How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREOne Direct Towing
Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 1,239 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired One Direct Towing for 8 kinds of job.
One Direct Towing for car towing
Clear ✕All 330 Google reviews tagged “Car towing” · showing 60
So happy with the service I received from One Direct Towing. My 16 year old daughter blew a tire early morning on the way to school and they were super responsive and got there quick. I would 100% recommend them to anyone!
The gentleman who showed up was on time, tried to help w diagnosis and quickly got us on our way.
I had an amazing experience with One Direct Towing Company! James the tow truck driver was not only handsome, but incredibly sweet, respectful, and professional! He took excellent care of my car and made sure everything was handled safely and with care. His kindness and attention to his customers really stood out.…
CALL ONE DIRECT, FIRST!!! PERIOD!! Best experience with getting a tow ive ever had….. they are Fast, friendly, and fairly priced. Had a traffic issue with some folks that have blue lights on their cars, and said individuals stated if I could get a tow there before they did, then they wouldn’t impound my car…. One…
The team at One Direct Towing is the best! They offer 24/7 towing and excellent, friendly customer service. They are extra helpful in emergency situations with quick tow times. I recommend the team at One Direct Towing to all of my friends, clients and family.
My go to guys for towing. I’ve used them on a few occasions and they never disappoint. Courteous, quick and respectful of my vehicles. You never want to need a tow but these guys even make that moment less stressful.
Great customer service. Tow truck operated was super kind and accommodating. Thank you!
I had Elvis as my tow truck driver and he was awesome.He was very professional.Thank you for your service sir.
Very helpful.
Great customer experience, quick work and good communication.
I never thought I’d enjoy a ride in tow truck after a transmission emergency. However, they were so prompt and we had the friendliest, most personable driver ever! Conor brought my son and I (along with our car) on a 45 minute drive back to Oxford. He was such a fun person to talk to that I didn’t focus on the car…
Great service. Very timely and communication was great. Even took a picture of my truck when they dropped it off.
Elvis was an awesome driver and very informative on what the problem is and how to fix it. Would definitely recommend again
They will be there for you .
Responsive, but not careful and the driver blamed me for his mistake. The driver left the my vehicle’s drivers side window rolled down telling me he’d roll it up when he arrived at the destination. I told him I’d like it rolled up before towing. Then I told him I would see him at the destination. The driver…
Used One Direct Towing to set up a insurance tow to get to the shop. From dispatch the woman being courteous and kind
These guys were fast and efficient. I called, they showed up in 15 min and got my old Ford to the shop for me. I hope I don’t need them again but if I do, it’s good to know they are there.
Fast and friendly. Great folks there. Thanks!!
Booo...my insurance dispatched this company for a roadside emergency at 1 am. I initially requested a jump start and when the jump start didn't work, I asked the driver for a tow less than 3 miles away, let him know my insurance also covers towing & I would call them to update the requested service, he said no and…
Good customer service by the tow truck driver, good guy.
Quick and timley.
Outstanding. I called and they were on site in 20 minutes. Very reasonably priced.
Great experience from start to finish! They arrived quickly, offered a fair price, and were very knowledgeable about the situation. And the driver can drive the heck out of that tow truck! 😂 Hopefully we won’t need a tow truck again anytime soon, but if we do, they’ll absolutely be the first ones we call. Highly recommend!
The driver was courteous, professional handled my car beautifully. I can’t speak more highly of the quality of your service.
James was amazing!!!!
Had a great experience with One Direct today. James was dispatched by my insurance agency and he got to my location for a tow job very quickly. Nice and friendly folks, definitely recommend!
Excellent and efficiently removed the car and transferred it to the dealership. Great service, no hassle.
Very quick to respond and tow my car within 30 minutes of the call. Also rode to the dealership, the guy was friendly and did a great job with the tow. Would recommend!
The driver was professional, friendly, and arrive in a timely manner. He driver handle my car with car. The dispatcher that took my call was great. She has a pleasant and calming voice. They made my stressful day a little bit easier.
One direct tow was excellent they were here in 20 min. I use GEICO and that’s who they called
Pickup was quick, driver was great.
Excellent service and friendly!
Excellent service. Great job. Customer friendly
They were awesome definitely recommend
I had an unexpected car breakdown and called for a tow. The person who answered the phone was polite and took my information quickly. The tow truck arrived in about 20 minutes and gote to the mechanic shop. $120 to go about 3 miles seems a little expensive though.
Great guys. Promote and courteous.
They came in a timely fashion. Took good care of my car while loading it on the flatbed and provided me with a ride home as well!
Great service, starting on the phone and all the way to my towing target. Bravo for prompt and pleasant service.
Very timely great experience considering that the day was going rough. Driver was very professional and efficient and careful with my vehicle.
The driver, Kelvin , displayed outstanding professionalism and attention to detail throughout the pickup/ tow to my residence. I would a 10 star if it were on the scale. Thanks again to Kelvin , One Direct Towing and the receptionist who took my call. V/R Donald Ross
Five star 100% excellent
Kelvin did a great job towing my car after I got a flat. He was nice and very professional!
Kelvin was a great help and fast professional service will definitely recommend his services.
Awesome service. Super fast and extremely friendly!
Very fast service, Kelvin was great and very helpful
Kelvin was awesome he was able to load up my vehicle that wasn't operational in less than 20 mins.
Kelvin gave me outstanding prompt service. I would call him again anytime I might need a tow.
Usually, when you need a tow, life is not going great and it's definitely not a fun phone call to make. That being said, when you need one and call a company (the first one I tried based on Google ratings) and you get a friendly, knowledgeable young lady (sorry I didn't get your name :/) who handles…
Fast, professional & friendly... Great Service
Flat tire. Tow
Awesome experience! Dispatch was direct and professional. She was very familiar with the area and dispatched the truck immediately. The driver was there in maybe 10/15 minutes. Extremely efficient and professional. Would highly recommend!
After an entire afternoon with two children, Kelvin was super attentive and kind. Definitely recommend!
Kelvin was very friendly, on time and the price was doable.
It was 2 o’clock in the Morning, There was two adults, and my dog broke down on the side of the interstate! I made the call 15 minutes later the tow truck pulled up hooked up no issues made sure me my wife and my dog Was comfortable,carried us down the road to my destination with the greatest professionalism…
Kelvin provided excellent service and made a stressful situation manageable. Truly appreciate his prompt and courteous service. If I could give more than 5 stars I would!
James was great! Will definitely call him again next I need services.
Kelvin was very professional, friendly and definitely respectful. He was on time and very polite and helpful. I recommend him and pray he continues to shine with his amazing customer service! I wouldn’t use any other company thanks to Kelvin
These guys were awesome. My alternator bonked on the highway and they were very responsive. I called 2-3 other spots before them and nobody answered (9pm at night). They pick up and dispatch Kelvin to me. Kelvin was awesome at his job. So nice and very smart. You can tell he has experience bc everything went smooth…
The person was kind, on time, and very helpful! Highly recommend this company.
Quick response and good customer service. Can’t ask for much more when you are stranded on 540.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 330 | — |
| Local hauling | 22 | — |
| Battery service | 19 | — |
| Car lockouts | 9 | — |
| Tire change | 8 | — |
| Special vehicle towing | 7 | — |
| Battery | 6 | — |
| Motorcycle towing | 3 | — |
