Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
One Direct Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

One Direct Towing

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 1,239 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Direct Towing is better than 86% of towing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Direct Towing is better than 78% of towing services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Direct Towing is better than 91% of towing services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Direct Towing is better than 95% of towing services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Direct Towing is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Direct Towing is better than 100% of towing services.A
100

Reviews for your job

Customers hired One Direct Towing for 8 kinds of job.

One Direct Towing for car lockouts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Car lockouts”

Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Needed help quickly for a lockout with keys in the ignition and car running. Technician arrived within 15mins and had the car open about 10mins later. Alls well that ends well thanks to One Direct.

Reasonable priceCar lockouts
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Overall exceptional experience and service!

Reasonable priceCar lockoutsCar towing
JineshLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with Amanda from One Direct Towing for my 2014 Toyota Corolla LE Eco. She was incredibly professional, polite, and courteous throughout the entire process. Her knowledge and expertise about car issues were evident right away, and she explained everything clearly, which gave me peace of…

Car lockouts
susanLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I was headed south on the beltline and my car’s dashboard lit up. It said to stop my car and cut my engine off immediately! I called a tow truck whose name I was familiar with and was told it would take an hour and a half to two hours before they could send someone. I hung up. I called another tow truck. They said…

Not sureCar lockouts
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Josh was prompt and very professional. One of the few places that offer exceptional customer service from setting up the appointment to the actual service provided. I would highly recommend this company.

Car lockouts
CCLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My vehicle keys were stolen. I called One Direct Towing and selected this company based off a quick google search. I scheduled a tow for 6:30am. Not only was the tow driver there before me, but he had the courtesy to wait for me to arrive before doing the lockout service. One Direct Towing is respectful,…

Car towingLocal haulingCar lockouts
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

This towing service we received was substandard and either the driver was drunk or absolutely clueless about towing vehicles. The driver could not follow simple directions on where to drop my vehicle off. This caused a major jam in our business operations. .. NEVER USE!!!! Think twice if you do!!!

Local haulingMotorcycle towingCar lockouts− Professionalism
LisbetLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Locked my keys in my camaro (for the 3rd time which in itself speaks highly of me lol) I was lucky to have these guys come out and help. Getting it unlocked was a bit tricky but Andrew was nothing but helpful, patient and got it done! Would highly recommend! Efficient, professional and they won't charge an arm and a…

Car lockouts+ Punctuality+ Quality+ Professionalism
Sky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

It was super hot and I was locked out of my car a nice gentleman by the name of Kevin helped me he took care of it and got me back in my car in no time ..Thanks You Kevin

Car lockouts+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 47%Overpriced 2%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Car towing330—
Local hauling22—
Battery service19—
Car lockouts9—
Tire change8—
Special vehicle towing7—
Battery6—
Motorcycle towing3—

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