HVAC CONTRACTORS · DALLAS, TX
One Hour Air Conditioning & Heating of Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE

One Hour Air Conditioning & Heating of Dallas

Better than 21% of HVAC contractors · #53 of 67

4.9★1,246 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
76%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

One Hour Air Conditioning & Heating of Dallas for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 111 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Travis · Edited a month ago

Justin was very friendly, informative and didn’t push. Colby helped keep everything organized and prompt.

Paid $200–400Reasonable priceA/C system repair
★★★★★ Lilian · a month ago

Jay was very professional. Explained everything in a way we could understand. Great service

Paid $1,000–1,200Reasonable priceA/C system repair
★★★★★ Allyson · 2 months ago

Yoany was very easy to work with, friendly, and asked plenty of questions to make sure he understood our issue before jumping into the AC unit. He efficiently inspected the unit and diagnosed the issue, and offered solutions. We are thankful that our unit was under warranty, so the price was great.

Great priceA/C system repair
★★★★★ Alison · Edited 2 months ago

Zach was absolutely amazing. I was worried that there was going to be another problem with my AC and I was nervous. My kitchen and dining area didn't have air flow after my new unit was installed. Come to find out it was an error on the home builders part and Zach was a rockstar and corrected the mistake for them.…

Paid $1–200Great priceA/C system repairInstall thermostatInstall AC
★★★★★ Dale · 3 months ago

I was at work Stacey said he was professional and keep her informed and called me to let me know what was needed. Would definitely use the company again.

Paid $400–600Reasonable priceHVAC system repairA/C system repairRepair HVAC
★★★★★ Brandon · Edited 3 months ago

Our technician, Eduardo, and his co-worker were was very nice and thorough, and wonderful at explaining how they resolved the issue. Great experience!

Great priceA/C system repair
★★★★★ Johnnie · Edited 3 months ago

I have never left anyone a review good nor bad but this guy is by far the best. Came for a simple blower motor not grounded, left me feeling great about the promotions they were having for my new have system that I (knew I might need). He was so respectable and knowledgeable on their equipment dos and donts but…

Paid $1–200Reasonable priceHVAC duct & vent cleaningInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Tanna · 3 months ago

Michael was very kind and thorough when checking what was wrong/going on with our A/C. Unfortunately it wasn’t cooling properly and he double checked everything was working before he left. I appreciate him taking the time to listen to what was going on and addressing the issue from there.

Paid $1–200Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Curt · Edited 3 months ago

Our AC tech Jay Bettis did a great job of changing out some broken parts that were causing our system to not run.Worked Very hard and quick and courteous, well done.

Paid $1–100Reasonable priceHVAC system repairA/C system repair
★★★★★ Judy · Edited 3 months ago

Jay Betts is an angel!!! He is an example of professionalism and first class customer service’ We struggled with getting our air to work for 5 days. He went over and beyond to get our air conditioner working. He got it working on the first trip out but then it went out again. I called into the office and also spoke…

Service not listed
★★★★★ Jason · 4 months ago

These guys are awesome! Friendly, work was done fast and clean. I'd highly recommend them to everyone.

Paid $2,000+Reasonable priceA/C system repairInstall thermostatHVAC duct & vent installation
★★★★★ Ken · Edited 4 months ago

He was great! Super nice guy! Very knowledgeable and very professional. Very pleased with the job.

Paid $1–100Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Steve · Edited 6 months ago

Great experience with One Hour Air.

Reasonable priceA/C system repair
★★★★★ Jim · Edited 11 months ago

Cody was an excellent technician, found my problem in 5 minutes and fixed it! One Hour is an amazing group to work with, especially if you sign up for their Maintenance program. As a maintenance program member, I called for service at 1:30 and Cody arrived at 4pm!! This is so much better than calling the warranty…

A/C system repair+ Responsiveness+ Professionalism
★★★★★ Melinda · Edited 11 months ago

My technician Robert is the epitome of not all hero’s wear cape! When no one else could figure out the problem, Robert came in and saved the day! Absolutely knowledgeable and didn’t give up until he solved the problem! He will always be our families hometown hero! Thank you Robert for saving me from the heat and…

A/C system repair
★★★★★ Lewis · Edited a year ago

Mr. Barrow was very pleasant and professional. I appreciated him being direct about our A/C issue and offering a plan to get it fixed. I also appreciated the fact that One Hour had technicians available late in the day and evening for service calls, like Mr. Barrow. In the heat of Texas, that’s huge! In addition, my…

A/C system repair
★★★★★ Stewart · Edited a year ago

They were right on time and fixed my AC problems promptly. Cody was very courteous and explained my situation well. I would recommend one hour to others.

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Gregg · Edited a year ago

He did a great job and we are very pleased. He was very professional and gave us a great breakdown on any issues. We are very pleased.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Luna · a year ago

Terry was great. We were stuck in 90 degrees when our AC broke. He diagnosed the problem quickly, gave us options, and he was transparent with pricing and gave great advice. We were without AC at 5pm and by 7pm we had the AC running. Highly recommend!

Paid $1,000+Not sureA/C system repair
★★★★★ Kanchan · a year ago

Jay was very knowledgeable and informed

Paid $900–1,000OverpricedA/C system repair

Show more a/c system repair reviews (91 more) →

vs category

Blue = One, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (36 reviews)2024-Q2: 4.96★ (76 reviews)2024-Q3: 4.94★ (77 reviews)2024-Q4: 4.88★ (59 reviews)2025-Q1: 4.77★ (75 reviews)2025-Q2: 4.61★ (49 reviews)2025-Q3: 4.71★ (78 reviews)2025-Q4: 4.80★ (46 reviews)2026-Q1: 4.95★ (39 reviews)2026-Q2: 4.94★ (81 reviews)2026-Q3: 4.77★ (88 reviews)2026-Q4: 4.79★ (19 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$305-5% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 49%Overpriced 9%Not sure 12%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
10
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
11
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
77
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
53
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
53
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
65

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+314 / −4
Professionalism
+441 / −3
Responsiveness
+355 / −1
Punctuality
+332 / −0
Value
+237 / −4

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