Experts Reviews · Company report
One Call Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

One Call Automotive Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 424 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Call Automotive Repair is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Call Automotive Repair is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Call Automotive Repair is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Call Automotive Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Call Automotive Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired One Call Automotive Repair for 8 kinds of job.

One Call Automotive Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#193 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Oil change” · showing 20

ChadLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've taken my vehicle in a few times and they do great work. Plus my Pop is in his 70s so needless to say he's old school and this is his "go to" shop. That says alot. Great crew, great work.

Reasonable priceGeneral repairs & maintenanceEngine repairVehicle Inspection
Livi12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always very kind and transparent! If you’re a woman looking for a place that won’t be creepy or rude or rip you off, they got you lol

Reasonable priceA/C installation & repairOil change
alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

10/10 would recommend one call

Great priceOil change
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best vehicle shop around!! They do an amazing job taking care of all our vehicles. They take their time and do a great job! Honest work!

Great priceGeneral repairs & maintenanceAuto maintenanceOil change
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Check your vehicle before you leave. Took my 2019 ram 1500 for a scheduled oil change, rear brakes, spark plugs. When I get home there was a missing screw to the coil pack, and they used an oversized oil filter that was impossible to remove when I went to change my oil. I’ll stick to working on my own vehicles!

ElectricalBrakesOil change
Guillermo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They went above and beyond servicing my truck! The team even stayed late to make sure everything was taken care of. Exceptional customer service — I highly recommend them!

Great priceAuto battery replacementGeneral repairs & maintenanceVehicle Inspection
Neal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I swear by One Call Auto, they have integrity and fair pricing and don’t try to upsell services that aren’t needed. In fact, after giving a comprehensive list of services that my vehicles needed they provided priorities on what was most needed so I could choose to defer some services without guilt or pressure. They…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Jesse9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One Call has been great to work with. Nobody likes to get their car repaired but when I do have a problem they respond quickly and get the repairs done fast. I’ve used them for the last 5+ years and trust Matt & his team. They’re a local business and I prefer to work with locals.

Auto maintenanceAuto water leak repairCarburetor cleaning
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My previous trusted mechanic retired and I decided to call One Call Automotive Repair based on their Google Reviews and they didn't disappoint! I am very satisfied with their service. They are honest and provide fair pricing. They explained exactly what needed to be done and why, and they never tried to upsell me on…

Air & cabin filter replacementAuto brake repairGeneral repairs & maintenance
tucker4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They went above and beyond to get my car to where I needed it to be. Worked quickly, and for a good price. I recommend!

Auto emissions testingAuto maintenanceGeneral repairs & maintenance
Ryker6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service, Great people Best mechanics in town!

Auto exhaust system replacementAuto maintenanceElectrical repair
TinaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great friendly guys. They did good, timely work. Will be returning!

Air & cabin filter replacementAuto maintenanceOil change
Mckenzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One Call Auto was super helpful and informative. They have great customer service. Will definitely go back for any car troubles!

Auto brake replacementAuto maintenanceOil change
CassieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've loved working with Matt and his team. Very professional, always kind. Never treat me like I'm dumb when I don't understand what's happening with my car. Super easy to work with, affordable, and I'll definitely be a loyal customer and time my car needs work!

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chose this place a couple years ago for an oil change and haven’t gone anywhere since. Always reliable and are up front with you. Good group of people to work with!

Oil change
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Personable and honest. Quick and efficient.

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good people Mat and family make you feel good The best shop in utah good prices great work fast and fair Have been going to him for a long time it has never changed always great work

BatteryBrakesEngine repair+ Punctuality+ Quality+ Professionalism
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

received an estimate for replacing the starter of my 99' convertible and had it towed in. The repair was done same day within hours. I got a call back saying they fixed the starter and the charge was HALF of the original estimate - they offered to give it an oil change and fix a few other things for a great price.…

Electrical repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Zenas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mat and his guys have been doing services on all three of my vehicles and I am pleased with the results. They brought my 2005 expedition back to life after it sat in my carport for 2yrs. It’s my daily commuter to work and the engine runs strong still. Thank you Mat and your guys for taking care of my rides.

Air conditioningAuto engine diagnosticOil change+ Quality+ Professionalism+ Value
Freda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Can not find a better auto shop in the Lehi area. I trust Matt completely with my car.

Air & cabin filter replacementElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Show more oil change reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 24%Overpriced 4%Not sure 0%

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