailey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We went to another mechanic and they quoted us a 5k to fix what was needed they quoted us 2,700 and they were good at communicating exactly what they were doing. They are honest and fast.

General repairs & maintenance
Nikole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One Call Auto is awesome! Matt and his staff really take care of you. Very friendly and knowledgeable. I would recommend One Call Auto to anyone and everyone!

Auto A/C rechargeAuto maintenanceGeneral repairs & maintenance
Cody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt is one of the best mechanics I have ever been to he is fair and honest. I have been to many mechanics and I don’t trust any of them. he has always treated me fairly and got the job done quickly. I would recommend him highly to anybody that’s looking for auto service. Cody. ONE CALL automotive repair is the name of his business.

A/C installation & repairAuto water leak repairBrakes
cianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

great experience ! amazing customer service, they care that the job is done right!

General repairs & maintenance
Holley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company knows their stuff! They are personable, attentive to my concerns, honest in their recommendations, thorough in their work. Their services are priced fairly and “get the job done” efficiently. I highly recommend them!

General repairs & maintenance
Bill15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Personnel great and work done quickly and thoroughly.

General repairs & maintenanceVehicle Inspection

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 24%Overpriced 4%Not sure 0%

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