Experts Reviews · Company report
One Direct Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

One Direct Towing

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 1,239 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Direct Towing is better than 86% of towing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Direct Towing is better than 78% of towing services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Direct Towing is better than 91% of towing services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Direct Towing is better than 95% of towing services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Direct Towing is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Direct Towing is better than 100% of towing services.A
100

Reviews for your job

Customers hired One Direct Towing for 8 kinds of job.

One Direct Towing for battery service

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery service”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Battery service”

P3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Extremely helpful, very polite knowledgeable, and had my vehicle problem resolved instantly, Great business ethics, making the Customer feel important ⭐️⭐️⭐️⭐️⭐️

Great priceBattery service
Maxcine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was told that someone would be contacting me to let me know how far away they were when my car would not start I did indicate to them and to my insurance company that I was trying to get a jump start with another jump start machinery I contacted Travis to let him know that I had gotten it started and then I…

Great priceBattery service
Dee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing service! It was smooth and timely. My car battery died on me and once I got my insurance claim for the tow completed, they came maybe 20 mins later when I was told it would be an hour. No issues. I'd use them again and recommend to friends too.

Great priceBattery service
Kedrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great Job with the jump. Great Customer Service

Battery service
Hassan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amanda was a delight while being very careful and professional with getting my car towed.

Reasonable priceBattery serviceCar towing
DarleneLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was pleasantly surprised to see, a young woman driver, least of all one quite capable of her job. Amanda was knowledgeable, informative, friendly, assuring, patient, and kind. At a time when everyone is struggling, Impatient, deceitful, judgmental, dishonest etc. Amanda was like a breath of fresh air. I don’t…

Customer photo from Darlene's reviewCustomer photo from Darlene's reviewCustomer photo from Darlene's review
Not sureBattery service
Joy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent and fast service! The tow truck driver was very knowledgeable and professional.

Great priceBattery serviceCar towing
Alicia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Even though he wasn’t give all directions, he patiently waited until I could find him 2 blocks away. He was very helpful. Unfortunately I couldn’t get in the truck so had to Uber to shop. He recommended this shop and it was perfect. Would definitely use them again without hesitation.

Not sureBattery service
NGLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My car had issues and with Geico’s help, I got connected to the One Direct Towing. From then on, my experience was super easy and smooth. Denis was super quick in calling me and was very responsive. He also explained what could have gone wrong with my car and helped jump start the car and made sure it was dropped…

Battery serviceCar towing
samba7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very fast response thanks for your service

Battery service
AmberLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Conor was amazing! He came ahead of the towing service time and was very professional. When he arrived to get my car he went above his service and actually told me what was wrong with my car and suggested the service I may need. Should I need towing service in the near future I will most definitely contact this…

Battery serviceCar towing
SheilaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was so helpful and knowledgeable! Thank you Josh for starting my vehicle and being so kind! You really put me at ease!

Battery service
DavidLocal Guide · 585 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Service! I just needed a jump but they answered immediately, took payment over the phone and showed up in about 40 minutes. This was pricier than if I had called VISA Roadside but it was probably faster and the tech that came out was extremely helpful. Thanks for helping me out in a pinch!

Battery service
Shrutha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dennis reached our spot within five minutes and provided excellent suggestions. Along with safely towing our car. He was a true life saver for us. Suggest everyone to use One Direct Towing.

Battery serviceCar towing
ColinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called because my car couldn't start and I needed a tow to my mechanic. The person who arrived jumped my battery to see if it could drive up the tow ramp on its own. It was able to start and he saw nothing wrong with the alternator, so he left it up to me if I wanted a tow. I decided to drive myself because it was…

BatteryBattery serviceCar towing
KatLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Travis was very prompt, professional, and helpful. Didn’t jump straight to towing to a repair shop and was willing to see if the battery would charge up on its own. Very positive experience.

Battery service+ Punctuality+ Quality+ Professionalism
Naimah3 months ago★★★★★

Rating only, no written review.

Battery serviceCar towing
Tyrone1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Battery serviceCar towing
Lynna year ago★★★★★

Rating only, no written review.

Not sureBattery service

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 47%Overpriced 2%Not sure 17%

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